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iMac Boot Failure..

Few weeks ago, on an Apple 21.5” iMac Desktop Computer (4th-Generation, late 2013), I installed the just released macOS High Sierra v.10.13.1. I’ve recognized that on November 29, 2017, Apple Released a Security Update for macOS High Sierra and installed it on the iMac in the background (without consent). During the next weekend I’ve Shut Down the computer, then turned it off with the power button and unplug the power cord overnight. When I reconnected the power cord and turned on the iMac with the power button on the next morning, I could see the log-in screen, enter the password, and then a muddy picture with a unusually slow moving progress bar, which run (filled) completely, but the screen did not progress, as typically, to open a functional Desktop (picture) with the Dock. After waiting for about an hour, I’ve tried to Force Shutdown the computer by pressing and holding the power button, then restart the iMac with the power button, but only got the same muddy picture with the slowly moving progress bar, which, again, after running till the end, the computer did not progress to opening a functional Desktop with a Dock.


I restarted several more times, unsuccessfully, then I contacted Apple Support and talked on the phone to few advisors (Case ID: 100370008105). In order to correct this situation, together, or I myself, did several times the following:

1. Manual restart [https://support.apple.com/kb/PH25410?locale=en_US&viewlocale=en_US]

2. Start up in Safe Mode [https://support.apple.com/en-us/HT201262]

3. Reset the System Management Controller (SMC)[https://support.apple.com/en-us/HT201295]

4. Reset the Nonvolatile Random-Access Memory (NVRAM)[https://support.apple.com/en-us/HT204063]

5. In Single-User Mode, a “senior” advisor from Apple Support wanted me to run the following commands (without further explanation):

mount -uw /
rm /var/db/.AppleSetupDone
reboot


However, after the log-in screen asking for the password, we have always ended up at the following GRAY SCREEN: user account picture, user account name, and progress bar (initially “filling” fast until the middle, and then slowing down, “filled” completely, till the end, after about 20 minutes). But NO visible progress to open the Desktop with the Dock (when waiting for several hours).


Since I could not recognize whether the computer could communicate with the original wireless keyboard and mouse in Bluetooth, I’ve replaced them and connected an Apple wired keyboard and mouse to the iMac.


Starting up from macOS Recovery [https://support.apple.com/en-us/HT204904;https://support.apple.com/en-us/HT201314], I’ve been able several times to

1. “Install the latest macOS that was installed on your Mac, without upgrading to a later version” using Command ()-R

2. “Upgrade to the latest macOS that is compatible with your Mac,” macOS High Sierra v.10.13.2, using Option-Command-R

3. “Install the macOS that came with your Mac, or the version closest to it that is still available” using Shift-Option-Command-R


Options 1 and 2 download and installation had always run (apparently) without problems, until I’ve ended up, again, at the same GRAY SCREEN. Option 3 could NOT be completed: “OS X Mavericks cannot be installed on “Macintosh HD” because a newer OS was installed".


Current Startup Disk:

Macintosh HD

OS X, 10.13.2


The iMac’s hardware (hard drive) appeared NOT damaged:

1. Starting up in Single-User Mode [https://support.apple.com/kb/PH25359?locale=en_US&viewlocale=en_US] and running a disk check [sbin/fsck -fy], showed “The volume Macintosh HD appears to be OK.”

2. The Apple Diagnostics and Apple Hardware Test [https://support.apple.com/kb/PH25696?locale=en_US&viewlocale=en_US] showed “No issues found”

3. Running the Disk Utility [https://support.apple.com/guide/disk-utility/welcome;https://support.apple.com/en-us/HT201639] displayed “Operation successful”


The only issue I’ve able to identify was after a start up in Verbose Mode [https://support.apple.com/kb/PH25625?locale=en_US&viewlocale=en_US] and using the key combination Command-V. It did display “indefinitely” the following message: “Process [x] crashed: opendirectoryd. Too many corpses being created.” After several hours it went from Process [187] to Process [1379], when I’ve lost patience and did a Force Shutdown.


I appeal to all iSnobs to show their prowess and assist me in fixing the (software, macOS) issue on this iMac, so I can use it again before the Holidays, and thanks in advance for your consideration.

iMac (21.5-inch, Late 2013), macOS High Sierra (10.13.2)

Posted on Dec 14, 2017 3:11 PM

Reply
6 replies

Dec 14, 2017 3:26 PM in response to Gostun

Please stop posting duplicates. I've reported the last two to the moderators for removal. If you are not getting replies consider what you have posted as doing more to ward off help than to get it. You write too much and don't get to the point directly. I'd recommend you read Writing an effective Apple Support Communities question. Separate your questions by posting software issues in a separate post, and hardware issues in another.

Feb 1, 2018 8:22 AM in response to gavinfrombedford

I am having the same problem . I was wondering if a recent load of Maleware bytes or the fact that I had a jump drive in the usb slot when I booted the Mac caused the problem. Any thoughts?


It was running fine the day before. I have Sharesync backup to cloud so this will be the test if I have to wipe the drive. I assume that reinstalling just the Mac partition is necessary as I have a Bootcamp partition too. ( thus far I haven’t tried to boot into it .)


Thank you,

Dr. Zi

Mar 21, 2018 9:36 AM in response to gavinfrombedford

I went to the Applestore to attempt to restore the operating system. It seems that the latest update 10.13 is incompatible with some machines and causing this problem. In that update, the default file system changed to the new one and would convert a SSD by default. I do not have an SSD but it lets me wonder if that process mucked things up when I mistakenly booted with the Jump drive in the machine. I only updated the OS a few days prior .


Any further insight? Reinstalling everything would be hard .

iMac Boot Failure..

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