Trying to install Firefox HELP PLEASE!!!!!

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Trying to install Firefox HELP PLEASE!!!!!

I downloaded Firefox, but the disk image won't open. It says it cannot mount. Do I need to install Mozilla, too? Why won't it work. I am going crazy. Please help. Thanks

Macbook Pro, Mac OS X (10.4.8), 2.16 GHz 1 GB 667 MHz DDR2 SDRAM

Posted on Jan 15, 2007 11:22 AM

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Answer 1

Jan 15, 2007 11:27 AM in response to Chevaux

Try downloading it again. There is no reason for it not to mount. Download from a different source....

http://macupdate.com/info.php/id/10700

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Answer 2

Chevaux Author

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Jan 15, 2007 11:47 AM in response to Chevaux

I have tried downloading Firefox 10 times from macupdate, versiontracker and the Firefox site. Each time, the disk image appears after the download. the download is quick and then it shows it "preparing the disk image for a few minutes. then the download box says "mounting failed". When I click on the image to open it, it won't open and an error message comes up that says, "Firefox 2.0.0.1.dmg Device not configured"

I am going out of my mind with this! Then I drag the disk image to the trash, empty the trash, and try again. Same thing. Any ideas?

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Answer 3

Chevaux Author

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Jan 15, 2007 11:55 AM in response to Chevaux

Also, I right clicked the download icon that won't open it, and as the "open" choice doesn't work, should I try "open with diskimagemounter (default)"?

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Answer 4

Ethanee

Level 2

350 points

Jan 15, 2007 11:56 AM in response to Chevaux

Any ideas?

I just tried downloading from the mozilla site and it's okay. Did you try resetting Safari / erasing its cache? The download is about 17.6MB, so it shouldn't complete too fast...

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Answer 5

Chevaux Author

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Jan 15, 2007 12:06 PM in response to Chevaux

I don't have Mozilla and I don't know how to re-set Safari or empty the cache. Are there any problems with doing either of these things if you explain to me how to do them?

The first time I tried downloading Firefox, it took a long time, maybe 20 minutes, and all the other times, it only took a minute or so. Are there any parts of the download that aren't being removed from my computer when I put each failed download in the trash?

Ohhhh! this is never going to work. I'm so frustrated.

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Answer 6

Ethanee

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350 points

Jan 15, 2007 12:15 PM in response to Chevaux

I don't have Mozilla and I don't know how to re-set
Safari or empty the cache. Are there any problems
with doing either of these things if you explain to
me how to do them?

For Safari, resetting and cache clearing is available in the menu bar, under "Safari". There's no need to install Mozilla.

The first time I tried downloading Firefox, it took a
long time, maybe 20 minutes, and all the other times,
it only took a minute or so. Are there any parts of
the download that aren't being removed from my
computer when I put each failed download in the
trash?

I think the problem is that you have a slow connection, based on the 20 minutes. Somehow the transfer got messed up, packets got dropped. I would try resetting Safari and clearing the cache first. If that doesn't work, you might need a faster connection. I remember someone on this forum had this problem before, and at the end it was because of the connection.

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Answer 7

Chevaux Author

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Jan 15, 2007 12:26 PM in response to Chevaux

I have a fast Comcast connection. The first time the download was slow, but it wouldn't open. The next 11 attempts to downloaded it did it fast. Either way it didn't open and when I click on it, it flashes, but won't open. the download box says "mounting failed".

What about "opening with diskmounting default " option? What is that? Is there a problem with clearing the Safari cache? I think I've read that it can be a problem. And what is "re-seting Safari"?And is this the solution anyway? There must be an answer. All my other downloads work great. Is there any other browser beside Firefox you might recommend? I need an alternate browser as Safari won't open some stuff I need.

Sorry I'm so dumb about this. Thanks.

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Answer 8

Ethanee

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350 points

Jan 15, 2007 12:34 PM in response to Chevaux

I have a fast Comcast connection. The first time the
download was slow, but it wouldn't open. The next 11
attempts to downloaded it did it fast. Either way it
didn't open and when I click on it, it flashes, but
won't open. the download box says "mounting failed".

