Why does music stay on the lock screen

I’m having an issue where I now have a music banner in the center of my lock screen. It never goes away. I’ve searched the boards and have tried a couple things that have not worked. It doesn’t give me any option to dismiss it. Anyone know how to fix it?

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Posted on Dec 20, 2017 2:39 PM

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45 replies

May 15, 2018 2:09 PM in response to terryfromsalt lake city

Super annoying indeed!


I’ve tried removing all music from my iPhone music app.


I’ve opened the Music app then shut it down by double tapping home and swiping it away, then locked the phone and unlocked it, and it’s still there.


If I hit Play on the nag, it will download something from my cloud, and I can’t stop it unless I lock/unlock the phone and hit pause on my lock screen nag!?! The Music app is closed and doesn’t say its playing anything if I open it - I have to lock and unlock my phone to do that.


In my technical opinion, sumpum’s messed up.

May 18, 2018 8:13 AM in response to terryfromsalt lake city

I’ve been having the same issue. Close all apps. Still comes on my lock screen with no particular song. My friend who same thing was happening to had a grand idea. Just get rid of the Apple Music app completely. Sad part is, I have Apple Music. But it’s honestly become so annoying that I think I’ll switch to Spotify, get rid of the app, problem solved. Too bad on apple, I try to support them but they keep messing up. Spotify it is. He said he hasn’t had the problem since.

May 22, 2018 8:00 AM in response to terryfromsalt lake city

I have just received a suggestion from Apple support on Chat - Incongruously, they said it's an odd interaction between Music and the Pandora app that causes Music to appear on the Lock screen whenever Bluetooth is connected. They suggested disabling Background App Refresh might solve the issue temporarily, but deleting Pandora should stop it altogether 🙂


I'm trying with Pandora deleted from my phone, and I'll report back if it works... at least it's some acknowledgement that it's not coming from the car!

May 24, 2018 3:34 PM in response to MFTonymax

Success. At least for now.


I deleted Pandora from my phone and have not had the odd behavior since. The phone automatically connects to the BT in my car (VISEEO WMA3000b connected by its integrated Y cable) but Music does not auto launch, and does not appear on my lock screen unless it's actively playing. Yay!


I was getting tired of Pandora anyway, too much repetition. Going to try Spotify or iHeart or Radio.Com streaming and see how I like those.


To Confirm - Like a lot of people, my iPhone was launching Music, to the first cut in the library whenever it connected to a Bluetooth receiver, and would also appear on the Lock screen with no way to dismiss it. After weeks of scouring the forums, I finally dedicated some time to a support chat, where I was quickly escalated 3 levels to someone named Kashka. She suspected that it was an interaction with another music app, and suggested I delete Pandora. That did in fact resolve the symptoms. I'm going to try reinstalling Pandora to see if it comes back. She also mentioned disabling background app refresh as a possible solution, and I will try that as well.

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Why does music stay on the lock screen

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