You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac stuck on loading bar

Whenever I try to turn on my Mac book Pro, progress bar stops at 100% and never turns on. So kindly provide any solution so that I can access my Mac.

Specs

High Sierra

Mid 2012

4GB ram

Intel I3 processor


P.S. I have tried re-installing high Sierra , SMC reset, disk repair but nothing seems to work.

[Re-Titled by Host]

MacBook Pro with Retina display, macOS Sierra (10.12), null

Posted on Dec 19, 2017 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2018 12:33 AM

I texted a friend of mine that does software development for Apple and he was able to help me get past this problem. I was experiencing the same symptoms: upon starting my iMac, the progress bar would load underneath the Apple logo, and it would just sit there and never progress any further. Here's what helped me solve the issue without having to reformat my drive or reinstall the OS.


With the computer shut down, turn it on and hold down Command + S to launch a command shell. Give it a few minutes until it doesn't load anything else on the screen.


Type the following commands, pressing enter after each command:
mount -uw /

sync

reboot


See if this boots you back into the system. If not, try this order:

mount -uw /

mv /Library/Extensions/*.kext /

mv /Library/LaunchAgents/*.plist /

mv /Library/LaunchDaemons/*.plist /

sync

reboot


I was able to get back into my system, but I noticed if I shut down and tried to turn it back on, the problem still persisted. According to my friend at Apple, he was 99% sure it was third party software. So I uninstalled each new program I had installed recently one by one until I narrowed it down to which one I thought was causing my particular issue. My computer appears stable now, and it may be because a program I was using isn't updated for the latest High Sierra update, and the incompatibility caused something weird to happen on startup. Definitely not 100% sure that's what happened, but between using the commands above to get me back into the computer, and uninstalling things one by one and going through this process over and over until I narrowed it down, it solved it for me. Hope this helps someone else!

124 replies

Mar 5, 2018 10:47 AM in response to moi118

Hey man, I had the exact same problem. Took mine to my local Apple store and they fixed it. They turned my macbook into an external hard drive through their system and backed all my files up. They then reformatted my macbook and uploaded from my back up but they put my OS to Sierra. High Sierra is the problem! The chap in the store basically said stick with Sierra for a while and only go to High Sierra if you want. You will not get charged by Apple as the issue is software not mechanical. I know this doesn’t help you right now but it might get you back on track for the future.

Mar 12, 2018 7:41 AM in response to rahul0907

I was having the same problem with a slow login that stopped at 100% and never progressed. Mid2013 MacBook Pro running High Sierra. I did all the keystrokes suggested throughout the boards. Nothing fixed it. Did a reinstall of OS using disk utility, same problem. I am attaching a pic of the repeating code it showed in verbose. I called Apple Support and the gal said it sounds like a software problem, could I bring it in. Well, there are no Apple stores in my entire state and the nearest Apple certified repair is 200 miles away. So in the end, I was transferred to a manager who advised me to wipe the HD and then reinstall OS. That worked. I have some files that will take time to recreate, but I really need this laptop for work and it was better for me to lose everything then to sit with a brick. A disappointing solution, but a solution nonetheless.


I’m on my phone and every time i try to upload the image it has an error. Grr. The code is “Process[173] crashed: opendirectoryd. Too many corpses being created.” That error just keeps repeating: Process[174], Process[175], etc...

Mar 12, 2018 8:04 AM in response to BeautyFruity

Identical problem and identical solution. Wasted six days, spoke to over a dozen advisors with conflicting advice. Was eventually transferred to a senior manager who provided his personal phone number. Wiping the hard disk is scary, and I feel sure it was the upgrade to High Sierra that caused this as everything was fine prior to that. Apple have let us down here.

Mar 13, 2018 2:23 AM in response to moi118

I had the same problem with the progress bar when I upgraded to High Sierra. I worked with a senior advisor at Apple by phone.We tried running first aid, opening in safe mode and finally tried to wipe the computer we got halfway there and a confirmation message popped up "Do you want to erase and install Lion?" I was floored! That is what was on my computer when I bought it 5 years ago. My advisor was not about to give up and said "that's not necessarily a bad thing"! He was a full blown optimist which was exactly what I needed at that point. I thought to myself ; "Why not? After all beggars can't be choosers!" So we went for it and right when I thought I was going to get Lion and we would then upgrade from there it started to install and then in red bold letters on my screen was the word ERROR! The advisor suggested my taking my computer to an authorized service center and gave me the name of one of the Apple premium service centers in Santa Monica California. The name of the store is Unitek, address: 1201 Wilshire Blvd., Santa Monica, CA 90402 phone number: 424-272-9400 and their website is www.unitekusa.com. I envisioned being there at least an hour trying to explain what it happened to my 2013 MacBook Pro. I was pleasantly surprised when all it took was about 10 minutes. When I started to explain I realized I didn't have to go any further the technician told me that they were getting at least 3 to 5 people a day with the same problem. The problem being High Sierra. He also told me that they don't install High Sierra on any of their computers and they sell MAC only. To cut to the chase they wanted to know if I had a back up which I did not only in the cloud but also an external. I arrived at 2 P.M. and by 7P.M. the same day my computer was good to go. My MacBook Pro 2013 was completely and fully erased, a new hard drive was installed and upgraded to 1TB and Sierra was put back on my computer for a total cost of $188.00. They strongly suggested not putting High Sierra back on my computer there are too many kinks that Apple needs to work out. Np.


My MBP is now better than ever with a new lease on life.


