iPhone X GPS not working

I have tried all the of the restarting the location services, updating, all of it, and the GPS is still intermittent at best. Is there a fix for this on the $1000 phone?

iPhone X, iOS 11.2.1

Posted on Dec 26, 2017 8:03 AM

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Posted on Feb 21, 2018 8:46 AM

Cross posting from thread "Q: iPhone X GPS accuracy is weak" because this thread also needs the answer...


After extensive investigations, including hours running multiple GPS apps on both iPhone X and older models, Apple replacing my iPhone X, and a ton of Internet research, it is clear to me what the problem is and everyone with this problem needs to be complaining to Apple. The more of us that tell them this is unacceptable, the more likely this will be fixed in the future.


There are two models of iPhone X - one (A1901) has the GPS accuracy problem and the other (A1865) works properly. If you purchase your phone through AT&T, or purchase an AT&T phone through Apple, you will get the A1901 phone. If you purchase an unlocked SIMless phone or through most other carriers, you will get the A1865 phone. Why does this matter?


The A1865 phone uses a Qualcomm chipset (cellular modem and the GPS chip) and these work great. It is the same family that has been in older iPhones for a long time (which is why this has not been a problem in the past). The A1901 phones (AT&T) come with an Intel chipset that seems to have lower specs all around, and in particular the GPS has more trouble connecting to satellites, and even with the same number of connected satellites, the accuracy is about half that of the Qualcomm (accuracy will show twice the distance).


If you are an AT&T customer, I recommend that you purchase an unlocked phone from Apple (this will be the A1865 version), then get it activated on AT&T and you will be fine. In my case, I purchased my iPhone X from AT&T and it took more than 14 day working with Apple to figure out what the problem was, so AT&T won't take it back. Apple also is unable to exchange this for me because it is not from their inventory, so can only exchange for the same model. If you are in my situation, you need to have them escalate this to engineering. There seems to be no other option for us at this point. This is why I am encouraging as many people as possible to communicate clearly to Apple what the problem is so that they will acknowledge the problem and help us. Hopefully it will become harder for them to claim that your phone is the only one that is having this problem.


Here is a page that shows what model iPhone X you get with each carrier in each country - https://www.techwalls.com/iphone-x-models-a1865-a1901-a1902-differences/

DO NOT BUY THE A1901 IF YOU CARE ABOUT GPS ACCURACY!

It is really not cool of Apple to sell us a phone with severely reduced GPS specs and not tell us there is a difference! Apple, please help us with this.

104 replies

Jan 28, 2018 8:30 AM in response to pgk2008

I have the same issue when on foot.


However, in general the problem has improved in the last week or so (not sure exactly). After couple of months of consistent problems I am now getting GPS lock more than 50% of the time in the car. Before it was about 5-10%.


But of course it doesn't actually exist, does it Apple? I'm must be imagining it.

Jan 28, 2018 8:52 AM in response to Philly_Phan

I think the comment was meant towards Apple who maybe like me, the person is beening told by Apple, that this isn’t a problem and they have no idea why anyone is complaining about it. It’s frustrating because even last week when I contacted Apple they are still shocked that anyone has this problem and they are telling me that no one is complaining about it and it must just be the brand new phone they just sent me not working right.

Feb 9, 2018 1:11 PM in response to moe52

Yeah, my first phone was sent to Engineering. They gave me a new phone. GPS does not work on that one either. GPS does not work anywhere. Not in or out of the car. I can walk down the road and it will not work. Super weird. I'm pretty tech savvy and I have gone through every scenario I can think of. I have backed up all my software and installed it on an iPhone 6 and everything works fine on that phone. But on the X it doesn't work. Restore to a new device doesn't work. I'm ready to get some money back and try out the 8 plus or something.

Feb 15, 2018 11:57 AM in response to julio106

I understand you're upset but can't agree that Apple is decreasing the quality. The iPhone X is an amazingly well built and designed phone. This is a very strange bug that is very, very rare -- it's not the result of cutting corners. Apple seems to be working on it.


If you're upset, return it. This is unfortunate but there are risks to being the first to buy a new generation of product. "The pioneers get the arrows."


I believe it will eventually get resolved.

Feb 15, 2018 12:15 PM in response to moe52

Oh I strongly disagree. This technology has been around with Samasungs and Apple pushed it through. This bug is not “rare” any more and has many people in apple perplexed. Apple WILL NOT just take the phone and replace it with an 8 or 8 plus because they say “this is not possible” nor will hey give a refund unless you are trying to return it within the return window but before they will allow a return, they want to swap it out.


I agree that Apple has gone down hill. Maybe in technology or maybe in their customer service that handles those “rare ones” of us who paid over $1000 for a phone that doesn’t work. Idea it’s a big in the phone. Fix it. If it’s my car’s electromagnetic pull messing it up, fix it. But nope. They just keep replacing the phones. I know for me. They way I’ve been talked to and dismissed by Apple, and I’m the one who started this thread and Apple hasn’t responded or reached out, I will never buy another Apple product again.

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iPhone X GPS not working

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