Apple Carplay stopped working Accord 2018

prchristy, I just called the HondaLink number like you suggested, decided not worth my time going to the dealer for the battery cable reset. Of course I was told the same thing about no permanent fix at this time. When the CarPlay problem comes back, I may opt for the battery reset if my settings are somehow saved with that fix. The factory data reset wipes out all your settings, including navigation. Major frustration.

I don't know what to make of this issue. I purchased my 2018 Honda Accord in January. Everything was working fine for the first 3 weeks. Then all of a sudden I began experiencing issues with Apple CarPlay right after signing up for the 3 month trial HondaLink subscription. I don't know if there's a connection, but that's when I began experiencing Apple CarPlay issues. All of sudden Siri no longer displayed like it does on my iPhone 8 Plus. It displayed in vocabulary. It also lost it's volume. Then I lost the entire Apple CarPlay Interface. Then I lost functionality of both USB ports. All this was/is very frustrating! The only thing I could think of that might have caused this problem was HondaLink. So, I cancelled my free 3 month trial subscription hoping this would resolve this issue. Now I can't connect with Bluetooth. So, I went online and read these comments hoping to find a solution. I followed the instructions as prescribed by jll77450. After following these instructions I went to my car the next morning hoping this would solve the issue. I hooked my iPhone to the USB port and Apple CarPlay appeared. I'm so thrilled! I'm still having trouble connecting to Bluetooth when I disconnect from the USB port. For now it's ok because I prefer to use Siri and to see it displayed the way it originally did. Although, Bluetooth is an included function that should still work and it's not. I liked the HondaLink features, but I'm afraid if I resubscribe I might lose Apple CarPlay since that is where this unpleasant adventure began. It's going to cost me as well. Of course, I've lost my 3 month trial HondaLink subscription trying to resolve this issue. This episode shouldn't have happened. Honda and or Apple must resolve this issues for customers. It's nonsense.

Make sure you complain in some fashion, call your dealer/file a ticket with Honda owners website, call the HondaLink toll free number, etc. to make sure Honda knows how big the problem is. Sounds like most folks have not made Honda aware. Seems to be a Honda issue to me rather than Apple. My dealer said something about Honda using an older version of iOS. I haven't heard of other car manufacturers having big CarPlay issues like Honda.

I've had the same issues since I bought the car (2018 Accord). Did the data reset through the infotainment system. Everything works fine, but occasionally the carplay stops working with Spotify. Is this a issue for anyone else? it looks like the music will stop playing and I would have to pause the music and wait few seconds and hit play again for the sound to come back. Sometimes I would have to unplug the wire and replug (very dangerous while driving) This happens every 10-15 min, sometimes it doesn't happen for longer periods of time or it will happen every 5 min, very random. I've been searching the web for any similar issues, but couldn't really find any. Are these issues related? is the carplay not working properly and spotify glitching out related. Can anyone help?

Hi Annie!

I recently updated my iPhone X to the newest software and haven’t had any issues since. Also when I get into the car I immediately plug my phone in and then start the car.... but there have been instances where I start the car and then plug in and no problems. This is working so far whether iTunes, Amazon Music, or Spotify are the apps in use for music at the time the CarPlay begins. Hope this helps!

Megan

Note that my old Android phone continued to work with it's old cable when two iPhones failed with multiiple cables. That pointed very clearly to a software problem, although there may be some hardware distinctions between the way the car supports Android and Apple. Previously, I often had intermittant failures of the Android phone to connect. Restarting the phone and/or car resolved them.

You shouldn't need a Code to unlock your head unit unless you replaced it. When you power it on after the reset it will ask you to hold the power button to activate the radio (Uses car ECU) for the code. The only thing I can think of is Honda Replaced your head unit and didn't update the ECU (if possible). here is the site to retrieve your radio code https://radio-navicode.honda.com/

Ok. You can go to ask Honda Dealer. They will help you about fix solve problem.

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I installed the update two days ago and it fixed the CarPlay issue.

I was originally going to do the hard reset as suggested by ddugas1970 but I found a ”Factory Data Reset” in the Infotainment Center under Settings, System. I took a chance and it worked. Took about 5 minutes to complete and afterwards I had to reset some of my personal settings like radio stations, door lock preference, etc. Like ddugas1970 don’t know how long it will last. I believe that the bug sits with Honda and that sooner or later a fix will be applied. I will let you know if I uncover anything else that can help.

Of course both vendors point to the other guy but Apple says the Honda and Acura cars are the ones that have the problem. Apple believes that if Honda would upgrade its version of CarPlay to iOS 11 it would work better.

How did you perform your factory data reset.? Mine is greyed out and won't let me select it. I parked my car in the garage to connect to my wifi and every time I attempt to perform a software update, it states I can't perform this action while in motion. The car was turned off and on multiple times. At one point I saw the ability to download over wifi but it stated again that the action couldn't be performed while in motion. I don't think this has anything to do with iOS 11.2.5 (which I did install yesterday and this is the first time it has ever happened). I guess I will disconnect the negative connection on my battery.

Don't you just love new tech....

I’m right there with you. I didn’t pair with Bluetooth this go around as well. I’m actually superstitious and removed my nice anker lightning to usb cable, thinking it might be the cause. If this continues with the factory cable then I’ll just swap back.