Save yourself the two hours on the phone with lame Apple support. They know it's a software problem, but not before they walk you through a complete dog-and-pony show that wastes about 8 perfectly good CD's demonstrating that "yes, there is nothing wrong with your CD burner." Finally, some dude admitted they knew about it, but were keeping everything quiet. Such BS. Why don't you just come right out and admit it? And by the way, Apple, I am thoroughly and completely disgusted that you throttled my phone in order to convince me to buy a new one, when the old one would have been perfectly fine with just a new battery. Shame on you, you corporate charlatans, for making my phone work less efficiently than when I bought it, on purpose, just to sell me a new one. Where's your great sense of being environmentally friendly and recycling? Hypocrites. And now you release basically an unworkable piece of garbage as software? Somebody ought to put a shoe in it.