macOS 10.13.2 failed to install and now won't show in App Store at all

Hi Randal,

My gosh still with this issue...

Let me be a little bit more concise with the answer I gave you sometimes ago...

macOS High Sierra upgrade has created a lot of issues, but it can be resolved with the update, however for some reasons downloading it from Apple Store Updates has been a disaster for many of us... either couldn't install and when we eventually managed to install it, it created a lot of issues, such a slow system, crash finder, system freeze, spotlight issues... Luckily there is a way around it, try this:

• Reboot with the option key and get out of the macOS install drive and restart with your normal Mac drive
• Check on App Store update if the 10.13.2 update has been installed
• If not and the update is not present on the available update download then download the combo update 10.13.2
• 10.13.2 Combo Update
• Make sure you have a full backup, ideally time machine, as if there is anything going wrong it is the safest way to reinstall it from the recovery!
• Update

Let me know if it did the trick and more importantly, in a later stage if you have managed to find a way around this issue, as it seems that there are a high volume of issue with the 10.13.2 update, and it would be important to inform other users of a way to resolve it! Otherwise you can try to give us more information with:

Etrecheck:

Otherwise download Etrecheck, it is a system reporting app, widely used on Apple Communities forum, it gives a snapshot of the system and very often help to pinpoint issues. You can past the report here in and we'll see what we can find... Do not worry, it is perfectly safe and does not record any personal or sensitive data from your computer...

Good luck again 😎

I'm also failing to install the 10.3.2 update on one of my Macs, whether via App Store or installing a downloaded update package, however the update keeps showing up for me. A notification says "Updates Not Installed ... some updates could not be installed automatically." Clicking the details button goes to "Some updates were not installed automatically. Click 'Install' to update them now." in App Store. Lather, rinse, repeat, same result.

Clearing out App Store caches did no good.

Appears to be same problem as Can't update to macos 10.13.1.

/var/log/install.log says:

2017-12-06 21:16:19-08 snowbird diskmanagementd[349]: diskmanagement: [DMToolMountMisc _DAOperation_performsync_:disk:options:mountpoint:arguments:asEUID:asEGID:timeo utSec:dissenter:dissenterPID:]: [un]mount failed: err=-69842 un0mt1=1 timeout=0 dissenter=1 dissenterpid=0 dissenterstatus=49180=0xc01c

2017-12-06 21:16:20-08 snowbird Installer Progress[123]: Ending progress UI via 100% progress

2017-12-06 21:16:20-08 snowbird Installer Progress[123]: Setting window alpha values to 0.0

2017-12-06 21:16:20-08 snowbird Installer Progress[123]: Ordering windows out

2017-12-06 21:16:21-08 snowbird Setup Assistant[425]: ISAP: hide progress UI called

2017-12-06 21:16:21-08 snowbird Installer Progress[123]: Hiding Progress UI

2017-12-06 21:16:21-08 snowbird Installer Progress[123]: Setting window alpha values to 0.0

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: /Library/Bundles does not exist - watching for directory creation

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: Previous System Version : 10.13.1 (17B1003), Current System Version : 10.13.1 (17B1003)

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: BackgroundActivity: Activity check-in with Interval 21600

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: Adding client SUUpdateServiceClient pid=1232, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: xpc_add_bundle /System/Library/PrivateFrameworks/SoftwareUpdate.framework/XPCServices/ManualPr oductStasherService.xpc

2017-12-06 21:16:21-08 snowbird softwareupdate_notify_agent[1232]: Notifying with params: {

PostLogoutUpdatesInstalled = {

"_ManualUpdate" = {

ErrorCode = 112;

ErrorDomain = PKInstallErrorDomain;

InstalledLater = 0;

State = Error;

};

};

UpdateNotificationsOnly = 1;

}

2017-12-06 21:16:21-08 snowbird softwareupdate_notify_agent[1232]: appstoreupdateagent notified

2017-12-06 21:16:21-08 snowbird softwareupdate_notify_agent[1232]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-LoginDone assertion for pid 1232, id 0x816B

2017-12-06 21:16:21-08 snowbird storagekitd[532]: Removing client connection <SKDaemonConnection: 0x7ffcf8c020c0>

2017-12-06 21:16:21-08 snowbird Installer Progress[123]: Ordering windows out

2017-12-06 21:16:21-08 snowbird softwareupdated[1233]: Adding client SUUpdateServiceClient pid=1243, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

2017-12-06 21:16:21-08 snowbird storeassetd[1243]: Query for available updates: FINISHED

2017-12-06 21:16:51-08 snowbird storagekitd[532]: Removing client connection <SKDaemonConnection: 0x7ffcf8c2fe70>

2017-12-06 21:16:51-08 snowbird storagekitd[532]: No more connections, storagekitd will exit...

durge22 wrote:

Glad some people are getting there... but no Softraid here.

Company computer, so the “weird stuff” is: AirWatch, Endpoint Protector and BitDefender (which has been very angry since converting to APFS).

Any anti-virus/security software installed will likely cause problems with updates. Try updating in Safe Mode.

Use safe mode to isolate issues with your Mac - Apple Support

Did you apply the successful-but-not-reported update using the App Store? If so, try installing it again via the Combo Update package. It re-applies some older updates too and does more sanity checks, as far as I can tell. Maybe that will work: macOS High Sierra 10.13.2 Combo Update

I've just faced the same issue and I'm still not done with the Mac OS High Sierra 10.13.2 update!

There is an easy hack...

