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CD burning issues - unknown error 0x80004005

I have been trying to burn cds and about 2 minutes or less in, it stops and ejects the cd, saying unknown error 0x80004005. I tried slowing the burning speed down but no joy. Also, when I have been trying to print the song lists, it seems like it will print the wrong playlists as well. Any suggestions? I have a Dell laptop that is about 1 year old.

Windows 10

Posted on Dec 9, 2017 11:15 PM

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Question marked as Best reply

Posted on Dec 31, 2017 8:48 AM

Yes, there would appear to be an issue burning from iTunes 12.7.2.x for Windows.


A workaround is to uninstall iTunes then download and install one of the following as appropriate:


tt2

61 replies

Dec 29, 2017 5:58 AM in response to Donxy

This will be resolved when Apple provides an update to address, but their engineers are too busy dealing with software updates for other devices that people pay for. iTunes is a free download and fewer and fewer people actually burn cd's and not enough people have posted issues, so I, for one, will wait for a resolution from Apple or for someone to post a solution that actually works. Your 12/29 post doesn't. Happy New Year!

Dec 29, 2017 6:45 AM in response to SR55

Many happy returns most definitely!! I burnt off 6 cd's from itunes about 2 n half weeks ago. 12.7.2 version on windows 10. It was working for me - it's odd though - we all download iTunes from the same place......... So it can't be itunes. Must be an software environment condition on the computer various users are using......

Dec 31, 2017 2:50 PM in response to ColSco

I have already posted regarding this isue but, as of yet, there have been no developments of even a response from itunes. My system was perfectly fine until I ran the last bloody update and now won't burn discs from itunes. If I wish to do this, I have to export the playlist to Real Player and burn it that way (which works perfectly). I have spoken to itunes on several occasions but it is like talking to a brick wall ("not our fault" etc). I spent most of the Sunday and time later in te week following the update on the phone to them but they could not repair it. Instead, some guy jumped onto my system and advised me to follow his instructions - which (like a clown) I did and consequently lost all my playlists. He had advised to go back to an earlier version of itunes and guess what - I could burn cd's perfectly. However, I managed to recover my playlists etc and have to put up with this situation (back to using Real Player). Come on itunes, sort this out - it REALLY is down to you guys messing around and updating for the worse (not the better). Happy New Year!

Dec 31, 2017 3:23 PM in response to Fybfyc

No, uninstalling iTunes won't affect the library, and all versions of iTunes 12.7 released so far use the same internal layout for the library so you can switch between them without any problems. If you were downgrading further you might need to uninstall other Apple components or revert to an earlier version of your database, but that isn't necessary in the case of 12.7.2.x > 12.7.1.14.


As a mentioned earlier it is still a good move to have a backup.


tt2

Dec 31, 2017 8:06 PM in response to JBP2016

I gave up trying to wait for a resolution to itunes making a correction to this issue. I got a hint from another post the best way like you is to go to real player or windows media player and burn from there which I did with no problem. Itunes is to busy taking care of all the people who purchased ipods and other electronics. Wait until next upgrade and by then they should have it resolved (crossing my fingers).

Jan 2, 2018 7:47 AM in response to razercred57

Backup any way that works for you. I recommend SyncToy because it is free, only copies over new and updated files, and isn't automatic so you can review the proposed updates which might help you spot an unexpected change in the library and reverse it, and gives to a ready to go clone, rather than a backup that can only be restored with the right software. If your Seagate drive comes with suitable software use that instead.


tt2

Jan 7, 2018 1:58 AM in response to ColSco

Ok - I rang Apple support there - now I wasn't having the problem (they weren't impressed) but apparently this is a known issue recently and they are investigating. They suggested burning an mp3 format or a data disc or using other programs and tt2's idea of reverting software they weren't keen on but said should work for most users with the issue. They also said make sure windows is up to date too.

Jan 8, 2018 8:55 PM in response to ColSco

I am beyond furious right now; even though probably hundreds of others have called Support and complained, I will as well. I have an HP Laptop running on Windows 10 and unfortunately just updated today to the newest version because the pop up box has been prompting me to for awhile. After spending over $40 on iTunes and creating playlists to burn so I have tunes for an upcoming long weekend trip, I've wasted 6-7 blank discs and found that several others have this problem, too; Apple is supposedly aware and we're just supposed to "sit tight" until they release an update that rectifies the snag. Even though this is absolute garbage, I do want to pass along that someone either or this or another thread shared a temporary solution....change your burn speed setting to "2x" and it should work. It did for me! So thank you to whoever figured this out and I just wanted to spread the word until iTunes gets this fixed!

Jan 10, 2018 4:46 PM in response to vtprencess

So many others are having the same issue like you and I. I lost at least 10 cds myself. I heard that if you burn it at 2x speed it will burn ok but why risk more cds? And the time to burn it is real slow. Best tip I received so far is to use Windows Media Player and burn in there. Worked like a champ. I'll wait until they come out with an update on fixing it and a few have said that itunes is more than aware of it. They are busy right now because of all the Christmas gadgets people just got and dealing with their issues. If you can't do it in WMP I'd suggest you reinstall an older version of itunes.

CD burning issues - unknown error 0x80004005

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