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iPhone X GPS not working

I have tried all the of the restarting the location services, updating, all of it, and the GPS is still intermittent at best. Is there a fix for this on the $1000 phone?

iPhone X, iOS 11.2.1

Posted on Dec 26, 2017 8:03 AM

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Posted on Jan 6, 2018 12:15 AM

Thought I'd add my experience.


No matter which GPS App I use on my iPhone X, it can't hold a lock on my position when driving, rendering it useless to me. GPS is what I primary use my phone for. Placed conveniently behind my steering wheel between the odometer and speedometer. My previous iPhone 4 and 6 never had this problem. I am starting to doubt this is a software issue and, by the sound of it, swapping the phone at Apple is probably futile as others have found. Given some time Apple might find a solution in software, otherwise I'll wait until a new hardware revision has come out and use my warranty to get a replacement. Maybe then the GPS will be fixed.


I bought the phone on the 8th of December 2017. As of day 1 I cannot use my GPS. Not happy Apple. The reasons why I bought this phone are my iPhone 6 kicked the bucket and my partner gifted me an Apple Watch, and as we know those things only work with iPhones. :/

104 replies

Mar 28, 2018 9:37 AM in response to jkowerski

Another update. My issue was escalated further, to a super-senior, wizard tech at Apple who is managing the case with engineering. We re-did the logging steps and replicated the problem (again) and this time, engineering reports they saw it and verified. They have filed a bug report.


I still anticipate that it will be a long time before we have a fix but this is progress.

Mar 28, 2018 10:39 AM in response to estherfromleidschendam

To be clear -- the problem here is that GPS fails only in one car (I believe it is interference with some wireless device in the car.) My GPS works fine everywhere else and it is only when this car is on. It seems to be quite rare (not everyone here agrees with that).

If your GPS fails everywhere, then it's a different thing and you should get warranty repair from Apple.

Mar 31, 2018 6:50 PM in response to jkowerski

April 1, 2018....I have a Iphone X A1901 model, not the 1865 and am on the IOS 11.2.6. In my 2015 BMW 525d, the GPS drifts off, does not keep up, becomes erratic, loses the actual location, etc. The GPS seems to work fine in the Honda.


With Apple service, I have gone through all the steps listed in this thread and finally using iTunes reinstalled the entire system. The GPS still does not work in the BMW 525d.


Waiting for a fix!

Apr 3, 2018 8:53 AM in response to Superklimak1984

Hope this doesn't confuse the issue but...


I have noticed that upon loading a new iOS the GPS functions work perfectly, but then as the weeks roll by the GPS gets more and more unpredictable until it becomes unusable.


Yeah, sounds nuts, but since I upgraded to 11.3 the GPS function is crisp, accurate, and immediate on both my phones, (just like it was when I first loaded 11.2.x).

Over the next several weeks the GPS function will deteriorate until is it unusable. Doing a complete phone reset does nothing to improve it either!


As for car interference...

My wife's iPhone 6 works perfectly in our car at any speed, (while my X only works if the car is between 0 and about 20 MPH).


✅ Thanks to all who add GPS issue comments to this thread. ✅

Every scrap of data helps!

-Ej-

Apr 6, 2018 8:12 AM in response to jkowerski

So I moved my iPhone mount ca. 20 centimetres to the right on my car's dashboard and the GPS started working perfectly fine. Must have been an interference with a very particularly located module in the car (Bluetooth or something). I know this is what resolved the issue, because when I move the phone back to the previous location the GPS starts to malfunction again.


Try this before returning your phones to Apple:)

Apr 8, 2018 9:56 PM in response to jkowerski

I have a 2015 BMW 525d Sport and am running the brand new IOS 11.3. My iPhone X model is the A1901. The GPS wanders and loses tracked of where I am.l then will jump to where I am sometimes then lags then speeds up. It Just does not work on google maps or Apple maps or anything. If I step out of the car when the gps is lost, it finds itself again.


