ios 11.2.1 touch id iphone 6s plus not working

Updated to iOS 11.2.1. Touch ID on iphone 6s Plus no longer work. Anyone have the same issue? Please help. Thanks,

Posted on Dec 19, 2017 6:38 AM

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47 replies

Jan 1, 2018 1:02 AM in response to Mubii

I’m sure none of the Apple development engineers are reading this because they are preparing to charge a million users $29 to replace a battery that never had to be replaced if they would quit trying to create iOS code that makes Apple more revenue when it causes more problems then it fixes each time they have another release. At least let have way tech savvy users be able to back rev code that we know worked b4 we went to this crappy 11.2.1 code. I had 2 iPhone 6 pluses that we’re on 10.3.3 and we’re working fine, went to the newer code and might as well throw the devices away or go to a competitors device. I guess thats what Apple wants.

Jan 5, 2018 11:43 AM in response to CarlAVII

I know how to delete and add new fingerprints, point is, it worked fine before the update and now no matter how many times you delete & add it still tells you your passcode is needed to activate fingerprint, there are a few rare occasions when it does work. I currently have 6splus, iPad Pro and 2 older iPads my grandkids use, up until recently the thought of going android was off the table, but with the admission of Apple’s slowing speeds for “our” benefit I have been very hesitant to upgrade to the 10, if I switch one Apple product for another brand I will get rid of them all. Apple products are beginning to not be worth the price, they have fallen behind their competitors in every aspect, with the exception of the security and I wonder how long it will be before that has fallen too. Apple PLEASE get it together!

Not to impressed lately.

Jan 17, 2018 10:30 AM in response to wmok

Upgraded to 11.2.2 which has created problems with my iphone 6, which was was working great until this upgrade... New problems include:



- Phone is hot/overheating.

- The battery drains very rapidly.

- Touch ID stopped working (looped into "FAILED" message from both settings & set-up (failed (unable to complete touch id setup. please go back and try again).



I spent nearly an hour with apple rep troubleshooting. Did recommended complete restore (reset/erase/set up as new/ restore) & restarted phone multiple times. I also ordered a new battery, which should be at the store in a week or so (which may solve one problem)...



Tips? Suggestions? Or, I guess the next step is the genius bar...

Jan 21, 2018 7:34 AM in response to wmok

I’ve been postponing the latest upadate for the longest time due to the issues everyone has been noticing. Next day after installing the new software the home button stopped working, and a day later the fingerprint passcode stopped working. I need to unlock my phone using the Assistant Touchscreen. I can’t reset ANYTHING in this phone. SO FRUSTRATING!

Apple, please fix your bugs!

Apr 2, 2018 7:31 AM in response to wmok

Yup. I delayed going to iOS 11 until I found a decent "notes" app. And when I did, suddenly my fingerprint stopped working to log on. I have reset my print twice on my phone and iPad, no dice. Very, VERY rarely will the print work to log on. HOWEVER, the fingerprint appeared to work with banking and other apps that used it, UNTIL I tried to enter my print again. Now those don't work either.


Come on Apple, get it together.

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ios 11.2.1 touch id iphone 6s plus not working

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