iPhone X Camera Shake

Hello,

I have a iPhone X 256GB in black and I am having a huge issue with the camera. Any time I am on the video tab in the camera, there is a horrible shake and I’m guessing it has to do with the stabilizer in the camera. The only time it shakes is when I’m moving the camera up, it does not do it when moving side to side or down. This is only when I’m on the video tab, it does not happen any other time. I tried restarting my phone and changing the resolution as well, no luck fixing it. And yes, you can see the shaking in the video playback. This has completely ruined multiple videos and I’m very annoyed by this. Either come out with an update or give me a new phone because I spent $1000+ on the “latest and greatest” iPhone X and I get this in return? Absolutely pathetic.

Thank you for any help.

Justin

Posted on Dec 23, 2017 1:59 PM

Top-ranking reply

Ericlaughs

Level 1

14 points

Posted on Feb 3, 2018 8:36 PM

SOLVED: I was also experiencing this issue with my 256GB Black iPhone X and it seemed to start happening after a recent update... I called AppleCare and they asked me and after a little while of troubleshooting he if I had a case on my phone or any kind of magnetic accessories on it (I do, I use one of those magnetic sticky circles to attach my iPhone to my dashboard while driving). He told me to take off the case/magnetic sticky pad and try recording videos again. VOILA! My videos come out perfectly fine and are no longer shaky or unstable! He told me that because of the instruments the Optical Image Stabilization uses, magnetic or metal cases can cause it to be thrown off in a way. I highly recommend checking out your iPhone's accessories as possible culprits! 😁

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38 replies

Radie842

Level 1

4 points

Feb 21, 2018 11:11 AM in response to Ericlaughs

I took the case off my phone and still have the same issue.

ATP111

Level 1

4 points

Feb 24, 2018 11:20 PM in response to jrnekos24

I’m also having this issue with a black I phone X. Anyone find a way to fix this without going to the apple store? For me the taking off the case method did not work :/

tizmagik

Level 1

4 points

Feb 25, 2018 11:01 PM in response to jrnekos24

I’m also having this issue. Only in video mode and only when the Notch is to the left, not when it’s to the right. Very weird.

I guess I have to waste a few hours with Apple support. Ugh.

Mar 15, 2018 10:30 PM in response to iphonexissues

Works*

Mar 30, 2018 4:25 AM in response to jrnekos24

I have exactly the same problem and this is starting to be annoying

Jun 14, 2018 11:24 PM in response to jrnekos24

I have the same is

Jun 17, 2018 8:13 AM in response to ATP111

same for me, happens with or without the case.

May 18, 2018 2:22 AM in response to jrnekos24

Go to books download ios 11 user guide & iPhone X guide both are free.

If you still have a problem make an appointment at Apple store For checking.

Cheers

Brian 🇬-1F1E7;

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iPhone X Camera Shake