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bam7722 Author

Level 1

5 points

iPhone X EXCESSIVE data usage

This is my second IPhone X. The first one burned through 18GB of data in 5days. My plan is 10, with 4 bonus gig, which IVE NEVER EVER FONE OVER...

Just got home from the apple store with my NEW PHONE.

WiFi connected

WiFi assist off.

Fb messenger has used 9.2KB while on WiFi, with WiFi assist OFF. It’s the only app that has eaten data.

In 5 mins system services has used 799kb. In 2 hours it used an additional 3gig. I’m not even on the darn thing. It’s sitting on my counter! Verizon tech working with me is at a loss. Gave me open data to try and work through it. Apple store? They haven’t a clue what to do either. I’ve shut off all non essential apps for cellular. I feel like I’m back using a Motorola Star TAC. This phone is just burning data like it is a tinder box. Tech support? I’ve been on the phone with them every night this week. All say the same:

Network setting reset

Erase, reformat, back up from iCloud

Erase, reformat, use as new phone.

All ends up burning data. Apple, I expected more. Really. when I buy apple, I expect it to work WITH OUT issue. Someone is rolling in his grave.

Anyone have any solutions since the Apple is completely unaware there is an issue here? Even a simple google search shows that it’s not just me!

Posted on Dec 7, 2017 6:25 PM

48 replies

Jan 31, 2018 7:07 AM in response to Lawrence Finch

Hi! Juan from Argentina here, this is my first post. I´m having the same issues as described before, excesive data usage on my iphone X. This is my first iphone ever, i come from Android, and i never had issues before with my 5gb carrier plan. I read all this retransmission thread and i sincerely got lost along the way (not much of a tecchie). In simple words, what do i have to do to solve my problem?? Thanks in advance

Philly_Phan

Level 7

20,731 points

Jan 31, 2018 7:13 AM in response to juansalas1978

IF that is the cause of the problem, then don't use data when your cell signal is poor. To oversimplify, the problem is comparable to listening to someone speak in a noisy environment and you continually ask for a repeat.

Jan 31, 2018 7:30 AM in response to juansalas1978

What you should do is go to Settings/cellular (it may be called something different in your language) and see which apps and system services are using data. As a check on retransmission, at the start of your next billing period go to Settings/cellular, scroll to the bottom an tap Reset Statistics. After you have done this the total data usage reported on the phone should match the usage reported by your service provider (approximately). There will be a small difference due to overhead.

If if there is a large discrepancy call your provider and complain And follow the advice from Philly_Phan.

Philly_Phan

Level 7

20,731 points

Jan 29, 2018 4:48 PM in response to bam7722

bam7722 wrote:

Even a simple google search shows that it’s not just me!

That statement is meaningless.

bam7722 Author

Level 1

5 points

Dec 7, 2017 8:27 PM in response to askbarnabas

My WiFi isn’t limited. My cellular data plan has 14 gig.

In other terms I’d i am at home connected to WiFi I can use as much data as my eyes can stand to look at.

askbarnabas

Level 10

103,943 points

Dec 7, 2017 8:36 PM in response to bam7722

I know you are not saying battery but if you go to the battery settings you can see what is using the phone.

askbarnabas

Level 10

103,943 points

Dec 7, 2017 8:40 PM in response to askbarnabas

According to your bottom screenshot, you have cellular turned ON not off. Turn cellular off and that should solve your issue.

bam7722 Author

Level 1

5 points

Dec 7, 2017 8:57 PM in response to sberman

I guess you didn’t read that in 4 days I surpassed my cellular data plan... and used more that 14gig and cellular services was the biggest user.

bam7722 Author

Level 1

5 points

Dec 7, 2017 9:03 PM in response to bam7722

Sorry where I said cellular services I meant SYSTEM SERVICES

askbarnabas

Level 10

103,943 points

Dec 7, 2017 9:04 PM in response to bam7722

That clarifies things.

bam7722 Author

Level 1

5 points

Dec 8, 2017 5:02 AM in response to bam7722

On another note, I’m driving from Greenville Sc to Charlotte leaving in 5 minutes. It will be interesting to compare how much data is consumed while off of WiFi.

Abob

Level 1

23 points

Dec 15, 2017 6:40 PM in response to bam7722

I imagine it’s cos your using a dns server, rather than a direct supplier. Anything you send through a dns goes all over the place before it reaches its destination.

Jan 10, 2018 8:12 PM in response to askbarnabas

If you turn off cellular data you can’t do anything when not connected to WiFi. Kinda defeats the purpose. I’m having same pr

Jan 29, 2018 1:34 PM in response to Richard Caughlan

You realize you posted this to a public forum accessible to anyone with an Internet connection? It's not a good idea to post personal information visible to billions of people.

Jan 29, 2018 2:09 PM in response to Lawrence Finch

Replied to an email. Didn’t realize it would post here. Yikes. Be careful. Thanks.

iPhone X EXCESSIVE data usage