CNBC app Live stream quality on Apple TV

Yes I have the new Apple TV also. I watch CNBC live stream all the time. They recently "updated" the app and it made the problem you're describing WORSE!

I actually just moved one of my OLD Apple TVs to my main TV which I use to watch CNBC just so I can watch CNBC. Oddly enough the app on the OLD Apple TV works better than the new one (By old I mean an apple TV pre-siri remote)

The CNBC live stream on the New Apple TV is unwatchable. It's clearly a CNBC app problem because I stream many other channels live content without the same issues.

They don't seem quick to fix this issue. Or they have done little to no testing of the "updated app"

I use this app in an enterprise environment with network and internet speeds easily 10x what you have and I see the same performance. So no worries, its their stream quality probably effected by the amount of users at any given time.

Same issue here, I am on Google Fiber, so I have pretty fast internet... all apps works ok with live streaming (netflix, showtime, hbo, cnn, etc) but CNBC app freezes all the time, it is pretty much unwatchable... it only seems to happen with the live stream... app freezes then screen goes black with message "an error occurred loading this content"... pretty weak app and service from CNBC to get it fixed it seems... this has been happening for the longest time when I finally decided to google it to see if someone else has the same issue and seems lots of people do... I am watching on an Apple TV.

Dear David,

Thank you for your patience as we got back to you. We have been unable to replicate this issue on a similarly configured test device. We recommend you uninstall the CNBC App and restart your Apple TV before reinstalling the App.

If the issue persists, please reply to this message and provide the following:

• A phone number where we can reach you, Monday through Friday from 9AM to 5PM ET, and a good time to call you.
• Apple TV model number.
• tvOS version number.
• The name of your cable or satellite TV provider.
• The username for your TV provider. Please do

not provide your password.

If you have any questions, please feel free to reply to this message and a Customer Care Representative will get back to you within 24 hours.Sincerely,

It would be someone at CNBC who is responsible for the app, the more that complain to them the better chance something will be done about it.

I have periodic freezing, buffering, repeating, on live streaming using the CNBC, CNN, and FoxNews apps. For example, tonight Fox News was live streaming through my Apple TV (4th generation) to my TV just fine and suddenly I noticed it was repeating again. I signed to FoxNews live on my Mac at the same time, and the time indicated (FoxNews content had a countdown to a Senate Vote) via my Apple TV was 15 minutes behind what it showed on my Mac.) Both were connected using Wi-Fi.

But my example was of a problem with Fox News. I get this on live stream periodically with Fox News, CNBC, and CNN, and you are right, the shows and clips from all three of them play flawlessly. Some one else suggested that I connect via Ethernet rather than wireless (which is all but impossible for me to do), but it can't be only CNBC's issue, if I'm seeing it on FoxNews and CNN some also, can it? And since these all are flawless showing on my Mac and also on my iPhone (all using the same wireless internet as the Apple TV box uses), that leads me to wonder if the problem is in the AppleTV box.

I've been having this same issue at the office on the older generation Apple TV for months now and at home with the newer generation model (though not as badly as at the office). Internet speeds in both locations are way more than adequate and the problems persist both wired and wifi. This seems to be only a CNBC live stream issue as far as I can tell.

Yeah, pretty sure this is CNBC's issue. If you go to their shows or clips, they all play flawlessly. It was about a month ago the live stream quality issues popped up for me

I am having similar issues when streaming CNBC on my iPhone 8+, thus my inclination to place the blame on the app. If you're having issues with other channels though, I'm at a loss.

No worries. It's possible, and in both cases it would be something for the developer to address. If lots of users give feedback then there's a better chance they will look into it.

Nice "customer service". It's clearly not the customer problem if MANY people are having the same issue out in the "wild".

Your new app is the issue!

I went back to my old Apple TV and it works. So maybe you should do some more testing to figure out the issue. Restarting and re-Installing the app is not working for your "customers".

I have the same issue,I switched from wi-fi to ethernet,still have the problem,broadcast freezes intermittently. I have a pre-siri apple tv. Every other app works great,so I hope CNBC will fix the streaming problem.