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Updated to iOS 11.2.1. Touch ID on iphone 6s Plus no longer work. Anyone have the same issue? Please help. Thanks,
- Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
Get help with Touch ID on your iPhone or iPad
Im having the same issue as of 2 days ago after I updated to the new iOS 11.2.6. My touch ID is non responsive no matter what I do. I cleaned it, reset it, cleaned it some more, reset many times already and still nothing. Apple please fix this!
Yup. I delayed going to iOS 11 until I found a decent "notes" app. And when I did, suddenly my fingerprint stopped working to log on. I have reset my print twice on my phone and iPad, no dice. Very, VERY rarely will the print work to log on. HOWEVER, the fingerprint appeared to work with banking and other apps that used it, UNTIL I tried to enter my print again. Now those don't work either.
Come on Apple, get it together.
"
Update please to 11.3. But there wasn't no bug in 11.2.1
Did you have an non original part (screen and/or touch id) replace in another service (not Apple Service)?
"
I am throwing the BS flag on that play. Yes, there IS a bug, several hundred people have said so. iPhone worked before the update. Does not work after the update. I would say there is a very high possibility of causal coincidence here.
It can't hurt to update, hopefully. Since my phone is now crippled anyway. And yeah, my iPhone 6s was paid for in cash, unlocked and on AT&T.
DLC
Point taken. However, you of all people know that for every one person that posts, do not.
Because I have a stock, un-repaired phone, I didn’t feel the need to say anything about a third party repair, since there was none.
Finally, has your group... oh, never mind.
Regards,
DLC
I have same problem straight after upgrading to iOS 11.2.1. Have never had issues with home button, no moisture etc... it’s the update. Please help with a software bug fix.
My Touch ID on 6s
No longer works to open iPhone
I have erased and reinstalled digits 10 times
No good
Works fine with AMEX and bank accounts
But not to open iPhone
Please fix update
Problem solved after re-enrolling the finger print. Not sure if this is a software bug. Apple should explore further.
My iPhone 7 has done the same thing also lost all messages in my saved texted messages it cleared the lot.
Not to happy
No touch and no texts what have they done
Also won’t let me reset ginger print just keeps resetting
I have this problem too. Re-enrolling my fingerprint isn't helping either. iPhone 6s Plus
Problem solved after re-enrolling the finger print. Not sure if this is a software bug. Apple should explore further.
I have the same issue as of today as well and upgraded 2 of my Iphone 6 plus phones to 11.2.1. Please fix this, or provide us a way to back rev to code to 10.3.3 which was working!
Please refer to Allen A's reply above for direction to update the finger prints. Thanks,
Doesn’t solve the problem.
I managed to get it to add a fingerprint, but it worked once, and then on startup greeted all out again. It is a software bug clearly from all of the other responses.
I’m having the same issue. Whats the solution can any one tell ??
ios 11.2.1 touch id iphone 6s plus not working
