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Level 1

22 points

iPhone music library missing after iOS upgrade

I recently loaded a lot of music onto my iPhone from iTunes. Afterwards I did an iOS upgrade 11.2.1. After the upgrade I went into the music app and the library was empty. On further investigation I discovered that iTunes was reporting my "Other" storage at around 22GB. So, it would appear that the music is still there taking up a ton of space, but the Music app has lost track of all of it. Attempts to remove with iTunes (by unselecting all the music it thought the phone had and "sync"ing) has not helped. Things like rebooting and toggling settings in the music app have also not helped.

Is there a way to fix this without doing a factory reset? Any help appreciated.

iPhone 6s, iOS 11.2.1

Posted on Dec 15, 2017 4:36 PM

Best reply

jeffd55

Community Specialist

Posted on Dec 16, 2017 11:27 AM

Hello yxq,
Thank you for using Apple Support Communities.

If you are missing music on your iPhone after updating to iOS 11, take a look at the steps in the resource below to address the issue:
Get help with iCloud Music Library

Fix common issues including missing music, missing artwork, and duplicate playlists.

iCloud Music Library is a feature of Apple Music and iTunes Match that allows you to access all of your content from any of your devices, as long as you're signed in to those devices with the same Apple ID and have iCloud Music Library turned on.

Before following any of the steps in this article, make sure that your iCloud Music Library is set up correctly and that you have the latest versions of iOS, macOS, and iTunes.

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch

First, restart your iOS device.

If you still can't see it after the restart:

Turn off iCloud Music Library and then turn it back on.

Sign out of the iTunes Store and then sign back in.