What about "opening with diskmounting default "
option? What is that? Is there a problem with
clearing the Safari cache? I think I've read that it
can be a problem. And what is "re-seting Safari"?And
is this the solution anyway? There must be an
answer. All my other downloads work great. Is there
any other browser beside Firefox you might recommend?
I need an alternate browser as Safari won't open
some stuff I need.

I think there is a problem with the first download, the .dmg file was corrupted. Since it's corrupted it could not be mounted. Most (all?) web browsers keep a cache of what was downloaded, so if the stuff is needed again, it can immediately retrieve from the cache, improving response time. If the corrupted file is still in the cache, then subsequent "downloads" will still mean you're still getting the corrupted file from the cache. Emptying the cache will force the browser to actually attempt the download again.

Camino is the Mac version of Mozilla, but I don't quite like it, I stick to Firefox. Like you, there are some things that Safari could not do for me.

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Answer 9

Chevaux Author

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Jan 15, 2007 12:53 PM in response to Chevaux

Ethanee. I really appreciate you're help. I emptied the Safari cache and tried downloading again (this time from MacUpdate). Same thing. In the download window, the download happens in a minute, and then it spends about 2 minutes more "preparing the disk", and then tells me "mounting failed". I really need to get this download accomplished. Any more ideas?

When I click on the disk image after download, it flashes, but doesn't open. If I right click on it, I get the option "open with diskimagemounter (default)" What is this, and should I try it? Maybe the download doesn't know what to open in?

Am I sounding dumber and dumber?

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Answer 10

Ethanee

Level 2

350 points

Jan 15, 2007 12:55 PM in response to Chevaux

When I click on the disk image after download, it
flashes, but doesn't open. If I right click on it, I
get the option "open with diskimagemounter (default)"
What is this, and should I try it? Maybe the
download doesn't know what to open in?

That's the correct application to mount the .dmg. By default diskimagemounter is called when you double-click on the file. Do you have problems mounting other .dmg files?

Am I sounding dumber and dumber?

Nope.

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Answer 11

Ethanee

Level 2

350 points

Jan 15, 2007 1:01 PM in response to Ethanee

From a different forum, try this:

Move these files to the Desktop and restart and try a .dmg;

/System/Library/Extension.kextcache

/System/Library/Caches/com.apple.kernalcaches/

Remember to restart...

Also might want to try repairing permissions using Disk Utility...

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Answer 12

Chevaux Author

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Jan 15, 2007 1:03 PM in response to Chevaux

Ethanee. I just looked at the Firefox chat to see if there was anything relevant. Here's the answer to that question:

click-hold and Get Info on the dmg (or Cmd/I). You should have DiskImageMounter.app in the "open with" in the box of Get Info.

If not, browse to find it (it will be in Applications>Utilities>Installer.app) and select it, and also click "Use this application to open all documents like this".

That should do it. For some reason your OS/X doesn't have Installer as the default app to open dmg files.

should I try downloading again and then right click the disk image (even though the download says the mounting failed) and try "open with diskimagemounter"? Is this the same thing mentioned above?

Thanks again from this dumb damsel in distress!

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Answer 13

Ethanee

Level 2

350 points

Jan 15, 2007 1:06 PM in response to Chevaux

should I try downloading again and then right click
the disk image (even though the download says the
mounting failed) and try "open with
diskimagemounter"? Is this the same thing mentioned
above?

I think when you double-click on the file, it is already using diskimagemounter to try and open it. So yeah, it's the same thing if you use right-click, Open With/DiskImageMounter (default).

I would definitely try the steps in the previous post though : )

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Answer 14

Zebra1

Level 2

290 points

Jan 15, 2007 1:51 PM in response to Ethanee

Try restarting your computer.

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Answer 15

Chevaux Author

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Jan 15, 2007 3:05 PM in response to Chevaux

I shut down my MBP and restarted it about an hour later. Tried the Firefox download again. It still won't open, but it seems to have mounted all right. It asked me to accept terms, and a window opened with the Firefox logo. but it says it has 0 MB in it and it seems to be my Finder window. I took some screen shots, but don't know how to post them.

Even though I got this far, it still won't open.

Also, I don't have enough experience to do what the post above recommended. I don't understand it.

Please, help as I have work to finish tonight and must have another browser, preferably Firefox.

THANKS

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