iPhone X EXCESSIVE data usage

This is my second IPhone X. The first one burned through 18GB of data in 5days. My plan is 10, with 4 bonus gig, which IVE NEVER EVER FONE OVER...


Just got home from the apple store with my NEW PHONE.

WiFi connected

WiFi assist off.


Fb messenger has used 9.2KB while on WiFi, with WiFi assist OFF. It’s the only app that has eaten data.


In 5 mins system services has used 799kb. In 2 hours it used an additional 3gig. I’m not even on the darn thing. It’s sitting on my counter! Verizon tech working with me is at a loss. Gave me open data to try and work through it. Apple store? They haven’t a clue what to do either. I’ve shut off all non essential apps for cellular. I feel like I’m back using a Motorola Star TAC. This phone is just burning data like it is a tinder box. Tech support? I’ve been on the phone with them every night this week. All say the same:

Network setting reset

Erase, reformat, back up from iCloud

Erase, reformat, use as new phone.



All ends up burning data. Apple, I expected more. Really. when I buy apple, I expect it to work WITH OUT issue. Someone is rolling in his grave.


Anyone have any solutions since the Apple is completely unaware there is an issue here? Even a simple google search shows that it’s not just me!

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Posted on Dec 7, 2017 6:25 PM

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48 replies

Dec 7, 2017 8:55 PM in response to askbarnabas

Maybe I am not being clear so let me try to explain as best I can.


My carrier is Verizon. For $x.xx per month I get unlimited talk, and 14gig of data to surf the net, use apps, etc while I’m not connected to WiFi.


My phone, used 18gig of data in 4 days. 99% of the usage was from “cellular services” and not from using apps like Facebook, or fb messenger.


Cellular data needs to be turned on to use apps like wayze and such while driving and not connected to WiFi.


The issue is that my phone ran through my ENTIRE cellular data plan, all 14gig of data plus more in 4 days. My normal usual usage is 4 gig of or less of my data plan!


So IPhone X is burning my data. Is that more clear?


Verizon tech said that this is pretty shocking at the rate that X is eating data considering in the last 12 months I used 42 gig of data from my cell plan, and as of this evening I have used about half of my yearly usage.


So in short, when I go over my 14 gig of data from Verizon, I have to pay extra because I have an overusage.... but the tech reversed the fees, because they are trying to see why cellular services is using so much.


Also, WiFi assist is turned off. Cellular data shouldn’t be being used at all, as I am home, connected to WiFi, to use the internet and such.


In the few mins I have been typing this, cellular data has gone from 804kb to 1.5mb while connected to WiFi via router in my home.

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Dec 15, 2017 6:31 PM in response to bam7722

I have been having the exact same issue with my iPhone X. The amount of data it has been chewing through is INSANE. I had an iPhone 7 previously and never experienced this issue.. Even when I am connected to wifi it is eating through data. I won't even be using the phone and it will chew through 1GB of cellular within a minute WHILE connected to wifi! I have backed up my iPhone X to the exact settings as my old iPhone. I have contacted apple numerous times and they state "there are enhancements on the iPhone x that connects to more apple services than the iPhone 7". There is no way that these "enhancements" should be causing me to go over my monthly data usage within a few days. And if for some reason it is because of these enhancements, what is the point in even having this phone? I have to keep my cellular turned off so I can't even use the "cool" features that this phone has to offer.


Apple has not been able to figure out what is causing the excessive usage, and neither has my phone provider (ROGERS).


Did you by chance figure out what is causing this? It is driving me crazy. I don't even want the phone anymore!

Dec 15, 2017 7:03 PM in response to Abob

I have owned an iPhone for years, but then the day I switch to the iPhone X my data usage goes haywire.. nothing has changed other than the phone I am using.... I've never gone over my data usage. This phone has been using more data in a minute while connected to wifi with wifi assist off, than I was able to use in an entire month with my iPhone 7. It just doesn't make sense to me. Apple told me to "turn off my cellular data" to solve the problem. I don't understand why cellular data is being used why I am connected to wifi, and while most of my apps are turned off for cellular data.

Jan 19, 2018 12:48 PM in response to bam7722

Bam. Yeah I am suffering the same thing, the first morning I set the phone up I was connected to WiFi and backed up my phone whilst connected to my laptop, it finished up date I unplugged my phone and went to work, once at work as you do I looked at my new iPhone, not much longer I received a text to say I only had 1000 mb of data remaining out of 28gb. I checked my app and it was true all gone. I have been with Apple for 10 years and never have I gone above 10gb PCM. Only the other day I has 1.4gb remaining came home and checked some time later only to find out I was back to a big fat 0 of data left, it’s getting a joke, turn this and that off, what’s the point in having a £1150 phone that I have to switch stuff on and off all the time, I am waiting on a call back from Apple to see what they say, failing that I will be taking the phone back to my service provider and telling them to stick it where the 🌝 dont shine. Hope this helps somebody else who has same issue.??.

Jan 30, 2018 4:24 PM in response to Lawrence Finch

There was no packet switching when the 3270 was popular! On the other hand, I don't think that it really matters whether it's private line or packet - in both cases, it's a transmission protocol that's intended to reduce undetected errors to a minimum. I think you'll agree that 100% error-free transmission is not possible.


Your explanation makes a lot of sense. Unfortunately, each app is given individual control over message retransmission and conceivably they could all make different decisions, not unlike the humans at the 3270 consoles.

Jan 31, 2018 7:07 AM in response to Lawrence Finch

Hi! Juan from Argentina here, this is my first post. I´m having the same issues as described before, excesive data usage on my iphone X. This is my first iphone ever, i come from Android, and i never had issues before with my 5gb carrier plan. I read all this retransmission thread and i sincerely got lost along the way (not much of a tecchie). In simple words, what do i have to do to solve my problem?? Thanks in advance

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iPhone X EXCESSIVE data usage

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