iPhone music library missing after iOS upgrade

I recently loaded a lot of music onto my iPhone from iTunes. Afterwards I did an iOS upgrade 11.2.1. After the upgrade I went into the music app and the library was empty. On further investigation I discovered that iTunes was reporting my "Other" storage at around 22GB. So, it would appear that the music is still there taking up a ton of space, but the Music app has lost track of all of it. Attempts to remove with iTunes (by unselecting all the music it thought the phone had and "sync"ing) has not helped. Things like rebooting and toggling settings in the music app have also not helped.

Is there a way to fix this without doing a factory reset? Any help appreciated.

iPhone 6s, iOS 11.2.1

Posted on Dec 15, 2017 4:36 PM

21 replies

fritzio

Level 1

9 points

Aug 27, 2018 10:21 AM in response to Revelli

I’ve had Apple Music all along (comes with iPhone), so I’m utterly mystified as to how I could have this problem. So was the Apple store tech I recently stopped in to ask—said she’d never heard of such a case. She recommended I call AppleCare. Yeah, that’s gonna be fun....

Feb 28, 2018 2:05 PM in response to yxq

How crap is that ??!!

May 17, 2018 2:58 PM in response to jeffd55

Lost all MY OWN

fritzio

Level 1

9 points

Jul 5, 2018 3:13 PM in response to overtrickster

Hi! Late to this crappy party, but my situation is very similar to yours (external HD). Did you have any luck?

Jul 11, 2018 8:02 PM in response to yxq

Just updated from a 6s to an 8 Plus and all my music is gone from the restore from backup. Ideas?

Oct 7, 2018 10:46 AM in response to fritzio

I had the same problem. I have an iPhone 8. There was a recent update and after I did it, my music was gone. The icon was gone too. After I tried to download all my music and I was unsuccessful, I got several messages telling me to go to the apple app and restore it from there. It was simple. All I did was click on the icon(the music note) on the top left side of the page and all of my music came back, immediately.

It was frustrating because I spent 45 minutes prior to the restore attempting to re download all my music.

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iPhone music library missing after iOS upgrade