Why is my GPS not working on iPhone X?

I tried to use google maps and waze yesterday and both apps did not work, notifying me that gps was not available. Is anyone else having this problem? I read that there would be a software update with iOS 11.2 to fix the issue but I have already updated and it still doesn’t work.

Posted on Dec 9, 2017 3:45 AM

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Posted on Jan 20, 2018 3:48 PM

Thank you.


I was having the same issue.


GPS turned on correctly but maps not keeping up with me or drifting. Direction pointing opposite way etc.


I don’t use my phone on a mount as I have been a passanger in the car with this issue.


Your post made me think what was around me. I use my phone case to hold my bank cards which have a magnetic strip. Once I took my phone out of my case my gps issue was fixed. The magnetic strip must have been interfering with the gps.

138 replies

Jan 7, 2018 2:57 PM in response to Cmjordan29

Well - that's bizarre. I'm on my second iPhone X for this issue, and have gone through two different dash mounts (first was magnetic). I'm still having the issue with the new phone & non magnetic mount.


...in my 2013 Sonata.

So far I've been using CD connected dash mounts, so always in the same spot above the stereo. I assume you had the issue there as well? This could be a coincidence, but it's interesting. I had no issues with my 6s in that same car & mount, but obviously the glass back on the X could make it more susceptible to interference.

Jan 23, 2018 5:41 PM in response to JRAG24

I have my fourth follow up call with Apple support Friday. The support guy said he was scheduling it before my Apple store visit to see if his request from engineering has any suggestions. He also scheduled my diagnostic appointment in the Apple store for this Sunday. So we will see what they do. If they replace it I’ll see if it works until I start dropping it on my wireless charger. Overall this is my favorite phone so I hope it’s resolved. My wife has a 7+ works fine and my son has an SE works fine.

May 15, 2018 6:42 PM in response to theclinician

iPhone X on Verizon running 11.3.1-


GPS in both maps and google maps does not work anywhere (occasionally will catch a signal after 15+ minutes) in 2017 Jeep Grand Cherokee.


In 2015 Subaru WRX the same issues occurs most times. Occasionally if I start a route in either app prior to entering the vehicle it will work as it should. However, when I plug the phone into a pioneer unit running CarPlay through a usb connection the GPS fails every time, regardless of the phone location in the vehicle. Sometimes after about 30 minutes the GPS will update my location but does not provide directions or location in real time.


Very frustrating!

Dec 26, 2017 12:23 PM in response to theclinician

I have this problem as well. Location services for both map apps (Apple & Google) are and have always been on. I can launch either app, it finds my current location, I can find a new location via search and initiate directions/navigation. However, as soon as I begin driving the app does not follow my location as I'm driving, it seems to think I'm stationary when I'm not. I'm using an iPhone X on iOS 11.2.1

Jan 7, 2018 7:10 PM in response to liv0123

Thank you. I did. I have an appointment to drop the phone in a week or so. Hopefully they'll find out what's wrong with it. I was hesitant to mention that the problem is related to a system update, however, I spoke with a couple of coworkers and family and reported the same issue just after upgrading to 11.2. I have 11.2.1. It can't be a coincidence, right?

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Why is my GPS not working on iPhone X?

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