Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error 0xE800002D

I am experiencing the error 0xE800002D when attempting to connect my iPhone 7 to iTunes on my Windows 10 Laptop. Is there anyway of fixing this without a re-install of iTunes? Thanks

iPhone 7, iOS 11.1, null

Posted on Nov 23, 2017 1:09 PM

Reply
Question marked as Best reply

Posted on Nov 23, 2017 2:27 PM

Without a removal of all components and reinstall, here are some other options you can try first:


Here are some of the possible solutions:

#1. Restart Your Device :

Another solution to this problem may be to turn off and on your device. Here is how:

  • Press and hold the on/off button until you get the slider “slide to power off”.
  • turn off the iphone or ipad by sliding.
  • Wait a few seconds till the phone is fully turned OFF.
  • Now turn ON your device

After this try to sync your iPhone again, you will able to sync it with your iTunes. Hopefully you will not get Failure To Sync – 0xE800002D error – The app.If your some files were unable during iCloud backup, visit here.

#2. Hard Restart your iPhone or iPad

Hard Restarting your iPhone or iPad may overcome the problem with bluetooth connectivity.

To hard restart your iPhone just follow these steps (iPhone 8 or later):

  • Close the bluetooth in settings.
  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the power button until you see the Apple logo.

Note that these steps are for latest iPhone 8 / plus and iPhone x.

To hard restart your iPhone just follow these steps (iPhone 7 or older)

  • Close the bluetooth in settings.
  • Press home button..
  • Press and hold the power button until you see the Apple logo.

This will surely fix the error message – Failure To Sync – 0xE800002D error – The app.

If you are getting problems with photo on iCloud, please visit here .

#3. Try contacting Apple Care

1 800 MY APPLE


Good Luck!!

7 replies
Question marked as Best reply

Nov 23, 2017 2:27 PM in response to Jeffink

Without a removal of all components and reinstall, here are some other options you can try first:


Here are some of the possible solutions:

#1. Restart Your Device :

Another solution to this problem may be to turn off and on your device. Here is how:

  • Press and hold the on/off button until you get the slider “slide to power off”.
  • turn off the iphone or ipad by sliding.
  • Wait a few seconds till the phone is fully turned OFF.
  • Now turn ON your device

After this try to sync your iPhone again, you will able to sync it with your iTunes. Hopefully you will not get Failure To Sync – 0xE800002D error – The app.If your some files were unable during iCloud backup, visit here.

#2. Hard Restart your iPhone or iPad

Hard Restarting your iPhone or iPad may overcome the problem with bluetooth connectivity.

To hard restart your iPhone just follow these steps (iPhone 8 or later):

  • Close the bluetooth in settings.
  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the power button until you see the Apple logo.

Note that these steps are for latest iPhone 8 / plus and iPhone x.

To hard restart your iPhone just follow these steps (iPhone 7 or older)

  • Close the bluetooth in settings.
  • Press home button..
  • Press and hold the power button until you see the Apple logo.

This will surely fix the error message – Failure To Sync – 0xE800002D error – The app.

If you are getting problems with photo on iCloud, please visit here .

#3. Try contacting Apple Care

1 800 MY APPLE


Good Luck!!

Error 0xE800002D

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.