Battery replacement refund?

Also would like to add that my wife's work iPhone "4" is on its original battery.. no issues..

Ultimately this whole slow-down/battery issue is going to hurt Apple's earnings.. People like myself are going to be burned and try an Android device or the larger hit is going to be people paying the $29 to update the battery... Prolonging their current paid for iPhone and slow Apple's upgrade cycle..

Absolutely NOT. I just got off the phone with apple customer service. I had my battery exchanged in an Apple Store in Seattle on Dec 7th. I escalated my request to a higher up person at customer service and got the same answer. NO. They will not refund my $50 (I paid $80, now they are charging $30). The reason? My battery was changed on December 7th. Apple will only refund people who had batteries exchanged on or after December 14th. I missed it by 7 days. Apple refuses to budge and will be missing me as a customer as soon as this battery dies and I get a Galaxy.

I've been a loyal Apple customer for years. Not any more. Their rigidity on this issue is ridiculous considering that they have been less than honest to their long time loyal customers.

From my previous post:

Absolutely no refunds for those of us that had batteries changed before Dec 14th. I just got off the phone with apple customer service. I had my battery exchanged in an Apple Store in Seattle on Dec 7th. I escalated my request to a higher up person at customer service and got the same answer. NO. They will not refund my $50 (I paid $80, now they are charging $30). The reason? My battery was changed on December 7th. Apple will only refund people who had batteries exchanged on or after December 14th. I missed it by 7 days. Apple refuses to budge and will be missing me as a customer as soon as this battery dies and I get a Galaxy.

That's kinda obvious. January 23, 2017 of course. The day they introduced iOS 10.2.1 that changed power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE.

Every battery ages over time, but this about deliberately slowing down iPhones. That happened on January 23rd, 2017. Anyone who updated their iPhone 6 to iOS 10.2.1 didn't know that their phone might get slower because of that. The only way to get the normal performance back was buying a new battery. So this date is still obvious to me. People who suffered from unexpected shutdowns before this date should have gotten a new battery for free.

Sanderadio wrote:

Every battery ages over time, but this about deliberately slowing down iPhones. That happened on January 23rd, 2017. Anyone who updated their iPhone 6 to iOS 10.2.1 didn't know that their phone might get slower because of that. The only way to get the normal performance back was buying a new battery. So this date is still obvious to me. People who suffered from unexpected shutdowns before this date should have gotten a new battery for free.

Why should you get a free battery? The battery in your phone is failing. It needs to be replaced. Apple is giving you a discount despite the fact that the battery is not failing prematurely.

What you're failing to consider is that the slowing down under certain circumstances was implemented to prevent sudden shut downs and rapid battery drain.

These people paid $79 to replace an aged battery that was causing crashes. Had they waited a few days the new IOS would have prevented the crashes with a minor and acceptable slowdown.

They deserve the rebate more than anybody.

It's not about me. It's about the people in this forum. If there's some manufacturing issue, a battery should be replaced under warranty, of course not for 'normal' wear and tear. To me personally Apple shouldn't have come up with a discount at all. But if you pick a date I only stated that I think January 23rd is more fair than the randomly selected date of December 14th. That's all. I am not angry nor selfish. I only gave my answer to a question being asked. I don't have anything more to say about this.

Sanderadio wrote:

To me personally Apple shouldn't have come up with a discount at all.

I think January 23rd is more fair than the randomly selected date of December 14th.

But it's not about you.....

You are entitled to your opinion.

IdrisSeabright: When I posted my remarks that you felt necessary to responded to, they were in response to Someone asking me, what I thought a good solution was. I never said anyone here was in a position to make ANYTHING happen. Your comments were totally unnecessary and unappreciated. I have already handled my battery issue directly with APPLE, not on this board.

OK....I'm sure they'll be sorry to see you go. But honestly, just how far back should they go to give refunds? Days, weeks, months, perhaps? They chose and published the date of December 14th. Apparently you bought a battery prior to that and no one at an Apple Store can override the corporate decision. You can reach out to Apple directly and call 1-800-MY-APPLE and plead your case, but I doubt they'll bend on this as then they'd have to bend for everyone else who asks.

Never buying apple products again. Not sure I can trust Apple after this. I use an iPhone 6 and MacBook Pro 15inch 2015... Was a loyal Apple customer only to face this issue and not get a refund. Guess Apple would lose quite a few customers...

rbrylawski wrote:

There's an old saying........"Cut off your nose to spite your face!"

Absolutely. Yeah, if I was in that position, I'd be disappointed but, for real, the reactions here are unreasonable.

It's all about being entitled these days. I wouldn't be happy either, but I'd understand a date was set and I was outside the date. I wouldn't move to another platform because of it. Different strokes, though.......

I have my reasons that are not stated in this comment, but this is not the only reason I chose not to support Apple. I understand their reason to lower the price, and I still have to use my MacBook for work. However, I don't think this is along their lines of their message to customers(At least towards me).