Sleep Wake Failure with High Sierra 10.13.2

ghogoh wrote:

This is very intriguing. How is it possible to know who reported your comment? I thought it is an automated process. Are there known moderators and/or people who act on Apple's side?

It is not possible to know who reported your comment. Any user Level 2 and above can report a post. The Hosts (Apple employees) then review the post. They and only they decide what, if any action, to take. Just because someone reports a post, doesn't mean it will be removed or even edited. If you have a post removed for cause, you will receive an email from the Hosts telling you that your posts was removed and why. If your post was a replay to a post that was removed, it may also get removed as part of the editing process. In that case, you won't receive any kind of notification.

ghogoh wrote:

I am fully aware that this is Apple's site and they can delete, remove and altogether shut down anything that is not in their interest. However, for as long as it is open and allowed, the absence of acknowledgement and any other response from Apple is very disrespectful to so many Apple customers.

You will never see a response from Apple on this site for this or any other issue. This is a user-to-user forum. Apple's participation is minimal. And, it never includes official statements. You seem to have some misconceptions about what this forum is and why it exists. You may want to consider reviewing the Terms of Use to which you agreed when you registered.

Apple Support Communities Use Agreement

Mind you, I got involved in this thread and as a result, an Apple worker got in touch with me about the problem.

We have exchanged several emails, had phone calls and I have sent in diagnostic reports as a result, so it does have an impact.

The problem is still unresolved of course, I have several crashes every day and I am now pathetically excited to be downgrading back to Sierra later on today !

jim.123 wrote:

Mind you, I got involved in this thread and as a result, an Apple worker got in touch with me about the problem.

We have exchanged several emails, had phone calls and I have sent in diagnostic reports as a result, so it does have an impact.

The problem is still unresolved of course, I have several crashes every day and I am now pathetically excited to be downgrading back to Sierra later on today !

No, that's not exactly how it worked. Enough people contacted Apple directly that they became aware of an issue. Once they are aware of an issues, they sometimes search the forum for examples and yes, reach out to people. So, you're getting a free ride, so to speak, from the people who actually reported the issue to Apple.

Thanks. I have no idea if this is the problem but it is much more info than anyone from Apple has come up with. I will forward it to the 4th senior advisor that has been in contact with me and see if he can forward it to the engineers and maybe they can finally fix this highly annoying and time wasting problem. Just curious, are you an engineer?

Thank you, tingdong. Your 'voltage drop' hypothesis, makes a lot of sense, compared to the other 'broad brush' standard procedures, suggested by contributors, probably influenced by the apple support staff approach and can be tested (to some extend). Whether you have an engineering background or not, the explanation you propose sounds like solid engineering thinking. I shall be testing and sharing.

I'm having the same problem with High Sierra 10.13.3, but it's been happening even before I updated this last version. It's extremely annoying and happens several times a day. This is happening on my iMac.

Did you ever resolve the problem? I foolishly "upgraded" to High Sierra and now my beautiful (and expensive) iMac runs like crap, and the worst problem is the sleep wake failure. They just had an upgrade to fix some bugs, but not this, it keeps happening, totally upset at Apple. It's not like I downloaded a pirated movie with a virus, I downloaded their recommended upgrade.

You're not alone, my Imac is doing the exact same thing since I upgraded with High Sierra. What a joke, my awesome computer now feels like garbage. They NEED to fix this ASAP. Nobody should have to have their expensive computer turned to crap when they "upgrade" at the manufacturers recommendation.

I have the same issue. was trying to entry time machine and restore to old OS. but it can not be restored anymore. all the backup I have in the time machine is trash now. this IOS definitely puts a stain on apple's brand. I am thinking about dumping this iMac and switch to my old wintel box.

Agreed!!!!! This is officially ridiculous! Every day I ask, "Is my nice fancy expensive iMac going to power itself off today?" Then when it does I have to ask, "Okay is it going to turn back on??" Not good.

I originally got on this discussion because my iMac (late 2013) was just really really slow to wake up from sleep. I fortunately haven't been getting the gray screen and all the other start up problems that you are all getting (yet at least). But besides this issue - which is major - this OS is full of problems. I've been dealing with a software of mine that won't launch since the install. Turns out the only solution was to rebuild a new user account. Sounds simple, but it screws up everything. I'm still getting permission errors, backups not running and printer drivers doing crazy things. Plus the Apple Photos app is totally not working - when you go to People (think it used to be faces) it crashes. Other discussions say to rebuild the catalog, but it doesn't work. The whole High Sierra OS is a mess. Apple is in total denial when I call. And their default answer is to wipe the mac completely and do a clean install. Like my business will survive more down time. Its awful. I thank all of you on this thread for continuing to call them and make them aware of this issue (and others) so they will (hopefully) fix some of this stuff.

Question: when we send in the "report to Apple" does it actually go to anyone? It sounds like most people are clicking on that every time this happens, but there has been no response from Apple. Why no "we are aware of this frustrating problem and are working to fix it" type of response? We probably all have spend thousands on Apple products, and this type of non-response is unacceptable.

tingdong, could you be a little more specific, please. What is this fix and where can it be found?

just for completeness, post-brummmmme's contribution, I can confirm that, while considerably less conclusive, my experimentation strongly suggests that there is no connection (at least on my iMac) between any particular programs or combination thereof and the Sleep Wake Failure occurrences. They keep happening regardless and frequently.

It's frustrating and tiring, too.

I think that the "fix" tingdong was referring to was the 10.13.3 Supplemental update that fixed the Messages crash that was caused by entering a specific sequence of characters. I don't think that anything else was fixed. I have experienced the spontaneous restart problem even after installing that update.

cswimbound, thanks for the ray of hope. My late 2012 iMac has been malfunctioning with the SW FailUre since installing the wonderfully crafted High Sierra in November. I hope the .4 release will finally fix the problem and not lead to any other errors. I have certainly learned my lesson to not "upgrade" my OS, or at least until it is in its later versions.

Keeping my fingers crossed too.