macOS 10.13.2 failed to install and now won't show in App Store at all

I tried this morning to install macOS 10.13.2 multiple times. Each time, it would appear to be installing, but afterward when I signed in I would receive a message indicating that some updates could not be installed. (It was the only update showing and the only one I chose to install.)


I checked my version of macOS, and it still showed 10.13.1, so I tried again. Same thing happened. Tried a third time. Same thing.


Now, however, the 10.13.2 update won't show up in the App Store at all. It says that no updates are available. My "About This Mac" still shows 10.13.1.


Any idea how to get 10.13.2 to show up in the App Store again and how to get it to install successfully (or maybe view logs about what might be happening)?

MacBook Pro with Retina display, macOS High Sierra (10.13.1)

Posted on Dec 7, 2017 8:04 AM

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82 replies

Dec 15, 2017 4:08 PM in response to durge22

I assumed the issue might be related to older MBP like my 2011 MBP 15"; maybe hardware configuration. But, you have a high end recent MBP running HS and it is happening.


Thanks. Feel better.


BTW, High Sierra has been great in general for my MBP. Seems lighter, speedier and have been getting 20% more battery usage, which is amazing. So overall, I am happy with new system. Hope your video is sorted out by Apple.

Dec 16, 2017 10:49 PM in response to randallking

hello guys, I'm also getting this failure and plus when I install this update then I get that same message although when I see on about my Mac, it says it is install but when I lunch safari or apple store I get a blank white background on both of them, and if I type on safari a website it keeps rolling and freezes like sth is standing in between, its really frustrating since now, when I installed Mac OS high Sierra again my photos need update to lunch bcsz its unsupported library since its got back to previous version ... 😟

Dec 17, 2017 6:50 AM in response to durge22

A bit off topic but APFS is so poorly supported, I cannot believe they made it automatic already. If you boot a Mac into Sierra, it CAN NOT SEE an APFS volume! DiskWarrior and disk programs cannot work with APFS. It's is NUTS that they went live with it. In the past, with features like this, what they would do is start supporting it with this version and the next version, and only many versions down the road, switch to it as the default. By then, all current older OS versions would still be able to read the disks fine, and all disk related programs would have been updated to work with it just fine, and it would be an invisible non-issue.

APFS has been a huge issues for me. And downgrading back to HFS+ is (while worth it) a HUGE hassle! What is going on in Cupertino these days?

Dec 17, 2017 7:12 AM in response to l008com

l008com wrote:


A bit off topic but APFS is so poorly supported, I cannot believe they made it automatic already. If you boot a Mac into Sierra, it CAN NOT SEE an APFS volume!

That's not the case. Sierra can see and work with APFS volumes. Sierra had some APFS support. I just copied a large RAW image from an external APFS drive to my iMac with Sierra 10.12.6.


As far as DiskWarrior, it's up to them to update for APFS support. Some file handling software has already had upgrades, some have not. That's how it's always been.

Dec 17, 2017 5:14 PM in response to dialabrain

Thank you! This actually worked for me. I tried doing the update by allowing the App Store to detect it for me. I keep hitting update but it doesn't seem to finish the job so I keep getting the banner up on my App Store icon. This issue has been on going for a week and a few days nows.


I just downloaded from this link you gave and it did the trick. That download actually detected that the dmg pack is already installed in my system. I wouldn't have known. I sent that one to trash and proceeded with the one I got from this link and it did the job!


Thank you so much!!!

Jan 10, 2018 3:56 AM in response to mturley

I appreciate the suggestion. I tried this, and for the first time I was able to go through the installation of 10.13.2 without error. However, my Apple logo > About still reports 10.13.1, and the App Store doesn't show 10.13.2 as an option for me.


I suspect that 10.13.2 has been installed but the OS is just reporting 10.13.1, but I don't know how to confirm that.


At this point, I'm resigned to waiting for 10.13.3 to see if I can install that. If not, I may have to rebuild my system. This is interfering with my job as manager of an IT service desk. Installations of Symantec Endpoint Protection and Dell DDPE have failed, and I suspect that whatever is causing those to fail is also causing 10.13.2 to fail.

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macOS 10.13.2 failed to install and now won't show in App Store at all

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