Apple Carplay stopped working Accord 2018

I also have a new 2018 Accord and after two weeks CarPlay just stopped working. The Factory Data Reset did the trick to get it back, but it's certainly annoying to have to do this every week or so. Since the last time I did the reset, I did not reconnect my phone via bluetooth, and it seems to be working so far. All the phone functionality works when just connected with CarPlay, so it's not needed to connect with BT too. Perhaps the issue is somehow triggered when the car is trying to connect to the phone through CarPlay and BT at the same time. Certainly smells like a software issue to me... Honda and Apple need to work together to ensure the car OS and iOS play nice together.

I’m right there with you. I didn’t pair with Bluetooth this go around as well. I’m actually superstitious and removed my nice anker lightning to usb cable, thinking it might be the cause. If this continues with the factory cable then I’ll just swap back.

Here is what I tried and it worked for my 2018 Honda Accord

1) Follow this path on your iPhone - Settings > Safari > Advanced > Website Data

If you see entries on the screen, then there are cookies downloaded on your phone that can be causing confusion for CarPlay. If there are cookies (sites) on the screen, then click back 2 screens to the Safari settings screen and click on "Clear History and Website Data". This will clear all entries on the Website Data screen. Go to #2.

2) Follow this path on your iPhone - Settings > General > CarPlay

Click on the car listed and on the next screen click on the "Forget This Car" and it will delete your car from CarPlay.

3) Perform an iPhone reset. Then go out to your car, plug in your iPhone and it should be working now.

Note this was successful in 2 mo old '18 CRV. iPhone X 11.2.5

Am thinking one could do just "Forget this Car->Honda" from iPhone CarPlay and it would work without clearing Safari and doing iPhone reboot but I did all 3 steps.

Stopped working after 4 months in my 2017 Civic Hatchback EX-L. The last couple days it worked on and off so I thought it was the cable. Today driving home from work it didn’t work at all. I have an iPhone 7 running 11.2.5

UPDATE Feb 7, 2018 at 5:45PM

My new Accord has experienced the same issue. CarPlay works then the next time I drive it doesn't and my iPhone is not recognized. I called Honda Tech's 888 number and it is a known issue that they say is only two days old. They are working on a fix. They have issued a Techline Report so dealer service centers should be aware of it.

I was STRONGLY advised NOT to do a factory reset of the entertainment system

I will try to report back when I get my fix - for now I have to use BlueTooth and forgo Maps.

I have the iPhone 6S fully updated and running 11.2.5.

I have the same iPhone 6S and the same issues. My radio even reboots itself while I'm going down the road listening to music or just talking on the phone using CarPlay. Unfortunately I did the factory reset a few times. So hopefully that firmware/software fix Honda is working on comes out soon!

My Honda Accord EX-L 2018 has problem with smartphone connection. That is very wired. I don't know why. Smartphone connection with apple CarPlay. It has sometime problem but I tried put factory restart on the system. That is always again. :/

Bought a 2018 Accord Touring today. Same issue and error message when trying to connect to CarPlay for the first time. Surprised because I thought Honda has supported CarPlay for several years. I'll try the battery method or the reset method and see what happens. Crap.

Since it appears this is a Honda issue we'd be better served if everyone complained to Honda rather than doing a DIY fix with via reset or battery disconnect without letting Honda know about it. I went to owners.honda.com, went to link "open a ticket" and sent them a recap of the CarPlay issue. I attached the .jpg with the Honda Tech Line article about the problem. Just want them to be aware that many are having a problem and they need to create some urgency about a fix. I'll post any response from Honda here.

I just had a similar problem. A little background: my Car Play has been intermittently buggy. It often loses its connection and I have to unplug and plug in my cable-- but it usually comes back.

At the same time, the entertainment system occasionally goes out, or gets stuck in "private call" (does anyone know what that is?).

One day, it got stuck in private call mode and then everything went black. Turning the car off and on did not help. After an hour off, the screen came back and bluetooth, garmin maps-- but not apple car play.

I tried a "factory reset" in systems and that seems to work. But for how long??

Anyone have similar problems? Is this this a Honda problem or apple issue?

Dublinhead,

Did Honda Tech say why they advise not to do a factory reset to temporarily solve the issue? I don't really see any harm in doing this since the infotainment system is just a skinned android OS, and currently I am not aware of any other ways to temporary fix the CarPlay issue.

I have had to reset my 2018 Honda EX 4 times already. I also submitted a ticket on the Honda website. Hopefully this issue will be resolved by Honda and/or Apple soon...

I talked with my dealer today and they recommend coming in (under warranty and only a couple miles from me) to do the battery cable disconnect. Salesman said they are familiar with the issue and this is preferred over a reset via the infotainment center. Not sure why. I'll bring it in in a couple days and see if I can get more info. I assume the battery disconnect also changes all your saved settings.

I’ve only had to perform the battery disconnect one time and that’s because the car wouldn’t let me perform the factory reset. The factory reset takes all of maybe 90 secs to restore functionality.

I have also submitted a trouble report to Honda after having to reset Factory Data for the third time. I also would strongly advise all of us to do this so Honda doesn't think this is a minor problem that they can take their time fixing.