moi118 wrote:
C'mon Apple! So many of us have had this problem and yet absolutely nothing from you! I expected better from such a trusted company. I lost six whole days trying to solve this problem (which is really serious as a self-employed person), eventually had to wipe my hard disk (scary for a non-techie like me) and not so much as "I'm sorry" from Apple. So, Apple: is this caused by High Sierra? If so, please say so before causing other people so much worry and lost time. And please get in touch with me to say sorry. I'm Apple loyal, but I'm starting to reconsider.
You're never guaranteed to get a response from an Apple employee here, and I've never seen an official response when someone is criticizing Apple.
Any kind of operating system upgrade is well known as possibly borking the system, which is why a backup is highly recommended. It doesn't matter if it's Apple, Microsoft, Unix, Linux, etc. Apple makes it extremely to back up with Time Machine and there are other ways to recover quickly. If you're looking for perfection, then even Apple is probably going to disappoint you. However, Apple has an excellent (and generally free) support infrastructure if you have access to an Apple Store.