Sleep Wake Failure with High Sierra 10.13.2

I am not a computer specialist, so would not know if this is trivial, but for the sake of building up some commonality picture of this darn problem there is a strange aspect to how the sleep wake failure occurs every time - the double start up chime.

I noticed that on updating to high sierra, almost immediately after the 'apparently' final reboot, the imac 'chimed' a second time and only then completed the restart.

Strange as it was, I would not have given it much thought, if it wasn't for the same thing happening EVERY time the sleep wake failure occurs: the computer restarts with the usual (untouchable, by the way) apple 'power up' chime and then almost immediately it does it a second time!

Apple, as you can see, I you've taken me to one step from seeing ghosts now.

My computer does the same double chime when it self restarts. I have mentioned that to some of the numerous advisors that I have talked to. I am now on my 4th senior advisor and I left him a message that someone else has had the same symptom. It never happened in the previous 4 years I have had my computer until I "downdated" to (they must have been) High (when they developed) Sierra. I cannot believe Apple released such a screwed up OS. If they ever do get this mess straightened out I will never download another OS update.

Thanks for the tip! I have been getting similar error reports when my computer does the self initiated restarts. Turning PN on is one of the few things I haven't tried. Here is hoping it works because Apple doesn't seem to be able to fix the piece of crap High Sierra that has caused all this misery.

I have been getting similar error reports. The Time Awake since Boot usually is different. It seems like the lowest number I have seen is 3000 and the highest 20000. A week ago Apple asked me to send them a copy of the report and also had me send a 300 mb sysdiagnose report to some link they emailed me. I have since sent them about 5 more of the daily error reports. Of course no one has responded or said whether they know what is going on, or thanks for sending them, or quit sending us those **** reports. I have never been more disappointed even back in my PC using days.

Did they offer to replace it or are you just getting the same BS that they tell me? "We're working on a fix, but we don't know how long it will take." And it is amazing how clueless they are. Yesterday I was passed to my 4th senior advisor and he hadn't heard of the sleep wake failure yet. He was reviewing my case and looked it up on some internal Apple site and said something like "yes there does seem to be a lot of discussion about this." I am guessing "High" Sierra has been such a dud they are overwhelmed with problems caused by it. Good luck to us all!

Well I've had enough of the endless crashing now and am keen to go back to the original Sierra as a fix that will work. Does anyone know how to do that? I was planning on backing up all my documents etc onto another drive, wiping my Macbook and then going back to a Time Machine back up from last year. Does anyone know of a better plan to do this?

Thanks,

Jim

I have had Power Nap turned on for just 2 days and have not had a Sleep Wake reboot and I have not had the gray screen appear after the 12 or so times I have woke it up during those 2 days. I am not ready to jump for joy because this is not the fix to the crappy Low Sierra software that has infested our computers but it hopefully will allow me to use my computer more efficiently until Apple comes out with a real fix. THANKS FOR THE SUGGESTION. Maybe you should apply for a job at Apple!! You have at least come up with a temporary band aid which is more that the Apple engineers have done as yet.

I totally agree ghogho, there's something amiss in the OS. I suspect that because PN is on by default, the only folks uncovering the problem were ones, like me, who don't like my machine doing something while I'm sleeping and I turned it off. My posts were an effort to give Apple's software engineers some idea of a common thread to the problem. You have stated it quite succinctly. Hopefully, they read this thread and it will give them an avenue to follow.

I have rried several fixes none are working my imac is late 2012. Hey apple 🍏 recall and give is new ones before you lose our business. Just a note i leave it in the power consumption sleep state it wakes up but if you leave the email open it ***** them off the servers and you cant ise your ios devive to download your mail.

I have this problem too, and I've tried numerous "fixes" proposed by Apple. What is super frustrating is that this is clearly a known problem, yet no one I spoke to at Apple had any clue about it. If this is a known issue, why is Apple staying silent? At least with the battery issue they proposed a fix. Here, silence.

Thanks for this. Obviously I would backup everything all over the place anyway before doing it, but would this be a clean install (i.e. total wipe) or would it wipe out just the High Sierra OS and replace it? I can't wait to get back to using Sierra!

Jim

Here is another symptom of Apple's Sleep Wake Failure! I attach a screen capture which shows being prompted to install the HS 10.13.2 Supplemental Update, when in fact it has already been installed:

Just to reiterate my conclusion: it is not High Sierra it is Apple's Sleep Wake Failure.

Yes, I just got the notification that it has been removed. I was being too mean to Apple. I think the guy who reported it has a computer repair business and is trying to drum up customers. I will definitely have to be more polite and keep my caps lock off. At this point I don't care what is causing the error I just want Apple to get it fixed. I am going to leave Power Nap off for a couple of days and see what kind of error reports I get and send some more in. Good luck to us all.

This is very intriguing. How is it possible to know who reported your comment? I thought it is an automated process. Are there known moderators and/or people who act on Apple's side? I think this is a reasonable question, as it can indicate the level of awareness of the Sleep Wake Failure problem discussed here.

I am fully aware that this is Apple's site and they can delete, remove and altogether shut down anything that is not in their interest. However, for as long as it is open and allowed, the absence of acknowledgement and any other response from Apple is very disrespectful to so many Apple customers.

Yes, I don't know who the guy is that was offended and don't care but after I asked him twice if he had a solution he sent me a link to some commercial site that apparently does Apple repairs. Interesting that doing that isn't against some Apple policy.

Anyway my computer just did the self restart less than 24 hours since I installed HS 10.13.3 Supplemental so the Apple engineers haven't done anything to fix the problems that my computer has with HS. I sent the error log in to the engineers or at least to some link that Apple gave me back on Feb. 4 but who knows if they even look at those. I am beginning to lose hope that they are going to fix this problem.