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Level 1

32 points

FaceID stops working until you restart the phone. Camera is fine though.

Since having my iPhone X I have to restart it at least once a day. FaceID will work happily and then you will go to login, last time could have been 5 minutes ago. And it will say: Passcode needs to be entered to enable FaceID. Different message to the one you get when you restart the phone. Once you get this it won’t work again until you restart the phone. Am on latest IOS and have reset up FaceID a couple of times but still keeps happening. Any ideas?!

iPhone X, iOS 11.1, FaceID

Posted on Nov 20, 2017 12:34 PM

Best reply

Simoker Author

Level 1

32 points

Posted on Nov 21, 2017 7:35 AM

Thank you for that, appreciated.

I had already reviewed those suggestions online and unfortunately they aren't valid. First thing in the morning obviously the 4 hour one is true but not a few minutes later when it has worked multiple times. Also to hit these multiple times a day would seem a but unlikely.

I met my first other iphone X user earlier today and he is having the same problems i'm afraid.

Other suggestions? Feels very software orientated as a problem.

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47 replies

Feb 20, 2018 2:41 AM in response to Simoker

Same problem here: iPhone X black 64G v11.2.5

I think I'll go to the Apple store and ask for a substitution.

Mar 3, 2018 6:40 PM in response to Simoker

I also have the Silver iPhone X and have the same problem as everyone else on this forum.

FaceID stops working until you restart the phone. Camera is fine though.