Level 1

72 points

iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.

After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".

In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).

Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.

I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).

Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.

REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Top-ranking reply

turingtest2

Level 10

278,125 points

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.

Uninstall iTunes then download and install one of the following as appropriate:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

An alternative suggestion is to limit the burn speed to something slower than you would normally use.

Reports suggest Apple are aware of the issue but there is no ETA for a new build.

tt2

View in context

431 replies

franklg

Level 1

12 points

Jan 14, 2018 9:49 AM in response to lxworld

Go to 'turigtest2............directions offered are the best yet to temporarily reconvene successful burns until Apple provides an official fix.

RogerBat Author

Level 1

72 points

Dec 7, 2017 6:26 PM in response to RogerBat

Further info on this issue from RogerBat.

I have multiple computers available to me and have iTunes installed on several of them. I took one of my spare systems that had iTunes 12.7.1.14 installed on (running Windows 10) and successfully burned an audio CD from a playlist (one of the classical albums that I first encountered this issue on).

I then used Apple Software Update to upgrade the iTunes instance to the latest 12.7.2.58 release and attempted to burn an audio CD using the same playlist and the result was the same error message reported above.

So everything was identical (same computer, same OS and same playlist and MP3 content) and all that changed was the iTunes version - successful audio CD creation with 12.1.1.14 and failure with 12.7.2.58.

Thus, this clearly appears to be a "bug/issue" with iTunes 12.7.2.58.

RogerBat Author

Level 1

72 points

Dec 11, 2017 1:20 PM in response to mamcginnis

Thank you for using my initial posting to initiate the follow-up call to Apple Support. I had mistakenly thought that they were more active in monitoring these user forums. If something like this happens again I'll follow up directly with Apple Support after posting my discussion item to the community site.

MUCH appreciate your reaching out to them and hope that they get this bug resolved soon after their engineers take a look at things!!

cmsuszek

Level 1

4 points

Dec 11, 2017 10:05 PM in response to RogerBat

I am having the exact same problem and error message. I have tried some of the troubleshooting recommendations for past similar issues, but I simply could not get the CD burned. And just as many other Apple iTunes customers, I wasted 5 CDs as well. TERRIBLE!

Get it together over there, Apple!

carkel

Level 1

8 points

Dec 12, 2017 9:03 AM in response to RogerBat

I am also having the same problem since updating my last I tunes update. I thought it may have been an update on windows 10 but that was before the I Tunes update and the problem just started. Hope I tunes can solve this problem

oldtcole

Level 1

4 points

Dec 13, 2017 10:19 AM in response to desikora

Thanks for the suggestion!!! I hate feeling stuck. Didn't realize I could move my playlist to WMA. It was easy. My disk is burned and ready to duplicate. Christmas music disks back in production.

Dec 13, 2017 5:04 PM in response to mamcginnis

I was on Apple support this AM for one and a half hours with 2 different support people, one being a supervisor. He couldn't figure it out and said he'll have to research it and get back to me in a few days. I wasted about 30 CDs experimenting.

Dec 13, 2017 5:11 PM in response to caldance1

Crazy. When will Apple finally be aware of this completely? It seems like if you talk to someone new each time, they havent heard anything about this bug. How many people, does it take for them to realize this?

Dec 14, 2017 1:14 AM in response to RogerBat

Ditto. This is a classic case of "Does Apple use their own software?" & "Do they read their own forums?"

They should fix it pdq [ pretty **** quick ]. Can you imagine how much they owe users in wasted beermatted blank cds?

Besides all this, I have seen glaciers move faster than Apple 'fixes' so don't hold your breath.

What a joke.

Dec 14, 2017 4:07 PM in response to JuveTheGreat

SAME in terms of getting error message that the same playlists I have been burning forever all of a sudden won't fit to disc anymore! So frustrating. On with Apple Tech Support YET AGAIN and have been on hold forever.

RogerBat Author

Level 1

72 points

Dec 14, 2017 8:07 PM in response to RogerBat

Hi, wanted to let you know that I just finished up an extended call with Apple Support (was escalated to one of the Senior members of their team) which included sending him an e-mail with a detailed outline of the issues that so many of us have encountered and a "snapshot" of the error message that we are getting when we attempt to burn a playlist to blank CDR media.

His shift ends shortly but will follow up with him tomorrow afternoon when he starts his next shift (have his phone number and extension) to see if he gets anything back from engineering or other staff after they review the information I sent him.

RogerBat

CSutch

Level 1

4 points

Dec 15, 2017 7:00 AM in response to RogerBat

I have the same issues. Further, upon investigating the registry I discovered an object that, when a third-party service attempted to remove the object, caused my hard drive to fail. I have uninstalled itunes from my new hardrive (it was installed against my wishes by the third-party), and have yet to try to burn my music to cd using alternate software. My concern is that Apple has placed something in my registry that damages my pc's ability to burn media.

Dec 15, 2017 9:33 AM in response to Marcus1008

Thank you Marcus! I'm very grateful for your help, that's great! I present a weekly show on community radio and I usually burn my playlist onto a CD to play on air. This morning I had to take in an 'old' CD from 6 months ago and hope that nobody noticed! Kind regards sir.

Dec 15, 2017 12:25 PM in response to caldance1

Well, we are definitely in competition then in terms of who has wasted more CDs 😠 (LOL, but not really funny) because I am sadly nearing that number and, in fact, just bought a new 50-pack of CD-R CDs. So, here's my most recent update: Spent another 2 hours on the phone today with a senior advisor at Apple. Although nearly every Apple employee I've spoken to has been kind and eager to help (notice how I wrote "nearly every," LOL), Joe seems to be the only one who is determined to figure this out. He walked me through specific steps to send certain info to Apple's engineers and is supposed to contact me early next week (so Monday or Tuesday) for an update. When I couldn't reach Joe yesterday on his direct line, I worried that he had given up and deserted me so I ended up calling the general # and speaking to someone else--another Apple senior advisor, I believe (I've spoken to so many people there since last week that I've literally lost track!). This guy was basically telling me that it's a Windows error and that I need to go through Microsoft. But I already tried that. I had to wait several days to even be able to schedule a call from Microsoft. It was supposed to be on Tuesday at 1:15 p.m., and you know when the call finally came? Somewhere between 6 and 7 p.m. that night! Are they serious?! The woman from Microsoft was awful. She was pretty darn cold, and I could tell almost from the second she spoke that she was not going to be any kind of help to me. And well, she wasn't. She blamed the error on Apple/iTunes, which don't get me wrong honestly seems to be the case, but the lady wasn't even the least bit interested in trying to help. I think I will have to file a complaint with Microsoft. So, let's keep our fingers crossed that this Joe guy will come through for me and, in the process, for the rest of us frustrated fans 😮.

Dec 15, 2017 12:57 PM in response to jaybyrd101

having no computer knowledge , can someone tell me how to get out of this latest update and go back to an older version , wont be so quick to do the update again in future , they should test these things out properly

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iTunes 12.7.2 CD Burning Issues