iCloud Terms and Conditions - Cannot Accept

Just got a new iPhone X and restored the data from my old iPhone 6 Plus to it. All is well except that I'm unable to accept the new iCloud Terms and Conditions. I click on the link under settings, click Agree twice to the terms, and it does nothing. Now it's popping up notifications regularly to agree to the terms, but I can't. What needs to be done?

Posted on Dec 12, 2017 9:32 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2017 10:04 AM

Hi quixotic68,

Thank you for visiting Apple Support Communities.

It looks like you restored a backup to your iPhone X and since then you're not able to accept updated iCloud Terms and Conditions. Let's see if we can resolve this together. Here are some troubleshooting steps to start with:

First, make sure to restart your iPhone (if you haven't already.) -- Restart your iPhone, iPad, or iPod touch

Next, check and see if Restrictions are enabled on your device. -- Use parental controls on your iPhone, iPad, and iPod touch

If so, disable restrictions and try accepting the iCloud Terms and Conditions again.

If Restrictions are not enabled, or that step doesn't solve it, next try signing out of iCloud. Once you're signed out, restart your iPhone, and then sign back in to iCloud. For help with signing out/in to iCloud, see the following Support articles:

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support


Let us know if any of these steps help.

Best Regards.
36 replies

Jan 28, 2018 2:46 PM in response to ronald w.fromgreat falls

I contacted Apple, and after conversations with 7 different people, and 10 days of waiting, the problem still exists. This seems to be a unique issue as my wife iPad and iPhone do not have these problems. Have tried all the recommended procedures, and even allowed Apple Techs to access my phone. No positive results as yet.

Feb 4, 2018 8:48 AM in response to quixotic68

My iPhone 7 Plus has similar issues. I had reinstalled factory settings and now cannot “accept” the iCloud Terms... I’m working with AppleCare to get the issue resolved. I’ll report back once there’s a resolution.


Resetting the iPhone to factory settings was a tedious and long process. It affected every app and password on my iPhone and Watch. Unless you need to do it... don’t.

Mar 4, 2018 3:12 AM in response to quixotic68

I have the exact same problem! None of the procedures above resolved the issue.


your apple support asked me reset all the content and restoring my iphoneX, Nothing works here. The message on my phone and ipad showed as Couldn't connect to the server! all the information on my iphoneX has gone and i am unable to use my iphone for 4 days now! When can your engineer team get fix the problem?


So disappointed!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud Terms and Conditions - Cannot Accept

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.