macOS 10.13.2 failed to install and now won't show in App Store at all

I tried this morning to install macOS 10.13.2 multiple times. Each time, it would appear to be installing, but afterward when I signed in I would receive a message indicating that some updates could not be installed. (It was the only update showing and the only one I chose to install.)


I checked my version of macOS, and it still showed 10.13.1, so I tried again. Same thing happened. Tried a third time. Same thing.


Now, however, the 10.13.2 update won't show up in the App Store at all. It says that no updates are available. My "About This Mac" still shows 10.13.1.


Any idea how to get 10.13.2 to show up in the App Store again and how to get it to install successfully (or maybe view logs about what might be happening)?

MacBook Pro with Retina display, macOS High Sierra (10.13.1)

Posted on Dec 7, 2017 8:04 AM

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82 replies

Feb 11, 2018 11:41 AM in response to randallking

I posted sometime back that 10.13.2 would not install with the massage: "....some updates could not be installed".

10.13.0 installed on its partition, formatted HFS+, but no go for the 10.13.2 update.

Well, I formatted an external drive with APFS, copied to it the 10.13.0 using Carbon Copy Cloner and then installed 10.13.2. Worked just fine.... and a number of problems that made 10.13.0 unusable disappeared. Go figure!

Dec 17, 2017 2:12 AM in response to randallking

I too am having this exact same problem. Three times, each time the App store re-downloaded it, it ran, then gave me the error and I was still on 10.13.1. It worked on my laptop without any problems, but this Mac mini just won't do it. The only unusual config is that I have a software raid using SoftRAID. But that runs at a lower level and shouldn't be causing any problems here. I gave up and am now downloading the update through apple.com. I'm pretty confident this will work, but it's annoying that is has to go this way.

Jan 10, 2018 8:59 PM in response to randallking

Similar problem. My installation (Mac Book Pro 3 yrs old) stalled in middle of installation. Apple support stated to re-install (during boot hold R down). The re-installation went fine and the result was it chose to install 10.13.2 . HOWEVER, my "update" is showing that I have to install 10.13.2 under the APP icon. "About this Mac" HAS the proper 10.13.2 indicating. WTH Apple?

Dec 17, 2017 5:47 AM in response to l008com

Hello !

Whenever an update comes on App Store , plug the charger make sure battery is more than fifty percent , go to App Store click on more it will start downloading , after few minutes a prompt will come download and restart , click on it , the machine screen go black and sometimes the bar is loading and Mac will restart .

These activities will be seen do not shut down the system , just be patient and observe it can take time example fifty minutes to one and half hour .

To , be honest I never used combo update or downloaded from a link and the download is always successful .

High Network speed is must .

Mar 5, 2018 7:22 AM in response to randallking

Start in the RecoveryPartition (holding CMD+R keys).

then choose install macos. It will re install the os that it thinks is on your mac. When that is Sierra, install, go to the appstore and find HighSierra in the tab "Featured", then download it, when downloaded it is again in your Applications folder, make a copy to an external disk, then install. When you have installed HighSierra but it will not run, in the RecoveryPartition it will install HighSierra again.

Mar 6, 2018 2:59 AM in response to l008com

RecoveryPartition: you get there by holding CMD+R keys when you start up.

Install OS: when selected, this installs the OS that the mac thinks it has active, you don't get a choice, so either the latest you tried to install or the one before it. After this install the mac restarts automatically.

If the result is the earlier OS after the restart, you have to install HighSierra again (or not, whatever you want).

If the result is HighSierra you are ready to go with HighSierra, because it will be fully installed.

Appstore: whatever your OS is when you visit this app, "macOs High Sierra" is available in the "featured" tab....

Dec 17, 2017 11:55 AM in response to randallking

I have the same problem. I tried updating my MacBook Pro with touch bar multiple times and still get the pop up saying updates could not be installed. About this mac says I'm running OS 10.13.1 however, when I go to the App Store and click on update, it says I will be updating from 10.13.2 to 10.13.2....huh??? Seems like the update was successful, but the laptop does not recognize it, so it keeps giving me the update pop up. Guess it's something I have to ignore until apple comes up with a bug fix in 10.13.3

Dec 27, 2017 4:32 PM in response to dialabrain

Just out of curiosity, what HD format did you use? MacOS Extended or the new APFS? I was just at the Genius Bar and was told a few horror stories in running High Sierra from a MacOS Extended formatted partition, which is what I have.


The advice was to use an SSD APFS formatted. That of course prevents older OSes from residing on the same HD. And, BTW, ….. use an SSD.


Thanks for your help


LM

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macOS 10.13.2 failed to install and now won't show in App Store at all

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