ios 11.2.1 touch id iphone 6s plus not working

Updated to iOS 11.2.1. Touch ID on iphone 6s Plus no longer work. Anyone have the same issue? Please help. Thanks,

Posted on Dec 19, 2017 6:38 AM

Reply
47 replies

Apr 2, 2018 7:31 AM in response to wmok

Yup. I delayed going to iOS 11 until I found a decent "notes" app. And when I did, suddenly my fingerprint stopped working to log on. I have reset my print twice on my phone and iPad, no dice. Very, VERY rarely will the print work to log on. HOWEVER, the fingerprint appeared to work with banking and other apps that used it, UNTIL I tried to enter my print again. Now those don't work either.


Come on Apple, get it together.

Apr 8, 2018 9:08 PM in response to xman_ghio

"

Update please to 11.3. But there wasn't no bug in 11.2.1


Did you have an non original part (screen and/or touch id) replace in another service (not Apple Service)?

"


I am throwing the BS flag on that play. Yes, there IS a bug, several hundred people have said so. iPhone worked before the update. Does not work after the update. I would say there is a very high possibility of causal coincidence here.

It can't hurt to update, hopefully. Since my phone is now crippled anyway. And yeah, my iPhone 6s was paid for in cash, unlocked and on AT&T.


DLC

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 11.2.1 touch id iphone 6s plus not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.