Sleep Wake Failure with High Sierra 10.13.2

Since installing 10.13.2 I have a sleep wake failure on iMac. Was working perfectly before installed latest update on Dec 8.

This is not an uncommon problem but the "fixes/solutions" one reads on the internet are all over the place.

Is there a fix or is this simply something only Apple can solve for all those now plagued by the problem? It is irritating in the extreme.

iMac, macOS High Sierra (10.13.2)

Posted on Dec 10, 2017 7:41 PM

Reply
302 replies

Jan 17, 2018 5:45 PM in response to TJBHK

Started having the same problem last couple weeks. Found a solution in System Preferences > Energy Saver. It also has options for computer sleep and display sleep. Unclicked "put hard disks to sleep when possible" and Mac back to normal. Always leave it on and it has always come to life with the touch of the space bar and been ready to go and now it is again.

Jan 25, 2018 1:53 PM in response to TJBHK

So I figured something out that could help some of you.


I created a new user on my machine and when I'm on that user it never crashes. I did this about 9 days ago. When I'm on my own user it crashed like two times since then, which is still a very low number. It used to crash multiple times daily before.


Programs are shared between users so you don't need to setup the programs on the new user. Just setup the emails and if you need to work with files from your documents and user folders you can still change users very fast.


Let me know if this helps.

Jan 30, 2018 9:17 AM in response to TJBHK

I have the same problem with my 2012 iMac. Here is what I tried:


  • Resetting PRAM and NVRAM - Did not solved the problem
  • Resetting SMC - Did not solved the problem
  • Reinstalling OS - Did not solved the problem
  • Creating a new user account - Did not solved the problem


I also tested in Safe Mode and the problem doesn't occur so I know this is not an hardware issue.


I found a way to avoid the Sleep Wake Failure on another forum. I haven’t had a crash since changing some things on my Energy Saver settings. Go to System Preferences > Energy Saver and check "Put hard disks to sleep when possible", "Wake for network access" and "Enable Power Nap".

Jan 4, 2018 4:01 AM in response to Teni65

OK, So it's related to the screen, Apple did something ...


Many has uninstalled Duet and similar programs, anything that is related to the screen seems to be an issue.

I removed Parallels Toolbox and now it wakes up again, I have no idea way that is.


Try to disable or uninstall anything that is screen related, and list you're finds here.


T9

Feb 13, 2018 5:13 AM in response to ghogoh

I have noticed that when my iMac reboots itself, the "Time Awake Since Boot" seemed always to be a round multiple of 1,000 seconds (e.g. 49000s). Seeing ghogho's post above lends credence to that.


After noticing that a couple of days ago, I suspected that a timed process was trying to start and failed. I've never seen the need to turn on "Power Nap" in the Energy Saver preference panel, so I generally turn it off after an install of the OS. For grins, I decided to turn Power Nap back on again. It's been 2 days now since doing so and my iMac has been behaving normally. I would be curious to see how many folks that are experiencing the sleep/wake problem also have Power Nap turned off.

Jan 7, 2018 3:36 AM in response to TJBHK

I had similar issue. So I took the time to do a fresh install on my IMAC 2012. With the clean install, I observed (for almost a week, with no other program installed) I have no issue, be it auto - reboot or sleep wake failure.


Later I installed microsoft office 2016 (the only app installed after my coconut battery), then the issue started all over again. Could it be due to Microsoft Office?



Apple folks, appreciate if you can share the update/fix soon.

Jan 30, 2018 10:04 AM in response to TJBHK

So I can really recommend the method I described in my previous comment, since I haven't had anymore crashes in over a week now.


Create a new user on your computer. Log into this user. Restart the computer from this new user. Log in to your original user. Put your macbook to sleep and pray. 😝


This seems to reconfigure some settings that might solve the problem. Tell me if it works for you!

Jan 27, 2018 4:48 AM in response to TJBHK

I have MacBook Pro (Retina, 13-inch, Early 2015) with the same problem. I went back to Sierra for a while (did that at the genius bar) and that fixed it. Then I assumed after some updates that it was safe to update to High Sierra again - and the problem is back once again with a vengeance!


My advice don't update to HS if you can avoid it.


I have a temporary solution which is to use an app called "InsomniaX" which prevents sleep on lid closure (although it has been known to create overheating problems so you have to watch that closely. I use this when I carry my laptop from one room to another (it the lid closed). Otherwise when I move around it pretty much aways crashes. For longer journeys the computer has to be completely switched off now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sleep Wake Failure with High Sierra 10.13.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.