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Level 1

32 points

FaceID stops working until you restart the phone. Camera is fine though.

Since having my iPhone X I have to restart it at least once a day. FaceID will work happily and then you will go to login, last time could have been 5 minutes ago. And it will say: Passcode needs to be entered to enable FaceID. Different message to the one you get when you restart the phone. Once you get this it won’t work again until you restart the phone. Am on latest IOS and have reset up FaceID a couple of times but still keeps happening. Any ideas?!

iPhone X, iOS 11.1, FaceID

Posted on Nov 20, 2017 12:34 PM

Best reply

RockNFknRoll

Level 1

4 points

Posted on Nov 29, 2017 10:33 AM

Same issue here. It’s happened several times in the past two weeks. The FaceID tech just simply stops working until I restart. In my Apollo app, which uses FaceID as secure login, it also doesn’t work. It doesn’t even seem to scan and fail, it’s like the camera doesn’t see anything to even begin the scan. Again, all is fixed upon restart but it’s a very annoying bug. It’s definitely some kind of bug and not user error.

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47 replies

Nov 30, 2017 9:51 AM in response to Simoker

I took my iPhone too service and I got new iPhone X. There is no way to fix that.

Nov 30, 2017 9:55 AM in response to sir_tessir

My congratulations!!!! It’s very upset that problem not fix, and how much time you’re waiting your new iPhone?

Nov 30, 2017 10:44 PM in response to sir_tessir

It's very good. I live in Russia but Apple Support don't talk me go in service center, we are discuss the problem about a week, maybe later I got a new device. Thank you for reply.

Dec 7, 2017 12:16 PM in response to asherwood

I have the silver edition as well of the iPhone X and have the same problem, locks about 1 time a day

Dec 7, 2017 12:18 PM in response to sir_tessir

Do I understand correctly that your problem has been totally solved once you got a replacement of the iPhone x?

Dec 7, 2017 2:37 PM in response to wappie1960

Yup, new iPhone X and now it works well 😀

Dec 10, 2017 12:43 AM in response to wappie1960

Mine has now completely failed. Even after reboot it doesn’t come back and when i try and reset it, it says faceid is not available.

I’ve made a genius booking to hopefully get it replaced.

Dec 11, 2017 1:48 AM in response to asherwood

Same happened to me. Firstly Face ID was working after restart, but few days later it completely failed and stopped working at all.

I think we all had the same issue - Apple should investigate it.

alzww

Level 1

4 points

Dec 23, 2017 10:06 PM in response to sir_tessir

Anyone manage to get this issue resolve?

Dec 24, 2017 1:35 AM in response to alzww

Mine had to be replaced.

Simoker Author

Level 1

32 points

Dec 24, 2017 2:47 AM in response to asherwood

What is slightly odd, and didn’t co-incide with a software update is that since I have changed to a 4 digit PIN number it hasn’t stopped working, over a week now...

alzww

Level 1

4 points

Dec 24, 2017 8:02 PM in response to wappie1960

I just did a clean restore and set up as new iphone. Will monitor and update

alzww

Level 1

4 points

Dec 28, 2017 6:07 AM in response to alzww

Anyway folks, the clean restore did not work for me. Just got my replacement from Apple. I urge those facing this issue to send for apple repair & replacement.

Jan 2, 2018 6:53 PM in response to al_woon

The only way to fix this is to get a replacement from Apple.

alzww

Level 1

4 points

Jan 2, 2018 7:36 PM in response to al_woon

Bring down to Apple to get it fixed. It is quite annoying. My replacement phone works wonder now.

FaceID stops working until you restart the phone. Camera is fine though.