After updating to macOS 10.13.2, my M-Audio Fast Track Pro device is no longer recognized as an audio device via USB. The device does not seem to be recognized as a USB device anywhere: Audio Output, Audio Input, and the M-Audio driver says "Not connected". This was working as of 10.13.1.
MacBook Pro with Retina display, macOS High Sierra (10.13.2)
Go step by step and test.
Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761
Reset SMC. Choose the method for “If the battery is non-removable”.
https://support.apple.com/en-us/HT201295
Start up in Safe Mode. https://support.apple.com/en-us/HT201262
Once in Safe Mode, click the “Restart” button at the bottom.
No, unfortunately nothing has worked so far. I'm considering downgrading the OS to get it working again. There's another post here, with no working solution yet other than downgrading macOS. High Sierra 10.13.2 cannot find my audio device
Did resetting the VRAM have any effect? I have the same issue. 10.13.2 said that this update "improves compatibility with certain third-party USB audio devices", which must have affected our Fast Tracks.
Yeah that was a description I read as well. My fast track pro isn't working either. No driver updates from M-Audio either. I think that because it is such an old piece of hardware and Apple is now in the business of phasing things out we may be stuck with purchasing a new piece of hardware.
I had it working without a specific driver in 10.13.1. Tried installing the 1.9.5 driver from http://avid.force.com/pkb/articles/en_US/Download/Fast-Track-Pro-Drivers?retURL= %2Fpkb%2Farticles%2Fen_US%2FDownload%2FF… in 10.13.2 in case that had any bearing, but no joy so far. Also tried updating the Fast Track firmware.
Hello.
Same problem here. MBP 13 retina (2017) OSX HS 10.13.2 with or without driver, keyboard korg microkey2, sees it in the midi control panel, but nothing happens.
With OSX Sierra it works for a while but without drivers, then it slows down and then does not work anymore.
😕
p.s.
one of the two thunderbolt ports, does not even turn on the keyboard light ! 😢
Thanks
Mine has no audio ports, but MIDI (which I don't use) is showing up in "Audio MIDI Setup.app"
I used Wireshark to sniff the USB insertion event, and the device seems to be getting the usual initialization routine, and reports all the capabilities, but the OS doesn't use it.
If I plug the same device into another mac still running Sierra, it works fine.
Hopefully everyone following this thread gets notified by this post. I reached out to @AppleSupport on Twitter, and after trying to help me through some USB I/O troubleshooting, they eventually just kept telling me to reach the manufacturer or look for an updated driver. I requested a technical contact who might know more about USB Audio support in macOS, but I haven't gotten anywhere with that yet. Unfortunately, since I can't get an answer from Apple on whether this is a bug or an expected consequence of "Improving compatibility with certain third-party USB Audio devices", I'm going to start looking at replacing my Fast Track Pro 😠, since I use it constantly.
If anyone finds a solution for this issue, please post it here. macOS is definitely seeing the device. As Aphor said, it's showing up in the Audio MIDI Setup > MIDI Studio menu. It's just not seeing it as an Audio Output device.
Here's the last message I received from Apple Support verbatim, in case you're interested:
You're best source for support with this compatibly request would be the manufacturers of that device. We suggest reaching out to them to see if they can provide an update, or to see what support options they have available.
Dear Giorgio, Please can you you be more detailed with your solution? What multiport adaptor did you use and exactly how? I have spent days trying to solve the same problem as yourself and I don't want to go back to an older OS. I would be very grateful for a reply. Best wishes, Alan Gibbons
Thanks Giorgio, I have made an Amazon order for this which should arrive tomorrow. I'll post whether it works for me, although I don't see logically how it should make a difference! BTW: Can I please check which driver you are using? I cannot see one specifically for OS High Sierra. Best wishes.
Wow! thanks for confirming this Alan. Thanks for sharing Giorgio! I have my FastTrack Pro connected through a ThunderBolt 2 dock, and it doesn't work through that or plugged in directly. I don't have USB-C, but I have some other USB hubs at home that I'm going to try tonight. I'll report back if this works with USB 3 type A.
I was finally able to test the M-Audio FastTrack Pro on two different USB Hubs, and unfortunately this did not work. I don't have the Aukey hub that Giorgio mentioned, so it's possible that's the factor here.
Sorry your USB hubs haven't worked. The Aukey hub as you say, may be the factor. Unlike many hubs, it sits (as it were) on the computer's charging cable, the charging current passing through the hub - but I don't know what this implies technically. I paid £35 for mine from Amazon, money I was happy to spend for a solution!
I have been following the responses regarding this issue using Fast TracK pro with High Sierra and thought there must be an easier way than buying new hardware and spending the extra cash. I signed up for the Beta subscription and downloaded 10.13.4 installed, rebooted and upon restart checked the sound preferences and voila there was Fast Track Pro loaded. Thank You ckeiderling!!
Thanks for the reply dominic. Unfortunately, none of these steps have worked to get macOS to recognize the device yet.
USB Audio device not recognized after 10.13.2 update
