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Level 1

62 points

iCloud Terms and Conditions - Cannot Accept

Just got a new iPhone X and restored the data from my old iPhone 6 Plus to it. All is well except that I'm unable to accept the new iCloud Terms and Conditions. I click on the link under settings, click Agree twice to the terms, and it does nothing. Now it's popping up notifications regularly to agree to the terms, but I can't. What needs to be done?

Posted on Dec 12, 2017 9:32 PM

Best reply

raina_b22

Community Specialist

Posted on Dec 13, 2017 10:04 AM

Hi quixotic68,

Thank you for visiting Apple Support Communities.

It looks like you restored a backup to your iPhone X and since then you're not able to accept updated iCloud Terms and Conditions. Let's see if we can resolve this together. Here are some troubleshooting steps to start with:

First, make sure to restart your iPhone (if you haven't already.) -- Restart your iPhone, iPad, or iPod touch

Next, check and see if Restrictions are enabled on your device. -- Use parental controls on your iPhone, iPad, and iPod touch

If so, disable restrictions and try accepting the iCloud Terms and Conditions again.

If Restrictions are not enabled, or that step doesn't solve it, next try signing out of iCloud. Once you're signed out, restart your iPhone, and then sign back in to iCloud. For help with signing out/in to iCloud, see the following Support articles:

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Let us know if any of these steps help.

Best Regards.

View in context

36 replies

Jan 27, 2018 4:32 PM in response to raina_b22

this did not work 😟

Jan 28, 2018 10:09 AM in response to William Davis1

This operation worked for me.

Feb 11, 2018 9:35 AM in response to William Davis1

Had the same problem when setting up my old iPhone 6s for my wife which I was transferring from her SE.

This fixed it - signing out from iCloud & then restarting phone & signing back in.

Thanks

BBBert

Level 1

8 points

Feb 23, 2018 5:34 PM in response to BeeAj

Thanks this resolved it - but come on Apple! It is a stupid T and C formality. You guys are wasting my life.

Mar 1, 2018 7:35 AM in response to quixotic68

Hi, I have the same issue then I tried everything including sign out from icloud. Now i am unable to sign back in anymore, it showed as " Unable to connect to server"

Mar 8, 2018 11:56 AM in response to vancouvermb

Hey, did you end up working out what to do? I have the exact same issue as you did with my new iPhone 8. Constant 'Verification failed' messages despite doing everything above. Heeeelp

iCloud Terms and Conditions - Cannot Accept