Sleep Wake Failure with High Sierra 10.13.2

After yesterday's unwanted reboot (umptieth in a row over the past few weeks) I report new and worrying state, which denied control over two of the three open applications. I had to force shut down the computer.

As some fellow sufferers of the Sleep Wake Failure epidemic in High Sierra, I can only update on related events with my iMac, in the hope that this and possibly other threads will reach critical mass for apple to do something about it.

Also I did agree with comments suggesting possible ways of soliciting apple's action towards resolving this obviously significant problem, but my response was removed by apple. Hopefully, this one survives.

In the meantime, could someone, please help with an explanation why the 'AC power' list in the 'System Power Settings' of System Information shows the following entries:

System Sleep Timer (Minutes): 15

Disk Sleep Timer (Minutes): 0

Display Sleep Timer (Minutes): 5

presumably timers that can be set, while in the 'Energy Saver' section of System Preferences there are only two controls:

Computer sleep

Display sleep

which do not even match those above.

Thank you in advance for any response.

I continue to experience all the same problems that each of you do!

My husband has threatened to throw the computer out and go to something other than Apple with a reliable system! He uses Windows with his office and never experiences these crazy annoying issues! It’s craxy to have to sit and wait for your system to wake up in the morning. I mean walk away from it and wait! Then go thru all the errors and pages that don’t load properly, send your report to Apple for nothing to happen and maybe 20 -30 minutes later you can read your mail! It’s just ridiculous!

I guess it’s not important enough erorr to repair! They have more important issues at a higher level and just really don’t mind losing a few customers!

Sadly, I guess a letter needs to be sent to higher ups before cashing in!

I have the same issue since high sierra. I've even replaced my HDD and reinstalled high sierra clean. The issue seems to persist on my iMac late 2012 27". It's quite frustrating, I've had this problem since December now and I'm yet to find any patch for it.

TLDR; iMac seems to crash randomly during sleep.

Problem started for me this month on my Brand new Mac book Pro i purchased on New Years. Called apple support before checking here and they are definitely clueless still. PS im on 10.13.3 (MacBook Pro (15-inch, 2017))

Wow. that is horrible. At least my computer is 5 years old. Did your new computer come with High Sierra on it or did you download and install it after you bought it? I have been dealing with the Sleep Wake FailUre problem since I downgraded to High Sierra in November. I have sent them 3 error logs and dealt with my 8th advisor. They will barely admit that it is a software problem with HS and will not give out any info on progress or lack thereof.

and here is my daily gripe:

Report Version: 26

Hardware model: iMac13,1

Time Awake Since Boot: 33000s

I have noticed that when my iMac reboots itself, the "Time Awake Since Boot" seemed always to be a round multiple of 1,000 seconds (e.g. 49000s). Seeing ghogho's post above lends credence to that.

After noticing that a couple of days ago, I suspected that a timed process was trying to start and failed. I've never seen the need to turn on "Power Nap" in the Energy Saver preference panel, so I generally turn it off after an install of the OS. For grins, I decided to turn Power Nap back on again. It's been 2 days now since doing so and my iMac has been behaving normally. I would be curious to see how many folks that are experiencing the sleep/wake problem also have Power Nap turned off.

I am not a computer specialist, so would not know if this is trivial, but for the sake of building up some commonality picture of this darn problem there is a strange aspect to how the sleep wake failure occurs every time - the double start up chime.

I noticed that on updating to high sierra, almost immediately after the 'apparently' final reboot, the imac 'chimed' a second time and only then completed the restart.

Strange as it was, I would not have given it much thought, if it wasn't for the same thing happening EVERY time the sleep wake failure occurs: the computer restarts with the usual (untouchable, by the way) apple 'power up' chime and then almost immediately it does it a second time!

Apple, as you can see, I you've taken me to one step from seeing ghosts now.

My computer does the same double chime when it self restarts. I have mentioned that to some of the numerous advisors that I have talked to. I am now on my 4th senior advisor and I left him a message that someone else has had the same symptom. It never happened in the previous 4 years I have had my computer until I "downdated" to (they must have been) High (when they developed) Sierra. I cannot believe Apple released such a screwed up OS. If they ever do get this mess straightened out I will never download another OS update.

Thanks for the tip! I have been getting similar error reports when my computer does the self initiated restarts. Turning PN on is one of the few things I haven't tried. Here is hoping it works because Apple doesn't seem to be able to fix the piece of crap High Sierra that has caused all this misery.

I have been getting similar error reports. The Time Awake since Boot usually is different. It seems like the lowest number I have seen is 3000 and the highest 20000. A week ago Apple asked me to send them a copy of the report and also had me send a 300 mb sysdiagnose report to some link they emailed me. I have since sent them about 5 more of the daily error reports. Of course no one has responded or said whether they know what is going on, or thanks for sending them, or quit sending us those **** reports. I have never been more disappointed even back in my PC using days.

Did they offer to replace it or are you just getting the same BS that they tell me? "We're working on a fix, but we don't know how long it will take." And it is amazing how clueless they are. Yesterday I was passed to my 4th senior advisor and he hadn't heard of the sleep wake failure yet. He was reviewing my case and looked it up on some internal Apple site and said something like "yes there does seem to be a lot of discussion about this." I am guessing "High" Sierra has been such a dud they are overwhelmed with problems caused by it. Good luck to us all!

Well I've had enough of the endless crashing now and am keen to go back to the original Sierra as a fix that will work. Does anyone know how to do that? I was planning on backing up all my documents etc onto another drive, wiping my Macbook and then going back to a Time Machine back up from last year. Does anyone know of a better plan to do this?

Thanks,

Jim

In connection with comments by jtonn and DD208. Curiously, I had the Power Nap (PN) enabled over the past couple of days without a suspicious reboot. However, I am yet unconvinced about the 'cure' for several reasons. One, of course, it is not a cure if a malfunction needs to be 'corrected' with a particular setting. Moreover PN enable may only obscure the Sleep Wake Failure (SWF), because this setting appears likely to keep the computer awake, therefore SWF not occurring.

This in itself is a whole new can of wrigglies. As I already mentioned in an earlier post, there seems to be a significant ambiguity and probably a serious omission in the correspondence between 'system sleep', 'disc sleep' and 'computer sleep'.

On top of that there is even less clarity about 'whatever sleep', 'standby' and 'hibernate' modes. This is where the situation with enable PN becomes uncertain. Before my enabling PN the iMac would go to 'sleep' mode from which it would 'wake' in two different ways:

- one, an almost instantaneous resume of where it was before 'sleeping', i.e. something akin to 'standby';

- the other, resuming from a state closer to what I'd call hibernation, where 'waking' involves the grayed screen with the 'running' bars before it allows back access.

It is my suspicion that SWF is somehow related to going into the standby or hibernate kind of state, which may be causing the failure, while remaining in a 'light' sleep, which is probably just suspension of disc and/or other activities would not cause SWF. Apparently, when PN is enabled there seem to be processes, which keep the system awake enough, not to get to where SWF occurs.

Something like that.

(Apologies for being overly verbose.)

I have had Power Nap turned on for just 2 days and have not had a Sleep Wake reboot and I have not had the gray screen appear after the 12 or so times I have woke it up during those 2 days. I am not ready to jump for joy because this is not the fix to the crappy Low Sierra software that has infested our computers but it hopefully will allow me to use my computer more efficiently until Apple comes out with a real fix. THANKS FOR THE SUGGESTION. Maybe you should apply for a job at Apple!! You have at least come up with a temporary band aid which is more that the Apple engineers have done as yet.