when receiving incoming call on iphone x its only ringing and vibrate there is no display on screen

Same in my case. Visited several times to apple store. Replaced with new phone.

Still the issue remains same. It comes to an extend that calls are missed.

Apple needs to find a solution asap. Another 3 working in my organization has same issue.

Me and three colleagues have same issue. We have approached Apple Dubai and they replaced the phone. Again same issues. Apple should come up with a solution. After paying huge amount and we are suffering.

It’s all over the news that Apple has recognised the problem of call delay but is still is looking into the matter .. they are really testing the patience .. I don’t know what’s the problem with them that they r not replacing the phone in India

I have been having this problem for a while now. Whenever I call Apple Customer care, they act as if it was the first time they hear it. Each time they recommend the same thing/ Hard reset and or software update. I did it all, but it didnt get fixed. When I receive a normal call. there is no delay when I receive a call on WhatsApp, Skype or Duo.

Hi,

Tried all below:

1-formatting and reinstalling the IOS according to apple engineer.

2-visiting apple service center where diagnostic was ok (hardware wise my phone is ok as also my phone bought new).

3-restarting where my phone will work roughly for 25 calls or for 3 days only which is not practical solution especially for such expensive phone.

All above and more I did as even changing the phone won't help.

The problem is not from your or my side to fix as it is surely from the latest update from apple where apple has to issue a new update in order to overcome the issue.

You don't know how much that will affect my way or others way of looking to apple as the update before that affected my previous phone (6s) and made restating till formatted the 6s phone, not to mention that battery thing, so now days, updating the phone will fix a problem and cause another which is not right and not acceptable from apple as a leading company in such business.

Again, we need a new update to fix the issue as early as possible, but basically we need acknowledgment from apple that there is an issue and after that only they can start to solve it as in my 6s they've acknowledged the problem and not for the caller id till now.

Thanks to all.

Hi,

I was facing the same issue so I called apple customer care and they really helped in resolving the issue.

Please follow the steps below-

1) Turn your airplane mode on and off once.

2) Take your sim card out and insert it back while keeping the phone on.

3) Force restart your iPhone X (Push your volume up button for 1 second, then press your volume down button for 1 second and then press power/siri button until you see the apple logo, remove your finger as soon as you see the power button).

Note-My issue was resolved with this step.

4) Reset your network setting or reset all settings.(this will not delete the data but will reset few setting like wallpaper, ringtone and wifi setting).

PS-Apple is working on a fix and with next update they issue should be resolved but meanwhile resolve this.

Let me know if this works.

So the problem was persistent since I got the phone. When the problem occurs,i just restarted the phone as temporary fix and that stopped the problem for 2 mins but then again the problem started. So after using the above fix the problem was resolved.

The problem got worse with every call (not necessary days) until i restarted the phone.

I think sometime in March we can see 11.3 update. Its going to be a major update fixing all the major and minor issues, hopefully.

Yes I am using tempered glass, its uncomfortable but got to protect the phone.

Hi,

I was facing the same issue so I called apple customer care and they really helped in resolving the issue.

Please follow the steps below-

1) Turn your airplane mode on and off once.

2) Take your sim card out and insert it back while keeping the phone on.

3) Force restart your iPhone X (Push your volume up button for 1 second, then press your volume down button for 1 second and then press power/siri button until you see the apple logo, remove your finger as soon as you see the power button).

Note-My issue was resolved with this step.

4) Reset your network setting or reset all settings.(this will not delete the data but will reset few setting like wallpaper, ringtone and wifi setting).

Apple is sleeping on the incoming call issue with iPhone X. it shows how lethargic and careless they are. Even iOS 11.3 won't fix this issue as Apple is becoming worst in their products and support. This way Samsung will become No. 1 and Apple will lose the market share and business. Investors of Apple should look into this seriously and replace Mr. Cook with some better person who will launch better quality products and Services. Even the Apple Support people are arrogant and are not customer friendly.

Apple has seriously lost the plot & doesn’t care much on this! iPhone X supposedly the most advanced phone of Apple has some serious bugs & they don’t seem to wanting to solve anything. The customer care people are not even able to talk properly.

My first ever experience in Calling the customer support and to my surprise the support executive couldn’t even talk the language properly. Unfortunately it’s death of apple era if this is how they wish to continue

I'm having the same problem as well. I have followed the steps outlined in this thread and it has not helped on my iPhone X. Please let let me know how to move forward and fix this issue. After all it is phone.

Same problem here. Hit and miss (mostly miss). Tried resetting and reinstalling 2X, not going to do that anymore! Did Apple hire MS software techs? Never had problems with Apple products before. Now I feel like I am using a MS product...

Stupid phone! It’s sad to see Apple acknowledge there is a problem and not offering any solution. I wish they would know the price of the phone is equivalent to 1 year salary of the Kenyan middle class. Waste of money...