iPhone X GPS not working

Went to Apple store in Covent Garden with my IPhone X experiencing the GPS issue.

The Genius told me it was a known issue which has been escalated to the US, they took my serial number and told me a replacement phone would not solve the problem.

They are looking to resolve the issue with a software patch, and I was told to wait.

I also made a total reset with the apple-Support, installing the device totally new - no changes, GPS is even worse. Since I have an Apple Care + insurance, I will exchange this Iphone X against a new one.

Interesting: the German Apple Suupport team has no information about a forthcoming fix. They stae, they don`t even know about an issue!

I think Apple will only act if all users will apply for an exchange or guarantee repair :-)

I am now on my second iPhone x. The first one I got on release day and the GPS did not work with any app including apple maps. I now have a replacement phone issued by apple. Still no GPS. Now I have to go through all the annoying tests they had me do last time just to prove to them that it really is the GPS that isn't working. Then I will have them give me a third replacement phone. I have a feeling the GPS won't work on that one either. I think whoever supplies their GPS hardware sent a batch of faulty chips. Either way, I'm going to continue making them give me replacement phones until it costs them so much, that they have to come up with a different solution. I'm wondering if buying this ridiculously expensive phone was a mistake in the first place.

Hang in there. My case has been escalated to Engineering. They're working on it. I will say that this is extremely rare. In my case, it happens almost always in ONE car (a 2005 BMW Z4, for what it's worth) and never anywhere else; and the iPhone X does this but older iphones do not. Replacing the hardware did not help. It seems to be interference between the car (I am guessing its Bluetooth) and the phone.

Yeah, my first phone was sent to Engineering. They gave me a new phone. GPS does not work on that one either. GPS does not work anywhere. Not in or out of the car. I can walk down the road and it will not work. Super weird. I'm pretty tech savvy and I have gone through every scenario I can think of. I have backed up all my software and installed it on an iPhone 6 and everything works fine on that phone. But on the X it doesn't work. Restore to a new device doesn't work. I'm ready to get some money back and try out the 8 plus or something.

I understand you're upset but can't agree that Apple is decreasing the quality. The iPhone X is an amazingly well built and designed phone. This is a very strange bug that is very, very rare -- it's not the result of cutting corners. Apple seems to be working on it.

If you're upset, return it. This is unfortunate but there are risks to being the first to buy a new generation of product. "The pioneers get the arrows."

I believe it will eventually get resolved.

By the way, for those with this issue: If you still have a previous phone, you can use it as your nav device by tethering it to your iPhone X. That uses the old phone's GPS and the data service of your X.

But if you do this, be sure to kill all the data using apps from the old phone or it will very happily download email and podcasts and whatever from your cellular connection on the new phone and may overrun your data plan.

Not a great workaround but it does work.

I tried every fix for my iPhone gps to start working , and nothing worked I was about to get a new phone so I cleared all browsing history and it fixed he gps issues ! Nothing else worked before having to do a hard reset so give it a shot !

Cross posting from thread "Q: iPhone X GPS accuracy is weak" because this thread also needs the answer...

After extensive investigations, including hours running multiple GPS apps on both iPhone X and older models, Apple replacing my iPhone X, and a ton of Internet research, it is clear to me what the problem is and everyone with this problem needs to be complaining to Apple. The more of us that tell them this is unacceptable, the more likely this will be fixed in the future.

There are two models of iPhone X - one (A1901) has the GPS accuracy problem and the other (A1865) works properly. If you purchase your phone through AT&T, or purchase an AT&T phone through Apple, you will get the A1901 phone. If you purchase an unlocked SIMless phone or through most other carriers, you will get the A1865 phone. Why does this matter?

The A1865 phone uses a Qualcomm chipset (cellular modem and the GPS chip) and these work great. It is the same family that has been in older iPhones for a long time (which is why this has not been a problem in the past). The A1901 phones (AT&T) come with an Intel chipset that seems to have lower specs all around, and in particular the GPS has more trouble connecting to satellites, and even with the same number of connected satellites, the accuracy is about half that of the Qualcomm (accuracy will show twice the distance).

If you are an AT&T customer, I recommend that you purchase an unlocked phone from Apple (this will be the A1865 version), then get it activated on AT&T and you will be fine. In my case, I purchased my iPhone X from AT&T and it took more than 14 day working with Apple to figure out what the problem was, so AT&T won't take it back. Apple also is unable to exchange this for me because it is not from their inventory, so can only exchange for the same model. If you are in my situation, you need to have them escalate this to engineering. There seems to be no other option for us at this point. This is why I am encouraging as many people as possible to communicate clearly to Apple what the problem is so that they will acknowledge the problem and help us. Hopefully it will become harder for them to claim that your phone is the only one that is having this problem.

Here is a page that shows what model iPhone X you get with each carrier in each country - https://www.techwalls.com/iphone-x-models-a1865-a1901-a1902-differences/

DO NOT BUY THE A1901 IF YOU CARE ABOUT GPS ACCURACY!

It is really not cool of Apple to sell us a phone with severely reduced GPS specs and not tell us there is a difference! Apple, please help us with this.

Thankyou for your great explanation. But this is not apply for me, because I took my phone unlocked in Spain, so I suppose is the model 1853, and the gps not work, in any posible situation, just not work at all.

Greetings

If you are right then I and everyone else in the UK is screwed because all iPhone Xs are A1901 intel. I have however read elsewhere that people with the Qualcomm version are also having GPS problems.