You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 randomly shutting down - black screen with spinning wheel

as of this morning my iphone 6 has randomly started black screening with white spinning icon, every couple of minutes - i have reset with power / home button; reset network settings, turned into airplane mode and switched off - HELP.


Phone is tanking after every task

iPhone 6, iOS 11.1.2

Posted on Dec 1, 2017 3:10 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2017 6:38 PM

I have had the same issue since this morning Melbourne time. Visited the Apple Highpoint shop and they have had approx. 50 people come in with the same issue and have informed Apple. The engineers in the shop are unable to fix the issue. Told me to sit tight for a few days until Apple comes out with an update. I have followed the advice from the clay_easton post on here. I went into Settings- General- Date & Time- Set Automatically (turn off). I kept the location as Sydney which gives me Melbourne time but just put the date back by 2 weeks. I then turned my phone off then on. This has worked for the time being and my phone has not crashed, I am now able to see my alarms in the clock App. Hopefully Apple provides a long term solution soon.

63 replies

iphone 6 randomly shutting down - black screen with spinning wheel

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.