There is some type of interference with the car.


I have taken 2 taxis and there does not seem to be a problem in those cars. I have called Apple care 4 times and have reset the network settings and finally a time consuming factory reset. Nothing fixed the problem and the Apple staff know nothing about the interference.


Help me please!!

Apr 8, 2018 10:37 PM in response to Petruk

@Petruk -- welcome to the "club." I would not expect a quick solution as this is a very strange problem and rare (as evidenced by the fact that, as you found, few Apple techs find this in their knowledge base) -- but we're not alone, as 227 people have clicked "I have this problem too" on this thread. I was persistent and have been escalated multiple times until Apple engineering finally confirmed it in logs taken from my phone and there is now an official bug report. They could solve it soon but I would not bbetween on that.


For what it's worth, I kept my iphone 6s and use it for GPS, tethering it to my iPhone X to get data service. Awkward but works.

Apr 10, 2018 12:58 AM in response to jkowerski

Another update here. Turns out moving the phone to the right on the dashboard only solved the problem for a short while. It still keeps losing GPS signal. The only solution that works now is touching and holding one of my fingers against the metal band around the phone (on the bottom to be precise, as the rest of the band is surrounded by a silicone case). The moment I stop touching the phone, it loses signal again.


I wonder if this is something a software update can address at all, as it seems to be a hardware issue.

Apr 24, 2018 10:08 AM in response to jkowerski

OK, an update. The good news, is that I think my problem is solved. The bad news is that few of you will find my solution helpful.


The problem is interference from the car that prevents the phone (intermittently, in my case) from receiving a GPS signal. For me, the no-GPS condition happens almost always in this car, and never anywhere else.


My solution was to disable a module that provides Bluetooth (and the weird satellite/cell communication feature BMW provides to make cell phones connect through the car and to allow emergency calls if you have their pricey roadside assistance program.) I don't use any of this complicated gadgetry. The Bluetooth in this car was never very useful and stopped working long ago, so for me, disabling it is an option.


The car is a BMW Z4, 2005 (E85). The Bluetooth communications module is in the trunk, on the wall behind the driver seat. It's a challenge to disconnect since you can't really see the connectors, which have the usual fiddly little levers and locks to keep them from wiggling loose. Not a lot of help online but did find an article on how to install the module, which helped some. PM me if you want my notes but the tl;dr is to remove or pull back the trunk liner, unbolt the module's bracket, unplug the 54-pin connector, and put it back together, losing the nuts a couple of times. The module also has a row of antenna connectors but I could not get those stinkers free, as they have a little latch-lever that I could not readily see.


For those of you who do not want to disable your car's features, this is useless advice. But it does help confirm that it's an RF interference issue with a small number of cars. And, for what it's worth, I did get my issue escalated to Apple Engineering and they were (finally) able to confirm it and see it happen in the logs, so there is now an official bug report. I'm not optimistic that they will be able to fix this any time soon but who knows?

May 9, 2018 4:36 PM in response to Rudegar

I have noticed this gps provlem since i bought iphone x and yes i am very unhappy about it also using iphone x as dashcam is useless both of these gos and dashcam worked on my iphone 6s , 6 , 5s, 5 and even 4s. I decided to switch back to my 6s and return my phone back to dealer hope to hear these problems are fixed soonish. i will give 8 months and then ill return the phone and start using my 6s. reason why i am iphone user was i got sick of software bugs on best nokia phone at that time and wnt to shop and boight iphone 3, since then been happy until now? How do you dare to do this?

Aug 13, 2018 3:16 PM in response to jkowerski

I have a similar issue to others in this thread.. Bluetooth constantly drops or is very difficult to connect to my car (Hyundai i30 2013). GPS is also completely inacccurate. Puts me around 500m away from my actual location. Never had this issue with any previous iPhone (4 , 5, 6 or 7). Running iOS 11.4.1. Sounds like a software issue from others comment - hopefully iOS 12 will rectify.

iPhone X GPS not working

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