Level 1

72 points

iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.

After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".

In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).

Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.

I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).

Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.

REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Top-ranking reply

turingtest2

Level 10

278,125 points

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.

Uninstall iTunes then download and install one of the following as appropriate:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

An alternative suggestion is to limit the burn speed to something slower than you would normally use.

Reports suggest Apple are aware of the issue but there is no ETA for a new build.

tt2

View in context

431 replies

jackorbt

Level 1

4 points

Jun 2, 2018 5:32 PM in response to turingtest2

I was trying to back -up burn a music podcast that runs 1:19:55 -guess itunes read this as over the 80 minute mark and I got the "this recording requires more than one CD ' pop up. Even checking "OK" to that notice -no burning started. I then right-clicked into the "Podcast Info " and then to "options". Changed the start and stop times to get the podcast under 80 minutes and it then recorded. This is an option for now but with longer backup's this is a problem. Should have waited for others to test drive the latest update before I launched it. Thanks for all your help

howdja1

Level 1

4 points

Jun 4, 2018 10:42 AM in response to RogerBat

Been following this tread for awhile and have had many issues as mentioned by others. Just upgraded to the most recent I-Tunes yesterday and continue to have the following issues. Can burn RW (2 diff brands) and CD-R's from an old batch without problems. However I get errors with all other reputable brands (3 diff ones) of CD-R that I've tried. Uninstalled and am unable to go back to older version since playlists had been created under the new. Anyone else encounter this?

Dec 10, 2017 8:15 PM in response to RogerBat

I also wanna know when and if this bug gets fixed, will it be announced somewhere? I dont wanna keep wasting blank cds to test the waters to see if its working... crazy.

Dec 12, 2017 11:09 AM in response to RogerBat

Add me to the list of people with this problem. Really bad timing -- burning Holiday CDs.

Dec 12, 2017 11:46 AM in response to MikeK333

This is so frustrating. I agree with you about it not being a Windows/security issue. I tried burning a disc with songs imported from CDs and that worked fine. It’s definitely an Apple issue.

Ronn ie

Level 1

5 points

Dec 12, 2017 3:02 PM in response to D_nice333

I just talked to Apple. You cannot go back to the old Itunes without losing everything. They could only suggest uninstalling and reinstalling ofcourse. They dont give a dam!

cap3344

Level 1

20 points

Dec 13, 2017 6:28 AM in response to oldtcole

Add me to the disgruntled list... tossed 4 or 5 CD's already. Started to use CD-RW just to save media. going elswhere to burn for now.

Dec 14, 2017 12:51 PM in response to RogerBat

Thank you for link to previous iTunes version. 12.7.1. Put that version on another PC and voila, no issues with burning cds. Thank you, thank you for that workaround.

turingtest2

Level 10

278,125 points

Dec 16, 2017 5:29 PM in response to fw2010

See Empty/corrupt iTunes library after upgrade/crash to restore a backup version of your database.

tt2

Dec 18, 2017 10:54 AM in response to RogerBat

Apple...where is the fix! I just updated iTunes to 12.7.2.60 and the disc burn function is still messed up.

mreuro

Level 1

8 points

Dec 18, 2017 3:38 PM in response to jackorbt

I have the exact same problem, can't burn cds since the latest update, I tried changing the format to MP3's and still does not work, I've wasted 12 cds so far

Dan

On Monday, December 18, 2017, 3:33:45 PM PST, Apple Support Communities Updates <discussions-updates@apple.com> wrote:

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Apple Support Communities

jackorbt has posted in the iTunes for Windows community.

iTunes 12.7.2 CD Burning Issues

Same issue with me here -Win10 and earlier music backup's to CD -fine .Now since upgrade "error OX8004005" .It will only burn first song on play list ( on my longer Itunes Podcast-just first disc-then just repeats that music) .I'm printing labels ,wasting ink and having to toss cd's .This is getting expensive,time consuming and frustrating. Posting here in the hopes someone reads who can influence a fix. I want back up disks for the car to listen to my itunes PURCHASED and stored library over the holidays.

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airmojo

Level 1

9 points

Dec 20, 2017 2:26 AM in response to Hugorelly

ttr2 posted it in one of the earlier posts here... but here it is again...

https://discussions.apple.com/docs/DOC-6562#versions

franklg

Level 1

12 points

Jan 1, 2018 7:17 PM in response to razercred57

Go to Eyewitness2............there you'll find a detailed description of the required steps to follow. G-luck.

Graeme02

Level 1

8 points

Jan 4, 2018 2:48 PM in response to RobKieser

There are some excellent advisers/ helpers on here but for me I’m using Windows Media Player. Hope you get it reso

kts5855

Level 1

29 points

Jan 11, 2018 12:31 PM in response to Graeme02

Because of your post, I just burned 2 different playlists with 2x speed without any problems. As someone else suggested, I right clicked the playlist and burned from there. Hope that helps.

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iTunes 12.7.2 CD Burning Issues