The reason I added the contact number and address for the store Unitek is that I noticed people saying that they did not have an Apple store or an authorized service center nearby and I believe Unitek can fix if you send to them. Of course full backup and FedEx insured. Give them a call they are well versed on the problem. Turn around time: speed of light! Good Luck. Yup! Frightening!

Mar 17, 2018 9:43 AM in response to donbudge

C'mon Apple! So many of us have had this problem and yet absolutely nothing from you! I expected better from such a trusted company. I lost six whole days trying to solve this problem (which is really serious as a self-employed person), eventually had to wipe my hard disk (scary for a non-techie like me) and not so much as "I'm sorry" from Apple. So, Apple: is this caused by High Sierra? If so, please say so before causing other people so much worry and lost time. And please get in touch with me to say sorry. I'm Apple loyal, but I'm starting to reconsider.

Mar 17, 2018 10:35 AM in response to moi118

moi118 wrote:


C'mon Apple! So many of us have had this problem and yet absolutely nothing from you! I expected better from such a trusted company. I lost six whole days trying to solve this problem (which is really serious as a self-employed person), eventually had to wipe my hard disk (scary for a non-techie like me) and not so much as "I'm sorry" from Apple. So, Apple: is this caused by High Sierra? If so, please say so before causing other people so much worry and lost time. And please get in touch with me to say sorry. I'm Apple loyal, but I'm starting to reconsider.


You're never guaranteed to get a response from an Apple employee here, and I've never seen an official response when someone is criticizing Apple.


Any kind of operating system upgrade is well known as possibly borking the system, which is why a backup is highly recommended. It doesn't matter if it's Apple, Microsoft, Unix, Linux, etc. Apple makes it extremely to back up with Time Machine and there are other ways to recover quickly. If you're looking for perfection, then even Apple is probably going to disappoint you. However, Apple has an excellent (and generally free) support infrastructure if you have access to an Apple Store.

Mar 26, 2018 2:29 AM in response to rahul0907

I have the same issue! I am a graphic designer and currently studying interior at university. I have deadlines in 3 weeks...all my assignments are due. My 2010 iMac just won't load. Safe Mode does not work and I am now trying to make a Disk Image Backup from utility on recovery mode. I do have TM Backup from two weeks ago, BUT I have worked really hard on my assignments during this period of time. I am just trying to at least save those files...

I have spent the last 24 hours trying to figure this out...how do I erase all data on this mac and start fresh with a different OS??? This High Sierra not only screwed up my work but it has also screwed with my Adobe CS, I had no other option but to register to Adobe CC since my CS4 wouldn't run on High Sierra!!!

Mar 26, 2018 7:10 AM in response to donbudge

donbudge wrote:


As someone who managed to recover from the "Stuck Progress Bar" malfunction by using TM, may I suggest you have a look at "Mafrom's" reply of the 28 February as probably the only solution to your problem. I "restored" back to a December 17 backup and lost all the work I had done from then to March 17th. However, I had carried out a March backup, three days before the malfunction and I can now copy the missing files individually from this back up. (I wanted to avoid a possible problem which may have been saved the March backup.)

Accessing your hard drive from another mac and copy files to it would seem to be the only solution to recover your work.


There is a possibility if a machine has Internet Recovery available. It’s possible to boot from an external drive and to use Internet Recovery to install the OS on an external drive. There have been a few posts about iMacs here, and they can be really tricky to try and pull out the drive. Then even if the internal drive is corrupted, it still might be possible to repair it or at least try to access data even if the internal drive won’t boot.

Mar 27, 2018 1:55 AM in response to y_p_w

Hello y_p_w. Thanks for this steer. I have more experience with PCs than macs. You are clearly quite knowledgeable. I wonder if you can clarify your post for me. When using Internet Recovery Mode are you meaning that you open up the unit and physically disconnect the internal hard drive and physically connect an external hard drive with the same or greater capacity than the internal. OR can you connect the external hard drive to any of the ports on the machine to bypass the internal hard drive?

Apr 30, 2018 6:47 AM in response to rahul0907

i just experienced this problem a while ago with my mbp retina 2013 i5 high sierra which lead me here. it was crazy all of a sudden i got stuck in the apple logo with 100% progress bar. no matter how long i waited or how many times i restarted it didn't go past the startup logo. i was in the process of reformatting my mac and went into recovery mode. good thing was, it also took time till the bar completes so with me hesitant in wiping all the contents of my laptop i quit recovery mode and restarted again. After numerous times of patiently attempting to boot in safe mode, unexpectedly it went through. whew! i read here to disconnect everything that is connected to the device so out of frustration i disconnected the charger then tried to boot again in safe mode. i just kept on pressing the shift button, i thought it was pointless because the apple logo keeps reappearing and the bar kept on loading until it was it. The login window.whew! i immediately copied all my important files to my external hd manually cause time machine won't backup unless i wipe everything in my external hd which is lame. after, i went into restarting one more time fingers crossed and this time it was successful. thank God. now i will make it a habit of backing up once in a while just to be prepared on matters like this. maybe this issue in high sierra isn't that at all serious. maybe.

May 13, 2018 12:47 PM in response to pbromelkamp

Thank you, thank you, thank you. I'm a near dummy when it comes computers, plus I'm an old dog(over 75). Your instructions for fixing my Macbook Pro 15 Mid 2010 was very helpful. Saved my bacon, as I keep all kinds of stuff on it. This old dog learned a new trick with those instructions from you. Saved me from calling my son the IT genius and begging him once again to tell me what to do.

Once again, THANK YOU!

Mac stuck on loading bar

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.