iPhone X Camera Shake

UPDATE

So within the past 2 weeks an employee with the Apple Research and Development team has been playing phone tag with me. ( I'm a nightshifter so I'm passed out during the day). Well, we finally were able to speak and again went over several troubleshooting steps. Nothing really happened TBH. It appears that enough people have contacted Apple via online or in person regarding this issue so a handful of their R&D guys have reached out to a bunch of people who have actually taken the time to open cases and have some sort of documentation regarding all of this. Since they still have no real answers on what is causing the issue, they have sent me 2 new phones in replacement of my current phones. I was advised to sign out of my icloud and all my account and to erase all my photos, but NOT restore it. This is so they can try and study what common denominator may be causing the issue among the phones.

There really is no way to guarantee this wont happen to the new phones, but hey, its worth a shot. The Apple advisor advised that my situation is extremely unique as I think they are doing this for everyone who's having the issue all at the same time.

I did pretty much what any genius bar guy/girl would tell u to do, which is restart your phone or restore it. I did both and the issue still remained. Apple even ran a remote diagnostic test on the phone while I was on the phone and they found no issue with it. However, they were able to share my screen and I showed them roughly 5-6 videos that were taken clearly displaying the issue. I have a genius bar appointment scheduled for the 2nd. If they cannot fix or solve the problem then a new phone will be given.

I had the same exact issue. Went to apple, they said they never saw it before, replaced my camera, and now I have the same issue once again. Has anyone found an actual fix or will this be a never ending issue from apple?

I’ve had my iPhone X since nov. 24, 2017 and this just started happening to me two days ago. It only shakes when move the phone (in portrait mode) From down to up and when tilting the top of The phone towards me when filming. Same happens when I’m filming in landscape mode with (with the top notch being on the left side)

I can confirm that.....An employee from the apple research and development team also contacted me after in regards to the Iphone x rear camera and has been contacting me for updates. I'm glad to know they are contacting everyone who is experiencing this same problem too.

Glad that worked for you

I tried the same thing

Went from 4K 60fps to 24fps

The issue continued.

This is a manufacturing issue on Apples end.

You should not have to compromise the video quality to resolve issue.

How did you get them to contact you? I had the same problem a few months ago and got a replacement device. Now I’m having the same issue again. So I’d love to know what you did so I can do the same. Thanks!

LMK if you figure this out or happen to find the right person with the answers. Weird this started happening for me today as well.

Weird me too! And I’m so ****** I’m on a trip right now!

I have a T-Mobile 256 GB SILVER IPHONE X

hi have you found a fix for this yet? or what have you done to rectify this issue?thanks

plz let me know the outcome at apple store cos i started to experience mine today.thanks

hey any luck after your genius bar appointment today. i was told by apple online to restore but don’t like that idea as it takes forever to get everything back on my phone again.

how did it go after your visit to apple genius bar?

I have the same exact issue. What is the result of your appointment @jrnekos24