iPhone X GPS not working

I have tried all the of the restarting the location services, updating, all of it, and the GPS is still intermittent at best. Is there a fix for this on the $1000 phone?

iPhone X, iOS 11.2.1

Posted on Dec 26, 2017 8:03 AM

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Posted on Feb 21, 2018 8:46 AM

Cross posting from thread "Q: iPhone X GPS accuracy is weak" because this thread also needs the answer...


After extensive investigations, including hours running multiple GPS apps on both iPhone X and older models, Apple replacing my iPhone X, and a ton of Internet research, it is clear to me what the problem is and everyone with this problem needs to be complaining to Apple. The more of us that tell them this is unacceptable, the more likely this will be fixed in the future.


There are two models of iPhone X - one (A1901) has the GPS accuracy problem and the other (A1865) works properly. If you purchase your phone through AT&T, or purchase an AT&T phone through Apple, you will get the A1901 phone. If you purchase an unlocked SIMless phone or through most other carriers, you will get the A1865 phone. Why does this matter?


The A1865 phone uses a Qualcomm chipset (cellular modem and the GPS chip) and these work great. It is the same family that has been in older iPhones for a long time (which is why this has not been a problem in the past). The A1901 phones (AT&T) come with an Intel chipset that seems to have lower specs all around, and in particular the GPS has more trouble connecting to satellites, and even with the same number of connected satellites, the accuracy is about half that of the Qualcomm (accuracy will show twice the distance).


If you are an AT&T customer, I recommend that you purchase an unlocked phone from Apple (this will be the A1865 version), then get it activated on AT&T and you will be fine. In my case, I purchased my iPhone X from AT&T and it took more than 14 day working with Apple to figure out what the problem was, so AT&T won't take it back. Apple also is unable to exchange this for me because it is not from their inventory, so can only exchange for the same model. If you are in my situation, you need to have them escalate this to engineering. There seems to be no other option for us at this point. This is why I am encouraging as many people as possible to communicate clearly to Apple what the problem is so that they will acknowledge the problem and help us. Hopefully it will become harder for them to claim that your phone is the only one that is having this problem.


Here is a page that shows what model iPhone X you get with each carrier in each country - https://www.techwalls.com/iphone-x-models-a1865-a1901-a1902-differences/

DO NOT BUY THE A1901 IF YOU CARE ABOUT GPS ACCURACY!

It is really not cool of Apple to sell us a phone with severely reduced GPS specs and not tell us there is a difference! Apple, please help us with this.

104 replies

Feb 26, 2018 5:18 PM in response to yurkennis

Greetings yurkennis,


Item (a.) Use the search function (Google it). Your phone model number is listed in your "Settings/General" and crossable (via Google) to the specific number: A1865, A1901, A1902.

>>> http://bgr.com/2017/12/05/iphone-x-models-verizon-vs-t-mobile/


Item (b.) You are correct!

There is no specific claim (that I have found thus far) that the Intel modem is causing the GPS issue we are discussing here.


-Ej-

Mar 31, 2018 6:50 PM in response to jkowerski

April 1, 2018....I have a Iphone X A1901 model, not the 1865 and am on the IOS 11.2.6. In my 2015 BMW 525d, the GPS drifts off, does not keep up, becomes erratic, loses the actual location, etc. The GPS seems to work fine in the Honda.


With Apple service, I have gone through all the steps listed in this thread and finally using iTunes reinstalled the entire system. The GPS still does not work in the BMW 525d.


Waiting for a fix!

Apr 8, 2018 9:56 PM in response to jkowerski

I have a 2015 BMW 525d Sport and am running the brand new IOS 11.3. My iPhone X model is the A1901. The GPS wanders and loses tracked of where I am.l then will jump to where I am sometimes then lags then speeds up. It Just does not work on google maps or Apple maps or anything. If I step out of the car when the gps is lost, it finds itself again.


There is some type of interference with the car.


I have taken 2 taxis and there does not seem to be a problem in those cars. I have called Apple care 4 times and have reset the network settings and finally a time consuming factory reset. Nothing fixed the problem and the Apple staff know nothing about the interference.


Help me please!!

May 9, 2018 4:36 PM in response to Rudegar

I have noticed this gps provlem since i bought iphone x and yes i am very unhappy about it also using iphone x as dashcam is useless both of these gos and dashcam worked on my iphone 6s , 6 , 5s, 5 and even 4s. I decided to switch back to my 6s and return my phone back to dealer hope to hear these problems are fixed soonish. i will give 8 months and then ill return the phone and start using my 6s. reason why i am iphone user was i got sick of software bugs on best nokia phone at that time and wnt to shop and boight iphone 3, since then been happy until now? How do you dare to do this?

Aug 13, 2018 3:16 PM in response to jkowerski

I have a similar issue to others in this thread.. Bluetooth constantly drops or is very difficult to connect to my car (Hyundai i30 2013). GPS is also completely inacccurate. Puts me around 500m away from my actual location. Never had this issue with any previous iPhone (4 , 5, 6 or 7). Running iOS 11.4.1. Sounds like a software issue from others comment - hopefully iOS 12 will rectify.

Oct 6, 2018 7:36 PM in response to jkowerski

I finally bought the new phone hoping would fix the problem. The GPS is useless in my car - Apple told me it was my car - 2018 Range Rover. Disabled everything in the car - bluetooth, hotspot etc. Nothing. When I rent Ford Edges - same problem. This is sooooo frustrating. I switched carriers because apple told me maybe it's the carrier. New phone, new software, restored phone, switched carrier and same problem. Still apple's response - WOW I'VE NEVER HEARD OF THAT. Do they not read these threads? How do we get someone to hear us?? Help:)

Nov 7, 2018 1:57 AM in response to paul221

Problem is not picking up signal (which takes a considerable amount of time sometimes), problem is how reliable is this GPS since it drops, and thinks you are somewhere else. iPhone 6, in the same car with the same iOS version never loses GPS connection. It is a huge problem since iPhone X sent us to take a right when it was not allowed to do so... luckily I checked with old iPhone 6 and saved my family from a crash. Not an isolated report. We have 1 month of testing.

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iPhone X GPS not working

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