After rebooting (out of the Mac OS High Sierra 10.13.2. update drive) into your normal Mac Drive (10.13.1) on App Store Updates it will show only the latest iTunes 12.7.2. but no sign of the update 10.13.2, right?

Then go to featured, search for Mac OS High Sierra download and select download! Just before downloading it, it will tell you that you're already on a Mac OS High Sierra and that you should update it through the updates of App Store, then just go back and refresh the updates, it will suddenly appears and can start the all update process again!

Good luck with this update, it still gives me headaches and still trying to find a way around it, as it does not install... At the moment I'm fighting with DiskWarrior Recovery maker 1.1. which is not recognizing SSD drives formatted in APFS, as I am trying to rebuild/repair the SSD to restart again the Mac OS High Sierra 10.13.2 update!

After what you've gone through, if you've managed to update it completely, please let me know how!?!?!

Thanks...

I had to install on another drive, boot off that, and then install onto the failing volume. During that installation, dialog boxes complained about old kernel extensions and aimed me at what to look for in installation logs.

/var/log/install.log:2017-12-11 15:06:39-08 peters-MacBook-Pro system_installd[349]: kextcache: Kext rejected due to system policy: <OSKext 0x7ff95de52b80 [0x7fff89557980]> { URL = "LfEtherConfig.kext/ -- file:///Volumes/snowbird/System/Library/Extensions/", ID = "com.leapfrog.codeless.kext" }

/var/log/install.log:2017-12-11 15:06:40-08 peters-MacBook-Pro system_installd[349]: kextcache: Kext rejected due to system policy: <OSKext 0x7ff95dc93430 [0x7fff89557980]> { URL = "JMicronATA.kext/ -- file:///Volumes/snowbird/System/Library/Extensions/", ID = "com.jmicron.JMicronATA" }

/var/log/install.log:2017-12-11 15:06:41-08 peters-MacBook-Pro system_installd[349]: kextcache: Kext rejected due to invalid signature: <OSKext 0x7ff95de075f0 [0x7fff89557980]> { URL = "LfConnectDriver.kext/ -- file:///Volumes/snowbird/System/Library/Extensions/", ID = "com.leapfrog.driver.LfConnectDriver" }

I had same issue. Went to SF Apple Store yesterday. They think that the .2 update was installed, but that the About Mac was not updated. They don't know why. Recommended to wait for .3, which may clear up issues. You may want to call Apple Support.

That is great. I've got the same issue with a new Macbook Pro w/Touchbar. I've been following this thread, as well as a pile of threads related to another issue they introduced with High Sierra that appears to have broken the front-facing camera in Thunderbolt displays. I hope they are able to get you sorted... and transitively me too!

I assumed the issue might be related to older MBP like my 2011 MBP 15"; maybe hardware configuration. But, you have a high end recent MBP running HS and it is happening.

Thanks. Feel better.

BTW, High Sierra has been great in general for my MBP. Seems lighter, speedier and have been getting 20% more battery usage, which is amazing. So overall, I am happy with new system. Hope your video is sorted out by Apple.

I'm having the same situation; no combination of clearing caches (using Onyx), disabling startup items, disabling macOS Server services, or using the combo update is having any effect.

Did you find a solution that worked?

hello guys, I'm also getting this failure and plus when I install this update then I get that same message although when I see on about my Mac, it says it is install but when I lunch safari or apple store I get a blank white background on both of them, and if I type on safari a website it keeps rolling and freezes like sth is standing in between, its really frustrating since now, when I installed Mac OS high Sierra again my photos need update to lunch bcsz its unsupported library since its got back to previous version ... 😟

I too am having this exact same problem. Three times, each time the App store re-downloaded it, it ran, then gave me the error and I was still on 10.13.1. It worked on my laptop without any problems, but this Mac mini just won't do it. The only unusual config is that I have a software raid using SoftRAID. But that runs at a lower level and shouldn't be causing any problems here. I gave up and am now downloading the update through apple.com. I'm pretty confident this will work, but it's annoying that is has to go this way.

I'm also still on HFS+, not APFS. But I don't think that's the issue, my MacBook Pro is too and it ran the update no problem.

I just tried the 10.13.2.dmg from apple's website (not through the app store app) and....

still on 10.13.1. I'll email softraid and see what they say.

Looks like SoftRAID is the culprit.

SoftRAID wrote:

Apple is limiting the installer, apparently intentionally.

There are instructions on the [SoftRaid] forum how to upgrade to High Sierra. I think 10.13.2 needs the same, with cloning to an Apple volume.

We have heard from Apple that their plan is to prevent booting from RAID volumes, including their own, over time.

Well that's a multi-level bummer.

Looks like you need to clone your RAID volume to a regular volume, boot it, update it, then clone it back to your RAID volume. I have ZERO interest in doing this, I'm going to convert back to an AppleRAID and see if that solves the problem.

Poor SoftRAID. They used to get their drivers included on apple's installer disks, it was as stable and integrated as the os itself. Now you get nothing but bugs trying to use it. I wish I had known this before I bought two 500 GB SSD's for this Mac mini.

Hello !

Whenever an update comes on App Store , plug the charger make sure battery is more than fifty percent , go to App Store click on more it will start downloading , after few minutes a prompt will come download and restart , click on it , the machine screen go black and sometimes the bar is loading and Mac will restart .

These activities will be seen do not shut down the system , just be patient and observe it can take time example fifty minutes to one and half hour .

To , be honest I never used combo update or downloaded from a link and the download is always successful .

High Network speed is must .