FaceID stops working until you restart the phone. Camera is fine though.

Hi, I was able to do the proposed clean install during x-mas and it looked good for 2-3 days. It seems the frequency has lowered of the face ID stoping to work. Now every few days, with my backup from my previous iPhone it was 2 times per day. So, better but not solved. I will contact Apple again on this one and see what they propose. Still, with the fact the frequency lowered with my clean install also points in the direction of SW... will keep you posted once I contacted Apple again.

This is really getting annoying for me as well. With previous iPhone my fingerprint works everytime. Now everyday I either have two choices: restart my iphone twice a day or use passcode everytime. Repeat that like 20 times everytime your iphone goes idle.

So frustrating.

Same problem here, only works for a day then i have to restart phone & reset face ID, miss my iPhone 6 with thumb print, but it slowed done to much for me to keep, first time I have been disappointed in Apple.

Just wanna my voice to this; basically same issue as everyone here and Face ID just stops working for no apparent reason seems like the camera doesn’t even try and only a restart fixes it but doesn’t fix it for long.

Disappointing to hear this seems to only be solved by a replacement but hey ho

Having the same issue. It only happens when I disconnect from WIFI. Even if I reconnect or turn on cellular Data, it won’t work unless I restart. Anyone else notice that once you disconnect from WiFi is when it happens?

I’m having to reset Face ID everyday- it *****! I’m a Apple guy with Many products but I’m Very unhappy with this product! It is so frustrating, I’ve called Tech support with no help on this issue! It’s insane that you spend this much money and have problems like this!

Same, this is getting kind of old, I've had this since the first update, keep waiting for it to get better but it's not.

The laundry list of what allegedly causes this doesn't seem to be affecting my use case.

-=MD

I have the exact same issue. Described perfectly.

Face ID fails. Only passcode lets you back in. Only way to reset it is to reboot iPhone then works fine.

Again, in the ‘failed state’ you cannot reset Face ID as it can’t detect your face it the Face ID setup process.

Have you found a fix for yours?!

So, I called support today and talked them through all the crap I've done to try and solve this problem. They are sending me a new phone for the the bargain price of $29.00 for expedited advanced/exchange since I don't have Applecare (I have the Verizon coverage). So I'll know more tomorrow when I get the exchange.

FWIW, I also have lingering Bluetooth reliability issues that I hope get solved.

I'll report back.

Same problem here, don't know what to do.

IPhone X Face ID stops working treats the same problem with axes to help reproduce the problem.

I’ve started getting the exact same problem too

I have the same problem. I contacted the technical support and I was asked to restore iOS using iTunes and the backup copy in iCloud (only in iCloud). Please reply if it's help.

I have the silver

It’s summer here in Australia so not sure that’s the problem 😀 haven’t found a pattern yet either