iPhone X EXCESSIVE data usage

This is my second IPhone X. The first one burned through 18GB of data in 5days. My plan is 10, with 4 bonus gig, which IVE NEVER EVER FONE OVER...


Just got home from the apple store with my NEW PHONE.

WiFi connected

WiFi assist off.


Fb messenger has used 9.2KB while on WiFi, with WiFi assist OFF. It’s the only app that has eaten data.


In 5 mins system services has used 799kb. In 2 hours it used an additional 3gig. I’m not even on the darn thing. It’s sitting on my counter! Verizon tech working with me is at a loss. Gave me open data to try and work through it. Apple store? They haven’t a clue what to do either. I’ve shut off all non essential apps for cellular. I feel like I’m back using a Motorola Star TAC. This phone is just burning data like it is a tinder box. Tech support? I’ve been on the phone with them every night this week. All say the same:

Network setting reset

Erase, reformat, back up from iCloud

Erase, reformat, use as new phone.



All ends up burning data. Apple, I expected more. Really. when I buy apple, I expect it to work WITH OUT issue. Someone is rolling in his grave.


Anyone have any solutions since the Apple is completely unaware there is an issue here? Even a simple google search shows that it’s not just me!

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Posted on Dec 7, 2017 6:25 PM

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48 replies

Jan 30, 2018 4:16 PM in response to Philly_Phan

Well, 3270 wasn't packet switched. I don't know the number of retries; 3 is reasonable. The app would then be notified of the failure. The app can then retry, but that would count in the data usage numbers in Settings/Cellular. I have long suspected that heavy data or battery usage after an update is caused by apps that never know when to stop retrying after they are interrupted by the update.

Jan 30, 2018 5:18 PM in response to Lawrence Finch

Okay, now we're talking. I understand this....this brought up knowledge I thought I had pushed so far aside to focus on software and hardware, that I felt I may never recoup.

Retransmission. You nailed it with this. That's me at home, 98% of the time I'd safely say. My cell connection is either null or extremely poor. But, that app data and so on gets through regardless, even when my WiFi decides it's going to act up, which it does a fair amount.

It's all making sense now.

I too call internationally- two friends in particular. I was counting on this one, so yep - concur and same with me.

Lightbulb moment though: App retransmission. I knew there was something regarding my apps that had them at a usage just too high. The cell issue began about 7-8 weeks ago now, I'd say. I saw the peaks.

I just couldn't place it....they are retransmitting and I feel sure, trying to the maximum attempts. This adds up to the stats I was seeing. It also explains why my phones at home use the same or more cell usage than my devices at work, where my cell connection is exceptional. I kept wondering how I could use equal to or greater cell usage in an area that isn't responding to cellular coverage like it should (and, where I naturally have to rely on my home WiFi) vs my work devices with superior cell coverage in that area and typically, less usage of activity on them overall. Now, I know.

*Good to know I can discount my backups. I really like iCloud for syncing & backing up, so this just heightens my bias towards it.

I feel very confident with this knowledge given back to me again and better prepared, once again.

You really should post this as a user tip somewhere, Laurence. Anyone, from the average consumer to your software techs, analysts, etc, can use this, as we tend to have our mindset on software and hardware which is very difficult to deviate from....I get so focused on the software specifically, that it gets to be very trying on the mind to consider other elements, and I find myself reaching out for counsel. Working with multiple devices regularly makes me quite dependent on guys like you for the cell, WiFi and transmission of an array of data issues overall and to help bring all of a device's components together to help resolve issues, improve device performance and so on.

Really good stuff here. You helped me put the pieces together...finally.. This will assist in many ways for me and in turn, others.

Thank you so much. Love when things just make sense.

Please consider publishing somewhere. Well written, user friendly, concise, and practical - makes for the perfect combo of info that needs to be shared.

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iPhone X EXCESSIVE data usage

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