iPhone Battery Replacement

Has anyone else had the same irritating situation that I had? I made an appointment to have the battery changed in my old iPhone at Best Buy through the Genius Bar. When I went to Best Buy for my appointment they said they were NEVER given any batteries by Apple so they could not replace my battery through the Apple replacement program. The customer service rep at Best Buy said they had 3 to 4 people per day come in for the same reason. I drove 40 miles round trip. What the heck is wrong with the Apple support system? Are they all incompetent.

iPhone 6 Plus, iOS 11.2.1

Posted on Jan 5, 2018 8:37 AM

62 replies

Jan 31, 2018 5:03 PM in response to Lawrence Finch

Entitled hardly, did I give it some thought absolutely, they know what their inventory is and have staff that have to estimate delivery of their products as a natural course of business, why would they not announce that the replacement schedule would take this long. I would have saved a day that I won’t be getting back.

MichelPM

Level 10

81,525 points

Jan 11, 2018 3:49 PM in response to Terrykr1

All iPhone 6 AND later iPhone models, including the iPhone 6S and all iPhone 7 models are eligible for the reduced priced battery replacement program.

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iPhone Battery Replacement