Mac stuck on loading bar

Highly disappointed by the Apple support here. There are no answers to an issue. It really feels more like Microsoft lately and not like Apple used to be. Sorry, but this is simply not satisfying for users. No answer by the support feels like ignorance to me. Very disappointed

Identical problem and identical solution. Wasted six days, spoke to over a dozen advisors with conflicting advice. Was eventually transferred to a senior manager who provided his personal phone number. Wiping the hard disk is scary, and I feel sure it was the upgrade to High Sierra that caused this as everything was fine prior to that. Apple have let us down here.

C'mon Apple! So many of us have had this problem and yet absolutely nothing from you! I expected better from such a trusted company. I lost six whole days trying to solve this problem (which is really serious as a self-employed person), eventually had to wipe my hard disk (scary for a non-techie like me) and not so much as "I'm sorry" from Apple. So, Apple: is this caused by High Sierra? If so, please say so before causing other people so much worry and lost time. And please get in touch with me to say sorry. I'm Apple loyal, but I'm starting to reconsider.

moi118 wrote:

C'mon Apple! So many of us have had this problem and yet absolutely nothing from you! I expected better from such a trusted company. I lost six whole days trying to solve this problem (which is really serious as a self-employed person), eventually had to wipe my hard disk (scary for a non-techie like me) and not so much as "I'm sorry" from Apple. So, Apple: is this caused by High Sierra? If so, please say so before causing other people so much worry and lost time. And please get in touch with me to say sorry. I'm Apple loyal, but I'm starting to reconsider.

You're never guaranteed to get a response from an Apple employee here, and I've never seen an official response when someone is criticizing Apple.

Any kind of operating system upgrade is well known as possibly borking the system, which is why a backup is highly recommended. It doesn't matter if it's Apple, Microsoft, Unix, Linux, etc. Apple makes it extremely to back up with Time Machine and there are other ways to recover quickly. If you're looking for perfection, then even Apple is probably going to disappoint you. However, Apple has an excellent (and generally free) support infrastructure if you have access to an Apple Store.

I have the same issue! I am a graphic designer and currently studying interior at university. I have deadlines in 3 weeks...all my assignments are due. My 2010 iMac just won't load. Safe Mode does not work and I am now trying to make a Disk Image Backup from utility on recovery mode. I do have TM Backup from two weeks ago, BUT I have worked really hard on my assignments during this period of time. I am just trying to at least save those files...

I have spent the last 24 hours trying to figure this out...how do I erase all data on this mac and start fresh with a different OS??? This High Sierra not only screwed up my work but it has also screwed with my Adobe CS, I had no other option but to register to Adobe CC since my CS4 wouldn't run on High Sierra!!!

Hello y_p_w. Thanks for this steer. I have more experience with PCs than macs. You are clearly quite knowledgeable. I wonder if you can clarify your post for me. When using Internet Recovery Mode are you meaning that you open up the unit and physically disconnect the internal hard drive and physically connect an external hard drive with the same or greater capacity than the internal. OR can you connect the external hard drive to any of the ports on the machine to bypass the internal hard drive?

God bless you!!! 10 hours later— with hours on phone with Apple —-they wanted to resort to wiping my computer. I didn’t have complete back up so that was a devestating idea. I wanted to try more on my own and followed lots of advice online. None worked until yours. Bingo! I am over the moon. Thank you.

Thank you, thank you, thank you. I'm a near dummy when it comes computers, plus I'm an old dog(over 75). Your instructions for fixing my Macbook Pro 15 Mid 2010 was very helpful. Saved my bacon, as I keep all kinds of stuff on it. This old dog learned a new trick with those instructions from you. Saved me from calling my son the IT genius and begging him once again to tell me what to do.

Once again, THANK YOU!

When I press and Hold CMD-R while bottling up, I still get the logo and endless status bar. Is it because I have a desktop Mac with wireless keypad that isn’t connected to the Mac, as opposed to a laptop? Is there a way to be sure my keyboard is connected so the CMD R command is picked up?

I got the same problem two days ago and the above steps helped to resolve it. However, I got the same problem again today after restart. Of course, the same steps helped again. Anyway to eliminate this mbr_cache issue permanently?

Good deal! But just because a previous update created a problem does NOT mean that a future one will. Now that Apple is aware of the problem, they are likely to address it in future updates. I wouldn’t proceed being afraid to install updates. Good luck! Patrick

No I'll continue to do the updates as they become available. I expect Apple will address the situation with future fixes woven into the updates. My statement was just remarking of how it happened. I really appreciated finding your fix, it gave me hope that I could do the fix myself. I look upon 'puters as being somehow magical or something. I was raised with pencils and paper and stamps and such. Know what I mean?

Thank you, Patrick, for having the patience to help those of us who find ourselves in Mac **** from time to time.

Hi,

I have this same problem on start up the progress bar stays on 100%. I’ve tried a few things including launching in single user mode & typing fsck -fy but it didn’t help.

I’ve read the thread & think your post sounds the best however I’ve not used Terminal so I’m a little nervous of your warning. If I’m careful do you think I should try it?

Thanks

Jane

If you carefully follow the instructions, you should be rewarded. There are only a few steps. If you know someone who is technically adept, ask that person to look at this with you. Good luck! Patrick

Thanks Patrick,

I’m still trying to sort this out. I’ve tried a few more things in the mean time:

Verbose mode : ‘too many corpses being created’

ResetPRAM

Reset SMC (now have the chime at start up which I didn’t previously have)

BUT

When I do Cmd R I get disk utilities but I don’t understand:

‘If Firevault is on, mount the disk with Disk Utility & enter password’

Can you explain more please?