You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error 0xE800002D

I am experiencing the error 0xE800002D when attempting to connect my iPhone 7 to iTunes on my Windows 10 Laptop. Is there anyway of fixing this without a re-install of iTunes? Thanks

iPhone 7, iOS 11.1, null

Posted on Nov 23, 2017 1:09 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2017 2:27 PM

Without a removal of all components and reinstall, here are some other options you can try first:


Here are some of the possible solutions:

#1. Restart Your Device :

Another solution to this problem may be to turn off and on your device. Here is how:

  • Press and hold the on/off button until you get the slider “slide to power off”.
  • turn off the iphone or ipad by sliding.
  • Wait a few seconds till the phone is fully turned OFF.
  • Now turn ON your device

After this try to sync your iPhone again, you will able to sync it with your iTunes. Hopefully you will not get Failure To Sync – 0xE800002D error – The app.If your some files were unable during iCloud backup, visit here.

#2. Hard Restart your iPhone or iPad

Hard Restarting your iPhone or iPad may overcome the problem with bluetooth connectivity.

To hard restart your iPhone just follow these steps (iPhone 8 or later):

  • Close the bluetooth in settings.
  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the power button until you see the Apple logo.

Note that these steps are for latest iPhone 8 / plus and iPhone x.

To hard restart your iPhone just follow these steps (iPhone 7 or older)

  • Close the bluetooth in settings.
  • Press home button..
  • Press and hold the power button until you see the Apple logo.

This will surely fix the error message – Failure To Sync – 0xE800002D error – The app.

If you are getting problems with photo on iCloud, please visit here .

#3. Try contacting Apple Care

1 800 MY APPLE


Good Luck!!

7 replies
Question marked as Top-ranking reply

Nov 23, 2017 2:27 PM in response to Jeffink

Without a removal of all components and reinstall, here are some other options you can try first:


Here are some of the possible solutions:

#1. Restart Your Device :

Another solution to this problem may be to turn off and on your device. Here is how:

  • Press and hold the on/off button until you get the slider “slide to power off”.
  • turn off the iphone or ipad by sliding.
  • Wait a few seconds till the phone is fully turned OFF.
  • Now turn ON your device

After this try to sync your iPhone again, you will able to sync it with your iTunes. Hopefully you will not get Failure To Sync – 0xE800002D error – The app.If your some files were unable during iCloud backup, visit here.

#2. Hard Restart your iPhone or iPad

Hard Restarting your iPhone or iPad may overcome the problem with bluetooth connectivity.

To hard restart your iPhone just follow these steps (iPhone 8 or later):

  • Close the bluetooth in settings.
  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the power button until you see the Apple logo.

Note that these steps are for latest iPhone 8 / plus and iPhone x.

To hard restart your iPhone just follow these steps (iPhone 7 or older)

  • Close the bluetooth in settings.
  • Press home button..
  • Press and hold the power button until you see the Apple logo.

This will surely fix the error message – Failure To Sync – 0xE800002D error – The app.

If you are getting problems with photo on iCloud, please visit here .

#3. Try contacting Apple Care

1 800 MY APPLE


Good Luck!!

Error 0xE800002D

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.