iPhone screen dims randomly

Have anyone got this issue solved? Same thing happening to my X. Just got it 4 days ago 😟 I've noticed it's somehow related to the phone temperature in order to prevent overheating or something but guys cmon we spent +$1000 ($1300 in Russia for 64gb) and we expect to get the best possible experience... So, what we gota do? Restore? Set as a new phone? Bring it to service center ? Any thoughts ?

I don’t buy that explanation. I have had my screen dim w/in 5 minutes of use. There’s no way it gets that hot in 5 minutes.

Apple has not been able to explain the reason behind this issue. As I have stated in previous comments above Apple has screen recordings of my screen dimming and they have not gotten back to me yet. If the cause was heat related I believe they would have told me that’s the reason. They have not been able to tell me why it’s happening and that is why I feel it’s not a heat issue, it’s more of a software bug. I think it is a software related bug that needs to be fixed ASAP.

Wife wife used iPhone 6 and her sitting in the house searching the web her screen will dim. She isn’t doing anything else but reading books on Safari and her screen will get dark.

I hope a fix is soon. Very frustrating.

It happens to me all the time and I don’t use WAZE nor is it plugged in. It will go feom light to dark at anytime. 109% battery, no particular APP, etc. I’m not happy. it started doing it the update before the last one. These updates always seem to mess other iPhone options up!

But this light to dark malfunction has definitely been the WORSE of ALL the issues I’ve ever experienced with the iPhone and I go way back to the iPhone 3G!

Happened to me today on iPhone 7. Using Apple Maps with phone on dash in a holder. After about 10 minutes of driving (with sun on back of phone I might add), the screened dimmed to the point I could barely see the map info. It stayed that way for the rest of the trip (over an hour). Closed Maps, put the phone in my pocket and did my shopping. Placed the phone in its holder and started back home. Screen was full brightness. Again, 10-15 minutes later (with sun still on back of the phone), the phone dimmed to previous low level even though Brightness Level was at 100%.

The phone is space grey and does gets pretty darn hot when using Maps and with sun on it. So it seems that cooled down, the brightness returns. Definitely seems like a heat issue.

All software is current and battery was fully charged.

I have the same issue(iPhone X) although where others say their screen slowly returns my phone doesn’t. It’s more like a switch (on or off), I’ll be using my phone on a bright sunny day and then all of a sudden the screen goes dull in a instance. Randomly it will then brighten back up again in a instance. I have auto brightness and True Tone off aswell as reduce white point. Very frustrating especially while playing PUBG.

I cannot tell you how glad I am to have found this thread. I’ve been dealing with this issue since the iPhone 5. I’ve always found my screen dims when using a GPS app of some sort - it doesn’t really matter which one; Waze, Apple or Google Maps, they all suffer from the same issue. Very frustrating attempting to look at directions on your phone in a city you’ve never driven in on a bright day when this happens. Considering the amount of folks posting about this and the fact this is a potential safety issue, I’d expect Apple to jump on a fix. I mean, wouldn’t their engineers experience this too if they use iPhones?

I see your point but what’s the purpose to use the phone as GPS when you can’t even see the screen?

I get that they don’t want burn in or want to protect the screen but sometimes mine will dim within 3 minutes of using it. There’s no way it’s getting that hot in that short amount of time.

Unfortunately, turning off Attention Aware did NOT help. I’m outside and the brightness still auto adjusted itself and I was in the shade, not bright sunshine. I did notice that the phone was in Power Save mode (nothing on my phone is set to dim screen automatically) so I turned Power Save mode off, closed all opened apps, went into the bright sun and at about 30-45 seconds later as I began to type this, the brightness returned.

So back to my original opinion that it’s not an Attention Aware issue.

It would be nice if someone from APPLE could actually chime in and say something to the effect of “Hey, we hear you all, we see that this is a common issue, we know you spent 1000. on a shiny new phone and we know that you shouldn’t be experincing this (my phone just dimmed while typing, then returned to normal brightness about 25 seconds later) we are getting to the bottom of it.” I guess they’re waiting for a class action lawsuit before they actually take it seriously.

Except that this is a user to user forum ans Apple's participation is minimal at best. Not only that, they have never, at least to my knowledge, acknowledged a "known issue" on here. You want acknowledgement, contact Apple support. Visit the genius bar. That's the only acknowledgement from Apple you're going to get if this is indeed a "known issue".

Unless the Genius’ and the Apple Care advisors are keeping the complaints about this issue to themselves I cannot imagine how Apple would be unaware. In my case alone I’ve had the issue with 2 iPhone Xs. As a result of the issue I’ve had conversations with a number of advisors and senior advisers over the phone and met with Genius’ at the Apple Store at least 3 times. The phone was replaced because the first Genius couldn’t understand why it was dimming no matter what he adjusted. The replacement phone still does it.

If in fact this is a heat issue, which I believe it is, the remedy shouldn’t result in diminishing visibility of the main component of the phone that customers primarily use. In other word, if heat is an issue and they have to deal with the heat then they should come up with a solution that does not make it hard for individual to use their iPhones. In regards to the iPhone X where I am experiencing the issue, it seems they released a product to has a major visibility issue and defect and still charged $1000 for it. Nowhere did I read any fine print or hear any advisory such as, “when you buy this product please be advised that you might not be able to view the screen properly if your phone gets to hot.”

A number of people in this thread alone have either spoke with an advisor or been to the Apple Store with this issue, it ain’t no secret. It would be nice if it was addressed.

As indicated earlier in this post, go into Settings —> General —> Accessibility—> Display Accomidations and disable.

Go back to Settings —> Display and Brightness —> Disable True Tone if enabled.

Then, let your phone sit in your current lighting for about a minute. It will adjust. It doesn’t happen immediately.

I just purchased the iPhone X 64gb and that did the trick.

I did that trick already; but thank you for the help!

I tried all the suggestions that I had not yet tried and it’s

still dimming & brightening on its own

I’m literally at a loss & quite perturbed because my profession is technology. I work on Apple products all the time and this one I can’t seem to solve. That’s when I reached out to the Apple “Forum” and found that thread on iPhone X “dimming issues.”

Looks like I’ll have to swallow my pride and get with Apple. Lol

I have the same issue. Mine is always when the phone us under heavier load, like playing a game. It's worse when it's on the charger. It doesn't just dim once, like my iPhone 7+ did. It dims in stages, going from 100% to like 50% or lower in 2 or 3 steps. I am convinced it is a heat/safety feature, or bug. It's **** annoying.

Is there any update on this? I

have this issue daily and it seems like a lot of people do. It’s been happening for months now and happens whenever I am on my iPhone X continuesly or whenever I am playing a high FPS game, for example Fornite. It’s obviously a battery overheating issue, as like many others when this happens the back of my phone is also getting hotter. I have tried everything it says online to prevent it from heating up, but they are all bogus and don’t work.

Unfortunately there are no updates, at least from me. I’ve sent Apple my videos and have yet to hear back. I’ve even emailed the Apple representative and it’s been over 1.5 weeks and have yet to hear back. She was very fast to respond back to me via email at first and I haven’t hear back from her in a while. She said once she heard back from the engineers she will get back to me and that hasn’t happened yet.

Agree it is frustrating.