Refund for batteries replaced prior to January 2018?

I had to replace my iPhone 6 battery last month because it was becoming unreliable. The battery meter would drop for no reason and the phone even shutdown a couple of time even though the battery meter had shown 20% or more a few minutes earlier. I could not no longer trust the battery/battery meter so I went to the Apple store. They checked out the phone and battery and said both were fine. I insisted that they replace the battery because the phone was becoming unreliable. I had to pay $79 plus tax. The phone with the new battery has been working fine. The issue all along was likely their throttling software screwing with the battery/meter.

Will Apple backdate refunds for all battery replacements that occurred after they pushed their throttling software in early 2017?

iPhone 6, iOS 11.2.1

Posted on Dec 28, 2017 5:45 PM

Top-ranking reply

Belle1960

Level 1

19 points

Posted on Jan 2, 2018 3:37 PM

I just spoke with Apple and they are getting ready to put out an updated message that says we are going to get the $50 refund, if you purchased the battery on or after December 14, 2017. I called 1-800-275-2273. Was on hold for a while, but finally got a nice young man, who in turn put me intouch with a very nice young lady - that took my information, verified my battery purchase and has set me up to be refunded the $50. I hope this helps everyone.

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23 replies

liv0123

Level 4

2,883 points

Jan 11, 2018 12:26 AM in response to Belle1960

This is the correct info.

Batteries purchased after Dec 14, are eligible for the $50 refund

Dec 29, 2017 9:31 AM in response to Michael Black

How would you contact Apple UK please I have the same issue I recently had to replace the battery although the phone was only 24 months old I asked at the time for them to replace free under the sales of goods act but Apple where having none of that

Dec 29, 2017 9:33 AM in response to kujo46

I had same issue phone was only 24 months old tried to get them to replace it free of charge but Apple refused so ended up paying full price and I think I’m entitled to my money back based on what’s happened

Jan 2, 2018 9:41 AM in response to kujo46

I replaced my battery on the 27th December 2017 here in Canada, paying the $99 plus tax, only to find out the very next day that they dropped the price to $35. Went back to the store and they gave me the run around saying they didn't have any info on if they have any policies for adjusting/refunding the difference and that I had to wait until they got some direction from upper management. I just hope Apple does the right thing as it definitely leaves a sour taste in a lot of peoples mouths.

Jan 2, 2018 3:39 PM in response to Belle1960

Hey, that is very reassuring to hear. Thanks for keeping us posted with this information. Were they able to do the refund for you over the phone? or did they request for you to go back to the store you had the repair done to do the refund?

Jan 3, 2018 2:21 AM in response to Belle1960

That’s great news, I bought mine in November but really the price paid was extortionate anyway. I’ve now decided to go the root of the UK sale of good act ‘not fit for purpose’ which is what I originally told the ‘’geniuses’ in the Apple shop originally when I first complained about the battery life. In my mindApple how now admitted that ‘it was not fit for purpose’

Dec 29, 2017 2:45 PM in response to deggie

Thank you

lestadk

Level 1

4 points

Jan 2, 2018 10:56 PM in response to kujo46

I just had a long conversation with a Senior apple care staff and she says "14th of Dec" is the cut off for refunding the price difference if you purchased a battery from Apple.

I purchased mine on the 11th of Dec and Apple will not refund the difference.

Not even angry as I think this is a joke.

Good bye to Apple and hello to Android phone I guess for the next phone.

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Refund for batteries replaced prior to January 2018?