iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2018 1:29 PM

I contacted Apple and received following advice. Just be warned: You will lose connection and password to wifi, so be sure to be ready for that. (Although my phone found the wifi just fine after logged back in).

The order is important.

In settings, Turn off FaceTime. Turn off iMessage. Sign out of iCloud at bottom of name screen in Settings.

Go to Settings>General>Reset>Reset Network settings.

Once have reset network. Log back into iCloud. Turn on FaceTime. Turn on iMessage.

IF this is too confusing, call Apple tech at 1-800-MYAPPLE. Had to wait awhile, but got great person that walked me through. So far, this has fixed it.

283 replies

Jan 3, 2018 11:55 AM in response to cmalanga

Plus 1. iPhone 6 on iOS 11.2.1. On quick conversations often the reply shows before the question I asked, this is extremely annoying. This has got to be a bug on the new(er) iOS. I imagine the phone is sorting the messages by timestamp and the times on the phones involved might be slightly off and is causing this issue. How hard is it to just put messages in the order they are sent or received?

Jan 9, 2018 1:14 PM in response to Streetspy

I found that if I reset my iPhone 6 plus (power + home button), the conversation will go back to the correct order. The downside is that eventually conversations will return to an out of order state. Simply stated, the clocks don't match (even though they should) on the sender and receiver. iMessage is doing the correct thing by inserting the message where it belongs in order of time. Resetting my device seems to align my iPhone clock to the correct time, resulting in messages in the correct order.


Apple?

Mar 28, 2018 5:27 PM in response to Streetspy

https://support.apple.com/en-us/HT204063I am returning to this thread--I posted a couple of months ago that I had the problem on my laptop and phone. The phone has somehow fixed itself, but the laptop never has. Yesterday I called Apple support and spoke with a woman who had never heard that anyone had this problem (and she checked with a senior tech who had ALSO never heard--what the heck, nearly 7K people have said they have the problem on this question.)


ANWYAY she gave me a solution that seems to have worked, so far. First I made a test account and checked to see whether that account had the problem: No.


Then she had me reset the NVRAM on my Mac.


And that seems to have fixed it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage - messages arriving in wrong order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.