Hi becky_s22,
finally your post has solved the issue: I have signed out from iCloud (I was a bit scared about my iCloud data being deleted on the phone but it turned out to be fine) and then I have signed in again, choose Merge data from iCloud.
In a minute on my iPhone X I was out the **** of T&C that was bothering me since I've started using this iPhone.
I don't know if this problem is coming from initial setup.
In my case the initial setup was done restoring and encrypted backup from iPhone 6 with iTunes (Computer). Maybe restoring from iCloud was not giving this problem but I prefer iTunes encrypted because it allows me to keep wi-fi passwords.
Thanks.
Kind Regards,
Hi becky_s22,
finally your post has solved the issue: I have signed out from iCloud (I was a bit scared about my iCloud data being deleted on the phone but it turned out to be fine) and then I have signed in again, choose Merge data from iCloud.
In a minute on my iPhone X I was out the **** of T&C that was bothering me since I've started using this iPhone.
I don't know if this problem is coming from initial setup.
In my case the initial setup was done restoring and encrypted backup from iPhone 6 with iTunes (Computer). Maybe restoring from iCloud was not giving this problem but I prefer iTunes encrypted because it allows me to keep wi-fi passwords.
Thanks.
Kind Regards,
On your iPhone - Go to settings, accounts & passwords, choose your icloud account, then (at the bottom) choose "sign out". Then it will ask a bunch of questions - you have to agree to remove stuff from your iPhone and sign out. Then restart your phone, then sign back into iCloud. (settings, accounts & passwords, then choose "icloud", enter your apple user ID+password.
Viola....
Had the same problem when setting up my old iPhone 6s for my wife which I was transferring from her SE.
This fixed it - signing out from iCloud & then restarting phone & signing back in.
Thanks
My issue was resolved just as you stated... what I didn't know was there are primary and secondary sign-on account names — one is @ME.COM. and the other is .ICLOUD.COM. I was using the WRONG one. Some folks even have a @MAC.COM. Once I signed out, and back in, with the CORRECT account name it all went away. There is a site online you might want to read: "iCloud: About your @icloud.com, @me.com, and @mac.com email addresses"
FORMER COMMENT:
My iPhone 7 Plus has similar issues. I had reinstalled factory settings and now cannot “accept” the iCloud Terms... I’m working with AppleCare to get the issue resolved. I’ll report back once there’s a resolution.
Resetting the iPhone to factory settings was a tedious and long process. It affected every app and password on my iPhone and Watch. Unless you need to do it... don’t.
Becky, I had this issue also. Mine was only resolved after going up the chain of support to an engineer. thats 7 levels of support! I finally called, and my issue was I had 2 iCloud mail accounts. After deleting one of the accounts, and rebooting all devices tied to my phone, the issue was resolved. I would suggest you call apple and ask for transfer to an engineer who you could talk live with. Good Luck!
Hi. This was really helpful. Issue solved by signing out then back in to iCloud.
Thanks
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
Mines the same, I’ve just got a replacement iPhone as my original one was stolen & everthing is backed up & running fine except for the cloud .... I’ve agreed to terms & conditions several times but it’s just not working 🙄
I contacted Apple, and after conversations with 7 different people, and 10 days of waiting, the problem still exists. This seems to be a unique issue as my wife iPad and iPhone do not have these problems. Have tried all the recommended procedures, and even allowed Apple Techs to access my phone. No positive results as yet.
My iPhone 7 Plus has similar issues. I had reinstalled factory settings and now cannot “accept” the iCloud Terms... I’m working with AppleCare to get the issue resolved. I’ll report back once there’s a resolution.
Resetting the iPhone to factory settings was a tedious and long process. It affected every app and password on my iPhone and Watch. Unless you need to do it... don’t.
Good luck in getting help from Apple. I also did a reset, contacted Apple, spent 3 hours on phone with them talking to 7 different people. They promised to have a tech engineer contact me. That was two weeks ago. I’m hugely disappointed and still waiting.
I have the exact same problem! None of the procedures above resolved the issue.
your apple support asked me reset all the content and restoring my iphoneX, Nothing works here. The message on my phone and ipad showed as Couldn't connect to the server! all the information on my iphoneX has gone and i am unable to use my iphone for 4 days now! When can your engineer team get fix the problem?
So disappointed!
Hi,
I have the same issue and tried what you suggested but when I want to log off icloud it gives me an error message: verification failed. There was an error connecting to iCloud.
I have tried while I was on WiFi and without WiFi. Still same error.
Just fixed this hrough Apple support.
go into iCloud in settings, general
log out of iCloud. Save everything when asked. Notes, etc. (Buttons). It will turn off your find my phone.
Log back in. (Enter your password). Merge everything back in when asked. Voila
Hello,
I have this same problem. I have a new iPhone X. And I've upgraded to the latest iOS.
I have agreed to the new iCloud terms and conditions over and over and the red token still appears.
I have started and restarted my phone. I have checked "Restrictions" and that is "off".
In Settings, when I click my name, there is no red link that says "Sign Out of iCloud". When I click the "iCloud" icon underneath my name, it gives me the storage statistics and apps using iCloud. But there is no "Sign Out" option.
iCloud Terms and Conditions - Cannot Accept
