Tenafly144 wrote:
It’s not that I expected an appointment the minute I called. What I did expect, AFTER Apple announced the program up and running was a straight forward experience meaning easy to set up an appointment ( even if it wasn’t for three months ) and courteous employees who apologize for the delay instead of implying I was being unreasonable for wanting a new battery in the first place!
An additional FYI for those who haven’t gone yet, the person who helped me had me sign a form that if any non Apple parts were in my phone (mine thankfully does not) the repair would not be covered meaning if you have previously serviced your phone outside of Apple don’t bother bringing it in. Not sure why this is so, a defective battery is still defective even if your screen is not an original!
In most cases the battery isn't defective per se. It may be aged/degraded from the normal consequences of discharging and recharging a rechargeable battery. Apple is doing this to address the performance of the phone when powered by an aged battery.
From what I've heard, the vast majority of people coming in for this plan don't necessarily need it for any performance issues. Originally Apple stated that it would only apply to batteries that were under the diagnostic's 80% threshold. However, many have just heard that there's a discount and they don't want to miss out on an opportunity to have a new battery while it's cheaper.
