MacOS High Sierra 10.13.2 causing Finder crash

Since updating to MacOS High Sierra 10.13.2 (from 10.13.1), I cannot connect to my NAS unit or other computers on the network, and in attempting to do so, Finder crashes and will not relaunch. I cannot find a fix to this problem, and as a consequence, my MacBook Pro (with TouchPad 2016) has become an island. I share files between computers on the network as part of my work process so this is a pretty big issue.

MacBook Pro (15-inch, Late 2016), iOS 10.3.2

Posted on Dec 7, 2017 9:05 PM

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Posted on Jan 9, 2018 9:02 AM

The problem seems to stem from defaulting the connection to SMB version 3, which is somehow broken. Changing the connection string to CIFS:// reverts to the much slower SMB version 1. The solution to maintain relatively speedy connections and avoid the bug is to set the default connection to SMB version 2, instead. This will also maintain compatibility with Windows servers where SMB1 is disabled.


This answer from the JAMF forums seems to do the trick. Enter these two lines in the terminal. You will be asked for your admin password:

sudo echo "[default]" >> /etc/nsmb.conf sudo echo "protocol_vers_map=2" >> /etc/nsmb.conf

157 replies

Dec 19, 2017 4:53 PM in response to BKMacAdmin

if the issue is somewhat related to the SMB version and if it is related to smb v3 than you could try to add :

protocol_vers_map=2

to your nsmb.conf.

This would force smb version 2.1 instead of cifs which is smb version 1.

you can verify the connection protocol using "smbutil statshares -a" in a terminal.

I tested it now with my mac and it is seems to work as cifs with no crash, maybe the protocol is faster.

Dec 20, 2017 9:17 AM in response to P_Boyer

Thanks for all this feedback..We too are seeing the same issues both with Windows Server 2016, and 2012 R2. The problem does not exist when connecting to Windows Server 2003 R2, or on my NAS for that matter. A short term bandaid for us is using the cifs protocol as suggested. 10.13.1 is fine as well. I Actually rolled a few Macs back to Sierra in the interim as well.

Dec 9, 2017 1:59 AM in response to lfuller105

Same here - we have 50+ Macs over 8 sites connecting to Windows 2012r2 servers and we are having it all over. Major fail in the latest update.


Ive deleted login items from startup. deleted the keychain, deleted any shortcuts and reset the smb mounts to share but it will still happen sporadically.


Major Fail from Apple and if it doesn't get patched we are going to have to roll back to Sierra.

Dec 13, 2017 2:50 PM in response to lfuller105

I'm experiencing the same issue.


I'm forced to restart my Macs in order to regain Finder functionality. This is only a temporary fix - until Finder crashes again (Finder crashed at least 6 times today on my MacBook Pro; 5 times on iMac; 4 times on Mac mini)


Details:

- iMac 27" (Late 2015) Core i7 24 GB Memory 256 GB storage

- MacBook Pro 13" TouchBar (Late 2016) Core i5 8 GB memory 256 GB storage

- Mac mini (Late 2014) Core i5 8 GB memory 1 TB Fusion Drive

- all Macs running MacOS Sierra 10.13.2

- iMac/Mac mini connected via ethernet

- MacBook Pro connected wirelessly via 'UniFi AP AC HD', UniFi Security Gateway 3p (DPI enabled)

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MacOS High Sierra 10.13.2 causing Finder crash

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