iPad Pro 9.7 charging issues w/ Logitech Create Case

I'm having the same issue. It also happens whenI try to charge my Apple Pencil and the iPad is connected to Logitech case. Spoke with Logitech today after not hearing back about a warranty claim submitted for this issue. They said its definitely the latest iOS update and that they've been in communication with Apple about fixing this on an iOS update. Logitech also said they've been getting a lot of calls about this same issue.

Hopefully Apple will address this soon. It's quite frustrating.

Ditto. Definitely happened after last iOS update. Other iPads and phones are not having the issue and if I take it out of the Logitech case and keyboard it charges 7 days in a row just fine. Snap it back into the case and its a 50% failure rate when you wake up in the morning. Very frustrating as it goes green when you plug it in at night 🙂.

I'm experiencing the same issue. If I plug in the Lightning cable into the iPad while it is undocked from the Logitech Create, it charges. As soon as I connect the iPad to the Create, the iPad stops charging. If I then unplug the Lightning cable and plug it back in while the Create is still connected, it charges again.

So... to ensure my iPad charges completely without interruption, I have to either charge it with the Create keyboard disconnected or connected the whole time. Switching from disconnected to connected while charging is a problem right now.

I can't say which iOS version started this issue, as I just bought my Create case a couple of weeks ago. FYI, Apple's Smart Keyboard, which also uses the Smart Connector, does not seem to have the same issue.

I spoke with both Apple and Logitech many times about this problem. Apple states it‘s a third party keyboard so it’s up to Logitech to fix, (which makes sense). Logitech just continues to lie about a fix and sends out new keyboards with the same issue. The problem is also that Apple sells the faulty keyboards in thear stores. I believe the problem should be Logitech’s to fix but they won’t even call you back.I have filed a review with the Better Business Buread about this. I’m going to try to call Apple corporate office tomorrow and see if I can get through. In the meantime I have switched to the Zagg Rugged Book Pro and love it. The charging problem occurs with every updated iPad Pro and every Logitech Create keyboard across the board.

I spoke with both Apple and Logitech many times about this problem. Apple states it‘s a third party keyboard so it’s up to Logitech to fix, (which makes sense). Logitech just continues to lie about a fix and sends out new keyboards with the same issue. The problem is also that Apple sells the faulty keyboards in thear stores. I believe the problem should be Logitech’s to fix but they won’t even call you back.I have filed a review with the Better Business Buread about this. I’m going to try to call Apple corporate office tomorrow and see if I can get through. In the meantime I have switched to the Zagg Rugged Book Pro and love it. The charging problem occurs with every updated iPad Pro and every Logitech Create keyboard across the board.

There is a temp work around until apple and Logitech fix this.

Before charging hit

square key in upper left then o (letter not zero)

Repeat

Then

square key in upper left Then b

Repeat this series twice

Must be done every time before charging

It works

You can unplug the charging plug from the iPad Pro and reinsert it after it’s connected to the smart connection to start the charge. If the connection is broken you have to unplug and re plug the charging cord back in.

I am having the same issue... have had the keyboard for over a year and problem started happening with iOS update. I cant help but wonder if this is a deliberate corporate move by Apple to block sales of a competing product. Stranger things have happened....

I have noticed all the comments and same problem here. I have had Logitech and zagg and never this problem. I bought an iPad Pro and noticed that it would charge then stop. I hope they get a fix. Will call Logitech.

Good luck with that...Logitech says it is an Apple problem and vice versa. It seems like it should be a simple fix for someone, but customers are stuck in the middle. Still....on “review” sites they are still lauding the keypad as the best thing ever. Too bad, until this started happening I had the case/keyboard for allmost two years with no problems and it was the best keyboard for an iPad I ever used.

I agree I had read the reviews and made the purchase. I chose this one over the Apple Smart Keyboard because it was a little bit bigger now I am stuck with something that doesn’t work. They need to fix it!

That is not true for me. If you plug it in while it’s connected to the keyboard. It stops charging soon after plugging in. You can’t have it connected to the keyboard while you are charging. That is a problem if you are low on battery and need to use the iPad.

I have the exact same issue. I have had apple replace the ipad and I have had the keyboad replaced. Still doing it. Apple is now going to replace the ipad again like that will help lol... this is deffinetly a software issue. Apple did somthing to cause this issue sense their keybord is **** and eveyone is buying the logitech. My ipad and case worked fine for over a year so one of these new updates is the problem in my opinion.

This is not my experience. I have had the Logitech keyboard with the smart connector and it has never charged the iPad when smart connector connected. If it’s Apple software issue it’s been this way on my unit since inception. it’s either Logitech firmware or Apple software issue. Point is whomever is able to fix it has to fix it and hasn’t. It’s definitely not hardware.

Perfect!! Thank you. The workaround is working for me. I ran through the sequence only once though. It stopped charging at one point but unplugging and replugging the charge cable resumed charging for me.