iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.


After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".


In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).


Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.


I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).


Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.


REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.


Uninstall iTunes then download and install one of the following as appropriate:


An alternative suggestion is to limit the burn speed to something slower than you would normally use.


Reports suggest Apple are aware of the issue but there is no ETA for a new build.


tt2

431 replies

Dec 22, 2017 10:28 AM in response to Nathaniel Thompson

Yup, Nathaniel...........we know that those who belong to the Apple propriety club are rolling along on a separate set of wheels than the entire body of us other Windows users. At first I thought that Apple was deliberately attempting to close the door on us. And, if they are (and I doubt so) they are cutting face spite their nose because a wealth of what they earn from iTunes is beyond reason to pull-out this way. If a statistical analysis was done on the entire world body of who uses iTunes it would surely prove that, first, more computers are Window used than Apple and, second, not all Apple users are iTunes huggers.

Dec 22, 2017 3:12 PM in response to RogerBat

I'm also having the exact same problem. I've wasted four discs trying to burn a playlist and getting that error. There was an update today that I thought was going to correct the problem, but I wasted another disc trying it. I called Apple support (for the first time) and in 21 minutes, the tech guy told me he thought at first it was Windows, then my security, then after talking with a supervisor, told me it was the disks I was using, which I've never had a problem with before. So essentially, it was no help calling Apple because the techie and his supervisor had no resolution. So now wondering how long I'll be screwed.

Dec 23, 2017 10:42 AM in response to franklg

Hi,


It is becoming clear that Apple's Support process is what is really broken. I worked as a senior server administrator for a large governmental entity for a number of years and have a lot of experience with troubleshooting and also in dealing with vendors when we encountered issues with software products.


Rule #1 is if it is your product you "own" the problem!! If Apple truly can establish that this is a Windows issue (and if you believe that I can get you a great price on the Brooklyn Bridge) they should be working with Microsoft to address the issue not leaving that for customers.


Rule #2 is you "test" your product before releasing an update. If the iTunes engineering team did any testing before releasing 12.7.2.58 and 12.7.2.60 they would have found the issue with CD burning for users running iTunes on the Windows platform. The fact that the problem made it out to the customers tells us that they have a seriously flawed validation process for new releases.


Clearly these Rules aren't part of the Apple support system. Rule #1 appears to be "if the user is running iTunes on Windows" we ALWAYS blame any problems on Microsoft. Rule #2 appears to be "let our customers do the testing for us if they are running Windows instead of IOS". Then if they do encounter a problem see Rule #1.


RogerBat

Dec 24, 2017 6:03 PM in response to RogerBat

Just want to say that I'm glad you are here for us. You make a lot of good sense about Apple being the sole supplier of iTunes and that they are shrugging their responsibility at their many customers by failing due diligence at admitting to both acknowledge the flaw together with having failed to issue a bulletin to show some sincerity of promise to fix it.

~~F r a n k

Dec 27, 2017 1:30 PM in response to turingtest2

I initially attempted the set for 12.7.1.14 earlier and it failed cure this disease we're suffering. Now I see that others have had success. I was away for a couple of days, so, I made another attempt today and as soon as I was to save the 32bit setup I got a prompt advising that I already had done it..............i.e. (it's nothing more that the currently flawed version)

Dec 27, 2017 3:23 PM in response to franklg

My experience in the past with iTunes showing exclamation points after the tracks meant those tracks had been lost or deleted. When I clicked on the track it asked if I wanted to locate it. Most of the time, they were not in my folders but had to be re-downloaded through iTunes. If you have duplicates, I would only delete those with exclamation points - since they’re probably not there anyway. :)

Dec 27, 2017 4:16 PM in response to Graeme02

Graeme02 wrote:


Can’t seem to send snapshot for some reason. Lol not my day today lol but thank you for repl


Make sure that your image file has a simple name like Screenshot.jpg. I asked because apostrophes didn't make sense, but if they are exclamation marks that at least is familiar. The duplication shouldn't have happened if you simply added some iTunes Media to WMP, however if WMP moved the files that would explain the exclamation marks.


When you restart iTunes it assumes that every file is where it is supposed to be until it has reason to find out otherwise. If they come back see Re: Locating all files with !. See also Re: Duplicate songs for advice on removing duplicates. Perhaps you tried adding you media back into iTunes when it didn't work properly?


I take it you don't have a simple backup of the library you can roll back to?


What actions did you perform? I'm pretty sure I can help you undo the damage once I understand exactly what has happened.


tt2

Dec 28, 2017 5:34 PM in response to Jrzsure

I feel exactly the same. The problem I’m experiencing is the fact that when I tried installing the previous version of iTunes, I still ended up with this current crappy version. Not sure how to install the old version so I can burn cds again. It’s very frustrating. Also I’m not getting all my iTunes purchases going into Windows Media Player 🙁

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iTunes 12.7.2 CD Burning Issues

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